Eastern Auto Works

5.0 (296reviews)

99%

(443) 521-9655

2940 Old Route 50, Cambridge, MD 21613

99%

See Photos

2940 Old Route 50
Cambridge, MD 21613

Get Directions Website Email

About Eastern Auto Works

See Photos

2940 Old Route 50
Cambridge, MD 21613

Get Directions Website Email

Tesla and Ford Approved. Quality Auto Repairs with over 100 years of experience! Eastern Auto Works has provided car owners in Cambridge and the surrounding areas with all of their auto repair, maintenance, and diagnostic needs for over 25 years. Our quick turnaround time, attention to detail, and ability to work on a wide variety of different makes and models, both new and old, foreign and domestic has earned us a reliable reputation amongst drivers in the Cambridge area. When it comes to your car, no job is too big or too small, from collision and frame repair to paint and refinishing jobs, our team is determined to get your car back to its original state in a timely and efficient manner.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Motorcycle Repair
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 4:00 pm
Tue	8:00 am - 4:00 pm
Wed	8:00 am - 4:00 pm
Thu	8:00 am - 4:00 pm
Fri	8:00 am - 4:00 pm
Sat	Closed

* Holiday hours may differ.

Tesla

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Website

Reviews (296)

Sort By:
Newest
Rating

279 Customers Rated

5 Stars

89.9% Complete

(266)
4 Stars

3.4% Complete

(10)
3 Stars

0.3% Complete

(1)
2 Stars

0.3% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

0.3% Complete

(1)

Customers say

Overall Customer Satisfaction

Customers consistently praise Eastern Auto Works for exceptional service quality, with vehicles often looking better than new after repairs. The shop excels in communication, providing regular updates throughout the repair process and maintaining transparency with customers. Staff members are frequently described as professional, friendly, and going above and beyond to help customers navigate insurance processes. Timeliness is a strong point, with many repairs completed ahead of schedule. The complimentary vehicle detailing service consistently surprises and delights customers. While most feedback is overwhelmingly positive, some customers noted occasional communication gaps and longer repair times due to parts availability, though these were generally understood as industry-wide challenges rather than shop-specific issues.

Select to learn more

Service Quality
Timeliness
Communication

"Defied all expectations..my car looks like it did when I first drove it off the lot, showroom quality"

"The repair work was flawless in it's completion and well ahead of my expected timeline."

"... employees. Courteous, polite which is very rare this day. Repair work was the best. Great price. Looked better than when it came from the dealership. Eastern Auto Works is better than best. They are ..." Read more

"... the work I had completed on my 2024 Ford Mustang. I was highly satisfied with every detail Eastern Autoworks completed on my car. From the technicians to the staff in the office , ..." Read more

"Eastern Auto Works went above and beyond in making sure that our car was properly serviced. Their customer service is unbeatable."

"... auto shop were impressive. I appreciate that the repairs and battery replacement were all completed ahead of schedule." Read more

"My vehicle was ready to go weeks before the projected date."

"It was ready much earlier than originally estimated."

"... recommend Eastern Auto Works! Super easy to deal with, quick turn around time and the vehicle was fixed flawlessly! Definitely ..." Read more

"My vehicle was promised mid to end of week surprisingly was ready for pick up on Monday."

"... informative..if they didn't know an answer to my question, they would find out in a reasonable timeframe and get back to me promptly" Read more

"Communication was the best!!"

"They communicated from the first to last day my vehicle was in for service. They managed communications with a 3rd party that ..." Read more

"The staff texted me constantly updating me every step of the way."

"Communicated every step of the process no matter how small."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Defied all expectations..my car looks like it did when I first drove it off the lot, showroom quality"

"The repair work was flawless in it's completion and well ahead of my expected timeline."

"... the work I had completed on my 2024 Ford Mustang. I was highly satisfied with every detail Eastern Autoworks completed on my car. From the technicians to the staff in the office , ..." Read more

"Eastern Auto Works went above and beyond in making sure that our car was properly serviced. Their customer service is unbeatable."

"... auto shop were impressive. I appreciate that the repairs and battery replacement were all completed ahead of schedule." Read more

"My vehicle was ready to go weeks before the projected date."

"It was ready much earlier than originally estimated."

"... recommend Eastern Auto Works! Super easy to deal with, quick turn around time and the vehicle was fixed flawlessly! Definitely ..." Read more

"My vehicle was promised mid to end of week surprisingly was ready for pick up on Monday."

"... informative..if they didn't know an answer to my question, they would find out in a reasonable timeframe and get back to me promptly" Read more

"Communication was the best!!"

"They communicated from the first to last day my vehicle was in for service. They managed communications with a 3rd party that ..." Read more

"The staff texted me constantly updating me every step of the way."

"Communicated every step of the process no matter how small."

Petra (Honda owner) reviewed 7/29/26

Regina (Tesla owner) reviewed 7/27/26

Excellent friendly service, Besides providing excellent work

Dennis (Tesla owner) reviewed 7/27/26

Thank you. This experience was excellent. Everyone I interacted with was very interested in making sure I was happy.

The entire experience with Eastern Auto Works was truly awesome. There are many other shops within 50 miles I had to travel to get to EAW, but it was 100% worth the travel and distance. Thank you

George (Chevrolet owner) reviewed 7/21/26

Larry (Chevrolet owner) reviewed 7/20/26

I’m extremely pleased with the workmanship, and the happy helpful staff. If you ever need a recommendation, have them call me. Thanks again!

Mahrukh (Tesla owner) reviewed 7/20/26

Heather (Tesla owner) reviewed 7/16/26

Always fantastic craftsmanship and service!

Fantastic craftsmanship and service!

Great communication!

Allison (Chrysler owner) reviewed 7/16/26

Fast and got us back on the road! Helped us when we were in a bind!!! Appreciate everything front front desk to service technicians!

Amy (Lexus owner) reviewed 7/13/26

Walter (Hyundai owner) reviewed 7/10/26

Moe (GMC owner) reviewed 7/9/26

Guys done a good job I would recommend them to anyone who needs work done

Very pleased with the job good job with matching the paint on the bumper

Very pleased with the work that was done

Cecily (Tesla owner) reviewed 7/9/26

Laura (Tesla owner) reviewed 7/9/26

Everyone I met with was fantastic

Sergio (Honda owner) reviewed 7/6/26

Amazing work & staff I love it there ‼️‼️‼️

Amazing

Gibby (Ford owner) reviewed 7/1/26

Your team did an extremely good job, and I am going to spread the word. I will definitely recommend your service to others. Thank you so much. Very pleased.

Great job. Great staff and completely satisfied. Will definitely recommend to others.

Gretchen (Toyota owner) reviewed 6/26/26

They did a great job fixing my car and when I ran into issues with the insurance doing their part. They walked me through on what I needed to do. In the end they kept every promise they made. I would definitely recommend them and would have them work on my car again.

They did a great job fixing my car. I had problems with my insurance company paying for the repairs. They helped me get that taken care of and everything they promised they kept their word.

Mitch (Tesla owner) reviewed 6/22/26

Very happy with the repair.

Communication was the best!!

Robert (Lexus owner) reviewed 6/20/26

Exsteamley satisfied with the professional service continuous updates of any and All findings throughout the entire process.

Exsteamley satisfied

Wendy (Chevrolet owner) reviewed 6/19/26

Very quickly repaired. My suv looked perfect when I picked it up. Seamless process

Loren was great to work with and kept me updated

Tina (Tesla owner) reviewed 6/18/26

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Differences in repair estimates are common. Be sure to compare the differences between the two. If you're not sure why one estimate is different from another be sure to ask.

Eastern Auto Works

About Eastern Auto Works

Reviews (296)

279 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -