Elite Auto Werks - Garland

5.0 (544reviews)
98%
2518 W Kingsley Rd Ste 102,  Garland,  TX  75041
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 9:00 am - 6:00 pm
Tue 9:00 am - 6:00 pm
Wed 9:00 am - 6:00 pm
Thu 9:00 am - 6:00 pm
Fri 9:00 am - 6:00 pm
Sat 9:00 am - 2:00 pm
* Holiday hours may differ.
Nissan
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Reviews (544)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for being friendly, professional, and knowledgeable. Communication stands out as a key strength, with frequent text and call updates keeping customers informed throughout the process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their experience, including inconsistent proactive updates, vehicles returned with missing parts, and occasional delays beyond the promised date. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Elite Auto Werks exceeded my expectations in every way. They restored my car to an even better condition ..." Read more
"... pleasure of working with Elite Auto twice this year and both experiences were a 10 out of 10. The kindness and professionalism from everyone I ..." Read more
"... can tell they genuinely care about their customers. The quality of work was top-tier. My vehicle looks absolutely amazing, like nothing ever happened. The attention to detail ..." Read more
"Dropped off my 2024 ZL1 for hail damage and came back looking as if I got it off the lot again. Prestine condition they did such a great job Id ..." Read more
"Repeat customer. Their work is impeccable and customer service is top notch. I've already recommended them to my friends."
"... when a company under-promises and over-delivers: my car looks brand-spanking new and was ready three days before estimated time for completion." Read more
"... Auto Werks did a phenomenal job with the repair and delivered my vehicle ahead of schedule. Friendly service, great work and I didnt have to deal one bit with the other insurance ..." Read more
"The original date was April 1, 2026, and my vehicle was completed and cleaned by the 31 of March!"
"Ready way before the promised date ."
"My vehicle wasn't ready by when they said but still kept me on track of all that was going on. Made sure I was notified ..." Read more
"... and the entire process was smooth and stress-free. Their communication was outstanding – they kept me informed every step of the way, and even coordinated directly ..." Read more
"Yes!!! I got constant text updates and a personal call"
"Constant text updates on the status of my car throughout the repair"
"Only if we called them to check on progress"
"They did a fantastic job but the communication was poor. I will say when I called they answered and provided me with updated information"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were great and felt like they truly wanted me to be satisfied with my vehicle and were committed to making it happen!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, excellent customer care

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Fast and easy process. Elite Auto Werks was very accommodating and informative throughout the process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excelente trabajo

Likely to Recommend

Repair Quality

Rápido y eficaz

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Service was excellennt.i run a valet service.would definitely use again.

Customer Service

Service was excellennt.i run a valet service.would definitely use again.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Elite makes the process so easy.

Customer Service

Very friendly and Knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was well treated. The work was done timely, and my car looks great. I am so pleased with the whole process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Not with missing parts

Repair Quality

I wish I had a better experience but I didn't not going to take my car back that's twice my car comes back with missing parts and now a dead battery that I had to replace there isn't eny thing Elite about that.

Customer Service

Thay try.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Saul was very helpful & always willing to help. Great experience!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and responsive to work with and my car looks “brand new”.

Likely to Recommend

Profesdional

Repair Quality

Good work

Customer Service

Perfec

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Will Without Hesitation

Repair Quality

Excellent Work

Customer Service

Outstanding!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Good service

Customer Service

Good service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’d only recommend these guys They are the best. Thank you guys, Anthony

Repair Quality

Dropped off my 2024 ZL1 for hail damage and came back looking as if I got it off the lot again. Prestine condition they did such a great job I’d recommend them to anybody who cares about their car.

Customer Service

Everyone was professional and respectful and understood the assignment and superseded in taking care of me, my son and my fiancé during the process of repairing my vehicle. They really are the best.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ed and Cassandra attentive to every questions and needs. Couldn't have asked for a better group of people to to care that I was happy with the outcome of my car. I will continue to use Elite in the future.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

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