Emerson Collision Service, Inc.

5.0 (1,925reviews)
100%
2589 Ridgeway Ave,  Rochester,  NY  14626
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Emerson Collision Service Inc was established by Mario Leonardo in 1972. We are a family owned and operated business. We were originally located on Emerson Street in Rochester NY, which is where our name originated from. In 1972 we moved to 249 Dewey Avenue, where we remained for 26 years. In 1998 we opened a new facility located at 2589 Ridgeway Avenue. Our goal is to provide high quality repairs on a timely basis. Customer service is our number one goal. We provide a high level of customer communication throughout the repair process including daily text updates and email messaging with vehicle owners. At Emerson Collision Service Inc we want to take the bad experience you have had with your vehicle and turn it into a positive one.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,925)

Customers say
Overall Customer Satisfaction
Customers consistently praise Emerson Collision for outstanding service quality, exceptional communication, and timely repairs. The team is widely recognized for professionalism, friendliness, and going above and beyond expectations. A standout highlight across reviews is the daily text and photo updates that kept customers informed throughout the repair process - something customers found rare and deeply appreciated. Repair quality is frequently described as flawless, with vehicles returned looking brand new, often with a complimentary interior and exterior detail that delighted many customers. Timeliness is another strong suit, with numerous customers noting their vehicles were completed on or ahead of schedule. Customers also appreciate the seamless coordination with insurance companies. Several reviewers noted they would not go anywhere else and have already recommended the shop to friends and family. A minor improvement point noted by some customers was occasional parts-related delays, though customers acknowledged these were industry-wide challenges outside the shop's control.
AI-Generated from reviews written in the last 12 months
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"The commitment they show is very rare that makes them stand out from the rest of the competition!!!"
"Emerson Collision is thorough and did a great job with the repair."
"The communication, commitment to service and quality, and thorough diagnostics and repair are unequaled by any other ..." Read more
"vehicle looked liked it was never in an accident. great job!"
"... more pleased than I am with Emersons work on my car. The car looks brand knew, even inside where they went the extra mile to clean that too. I even told a couple ..." Read more
"It was ready before the promised date!!! They took extra care making sure everything was the way it should ..." Read more
"Highly professional employees. Service was completed in a timely manner; I totally recommend them for the future."
"Emerson did a great job repairing my 2023 GMC Acadia. It looks like new and was completed quickly and on time. Thanks for the great job!"
"... Great communication throughout the whole process and the car was even fixed earlier than expected. They did an excellent job!" Read more
"The repairs were done before it was promised and my car looked brand new. I was so excited !"
"Id give them a 11! If I could!!! Kept me informed daily and went above and beyond as they always do"
"Very happing with the service, exceptional at keeping me informed every day, coordinating the rental car, etc. and for detailing the inside ..." Read more
"Very smooth experience with great daily communication. They detailed the entire vehicle inside and outside."
"From start to finish, the repair work was handled in a professional and timely manner. The daily notifications were very helpful.0"
"The continuous communication was fantastic. I knew what was happening with my car all week. The repair work ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great costumer service especially the day to day updates! All were incredibly kind!

Customer Service

Car looks amazing and everyone was kind

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Would definitely recommend Emerson Collision to anybody!

Repair Quality

Vehicle looks brand new!

Customer Service

Thank you, Gina, for the constant communication and updates. Kyle was a pleasure to work with as well.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

So very pleased!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

As always the staff at Emerson was courteous and helpful and professional. The work was done much sooner than expected and my car looks almost brand new. A big thank you to Gina and her crew I have and will always recommend Emerson to family and friends!

Likely to Recommend

I already do

Repair Quality

If I could give them a higher number I would! You can’t access the quality of care you get at Emerson it is off the charts ! I have used them before and I would use them again and recommend them to everyone.

Customer Service

Again I can’t express in numbers how satisfied I am with Emerson Regina and her staff are courteous, knowledgeable and respectful and always ready to help !

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for communicating so well throughout the entire process and repairing my car so wonderfully!

Likely to Recommend

I would always recommend them; they have been a family business for years and truly value their customers experience and satisfaction.

Repair Quality

Customer Service

Everyone was friendly and courteous every time I came in or called.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gina & her crew do a Fantastic job! Personable & Profesional. She sent Me texts daily about the progress of the repairs. Excellent Collision Shop!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys did a great job and informed me every step of the way. Good communication and 5 star services.

Likely to Recommend

Definitely

Repair Quality

From start to finish, the repair work was handled in a very professional and timely manner. The daily notifications were very helpful.

Customer Service

From start to finish, the repair work was handled in a very professional and timely manner. The daily notifications were very helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All I can say is top quality. In professionalism, communication, skills, the time of completion. The team that works on the vehicles. I know the care care about every customer. It shows everytime in the end results. Thank you Emerson collisions for you complete satisfaction

Likely to Recommend

Repair Quality

Customer Service

My experience with Emerson collision is top notch. Their quality of repairs are very very good. I recommend everyone i talk to.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very professional to work with and great workmanship.

Customer Service

Very professional to work with and great workmanship.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a terrific job on my car

Likely to Recommend

No one would wish a hazard on anyone, but if one did occur, that's the place to go.

Repair Quality

Customer Service

Gina is very conscious about customer service. Messaged me every day on the progress

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Will recommend and return if needed

Repair Quality

Great service! Price is fair! Easy and knowlegable! Will return

Customer Service

Great nice easy to work with

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great communication and my vehicle was completed early

Customer Service

Great communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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