Emerson Collision Service, Inc.

5.0 (1,940reviews)

99%

(585) 225-3550

2589 Ridgeway Ave, Rochester, NY 14626

99%

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2589 Ridgeway Ave
Rochester, NY 14626

Get Directions Website Email

About Emerson Collision Service, Inc.

See Photos

2589 Ridgeway Ave
Rochester, NY 14626

Get Directions Website Email

Emerson Collision Service Inc was established by Mario Leonardo in 1972. We are a family owned and operated business. We were originally located on Emerson Street in Rochester NY, which is where our name originated from. In 1972 we moved to 249 Dewey Avenue, where we remained for 26 years. In 1998 we opened a new facility located at 2589 Ridgeway Avenue. Our goal is to provide high quality repairs on a timely basis. Customer service is our number one goal. We provide a high level of customer communication throughout the repair process including daily text updates and email messaging with vehicle owners. At Emerson Collision Service Inc we want to take the bad experience you have had with your vehicle and turn it into a positive one.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty

Payment Types

Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (1,940)

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Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding communication, with daily text updates and progress photos keeping them informed throughout the repair process. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new or better than expected upon return. Several customers were pleasantly surprised by complimentary interior and exterior detailing. Timeliness is another strong point, with numerous repairs completed ahead of schedule. Customers also appreciate the seamless coordination with insurance companies and the warm, professional atmosphere. A few customers noted occasional parts delays, though they acknowledged these were industry-wide challenges beyond the shop's control. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.

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Service Quality
Timeliness
Communication

"... times over the years, specifically because of the quality work and the incredible customer service." Read more

"The commitment they show is very rare that makes them stand out from the rest of the competition!!!"

"The communication, commitment to service and quality, and thorough diagnostics and repair are unequaled by any other shop in the ..." Read more

"vehicle looked liked it was never in an accident. great job!"

"... friendly staff, professional service in every way. Finished job looks like showroom results." Read more

"It was ready before the promised date!!! They took extra care making sure everything was the way it should be and making ..." Read more

"Looks great! Great communication along the way. Job completed much sooner than we had anticipated. Would definitely recommend you to others, and have…"

"The repairs were done before it was promised and my car looked brand new. I was so excited !"

"From start to finish, the repair work was handled in a professional and timely manner. The daily notifications were very helpful.0"

"... communication throughout the whole process and the car was even fixed earlier than expected. They did an excellent job!" Read more

"Very smooth experience with great daily communication. They detailed the entire vehicle inside and outside."

"I received daily calls and texts from the team. They have great communication on the vehicle status."

"I was notified of every step on my car, even with pictures!!"

"The continuous communication was fantastic. I knew what was happening with my car all week. The repair work was excellent ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication