Eastern Auto Works

5.0 (316reviews)
99%
2940 Old Route 50,  Cambridge,  MD  21613
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Shop AssistantSparkles

Tesla and Ford Approved. Quality Auto Repairs with over 100 years of experience! Eastern Auto Works has provided car owners in Cambridge and the surrounding areas with all of their auto repair, maintenance, and diagnostic needs for over 25 years. Our quick turnaround time, attention to detail, and ability to work on a wide variety of different makes and models, both new and old, foreign and domestic has earned us a reliable reputation amongst drivers in the Cambridge area. When it comes to your car, no job is too big or too small, from collision and frame repair to paint and refinishing jobs, our team is determined to get your car back to its original state in a timely and efficient manner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:00 pm
Tue 8:00 am - 4:00 pm
Wed 8:00 am - 4:00 pm
Thu 8:00 am - 4:00 pm
Fri 8:00 am - 4:00 pm
Sat Closed
* Holiday hours may differ.
Tesla

Reviews (316)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the quality of repairs, often noting their vehicles looked brand new or better than before. The shop receives strong praise for excellent communication, with many customers appreciating being kept informed throughout the repair process. Timeliness is frequently highlighted, with several vehicles completed ahead of schedule. Customers also appreciate the complimentary cleaning and detailing of their vehicles upon pickup. A few customers noted areas for improvement, including more proactive communication updates and occasional quality control concerns, but emphasized the shop made efforts to resolve any issues. Overall, the vast majority of customers enthusiastically recommend the shop and express intent to return for future needs.
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"... for automotive collision repair. The combination of rapid turnaround, superior repair quality, and outstanding customer service made an otherwise stressful situation remarkably ..." Read more
"Defied all expectations..my car looks like it did when I first drove it off the lot, showroom quality"
"The repair work was flawless in it's completion and well ahead of my expected timeline."
"Professional staff. Outstanding work. Exceeded expectations. Highly recommend"
"... employees. Courteous, polite which is very rare this day. Repair work was the best. Great price. Looked better than when it came from the dealership. Eastern Auto Works ..." Read more
"My vehicle was ready to go weeks before the projected date."
"... staff who communicate effectively. Very efficient. My car was finished in half the estimated time. Great service provided by really good people." Read more
"... auto shop were impressive. I appreciate that the repairs and battery replacement were all completed ahead of schedule." Read more
"Highly recommend Eastern Auto Works! Super easy to deal with, quick turn around time and the vehicle was fixed flawlessly! Definitely will being ..." Read more
"Brought it in, work started immediately and the vehicle was ready in a very timely manner."
"They were amazing, cordial and extremely informative..if they didn't know an answer to my question, they would ..." Read more
"... first to last day my vehicle was in for service. They managed communications with a 3rd party that was responsible for the cost of the repairs and kept me informed." Read more
"Kept me fully up to date during the repair process!"
"The completion of the job was awesome. Could improve on communication but at the end they took care of us."
"Did not get updates when car would be ready"

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Yes, I would recommend eastern Auto Works to my friends for any kind of work. They do it all. They’re very knowledgeable. Efficient and they do great work.

Repair Quality

Eastern Auto Works was great. I took my car in because the back passenger side window wouldn’t go up or down. They knew what the problem was right away and they took the inside door panel apart and they were right they had to order a part which came in two days. So one day later it was fixed so it took three days to get my car fixed. That’s awesome thank you very much. You guys were great.

Customer Service

Easter Auto Works was very efficient. They knew exactly what was wrong with the car and fixed it in three days.

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Repair Quality

Their work was flawless. I was amazed how quickly they finished the vehicle.

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Repair Quality

Fantastic work by team and constantly keeping us updated with the progress of the project and my car washed out and cleaned out.

Customer Service

Very nice group of people to work with

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Repair Quality

They did a great job the communication was good and the body work was flawless.

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Repair Quality

Great work.

Customer Service

Very helpful.

Returned Clean

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I recommend them to everyone. My son lives in timonium and he uses this repair shop in Cambridge.

Repair Quality

Professional, courteous, communicative, A+ experience as usual. Eastern Auto Works is the only place I take my cars to and I recommend them to everyone.

Customer Service

A++++++

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Repair Quality

Good job fast

Customer Service

Good and fast

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Repair Quality

Customer Service

It was such a pleasure working with you. I have never felt so Welcome To any place of Any type as I did the minute I walked in.

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Repair Quality

The shop did a wonderful job repairing my damaged windshield and roof. Communication throughout the entire process was fantastic—Lauren kept me updated every step of the way. They even went above and beyond by fixing an extra dent on one of my doors! There was a minor hiccup where the overhead panel wasn't pushed all the way in, which slightly blocked the cabin camera. It wasn't a big deal at all, though—I just applied a little pressure to snap it into place, and it was good to go. Overall, excellent service and great work!

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My Experience

Lauren was awesome. She was very informative, knowledgeable of my vehicle’s problem and helpful.

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Repair Quality

Pat was awesome. Everyone there was helpful and kind. The mechanic whom worked on my vehicle also was very kind. He introduced himself and told me to call w any questions.

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Repair Quality

After a 1.2 inch driving rain, I didn’t see any leaks or drips from out of the ceiling center panel. Great job!

Customer Service

Brought it in, work started immediately and the vehicle was ready in a very timely manner.

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Repair Quality

Looks great so far

Customer Service

From my first call of inquiry to my escort out to the finished car I was absolutely delighted.

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Will and have recommended to other Tesla owners

Repair Quality

Indistinguishable from other side

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