Gerber Collision & Glass - Rochester/Lyell Ave.

4.9 (1,495reviews)
97%
1931 Lyell Ave,  Rochester,  NY  14606
See Photos
Online Estimate
Book Appointment

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Ford
GM Basic
Hyundai
I-Car
Jeep
Kia
Nissan
Ram
Call
Email

Reviews (1,495)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that restored vehicles to like-new or better-than-new condition. The interior and exterior detailing provided as a bonus was frequently highlighted as a delightful surprise. Communication was a standout strength, with customers appreciating regular text and phone updates that kept them informed throughout the repair process. Timeliness was another key positive, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including more accurate completion timelines, thorough initial repair estimates, and ensuring all components are properly secured upon vehicle return.
AI-Generated from reviews written in the last 12 months
Select to learn more
"It is amazing how good the truck looks. I argue it's better than new."
"Far beyond my expectations. The work is flawless and I did not expect to have my truck detailed inside and out as well. Phenomenal service!"
"Gerber collision and their staff did a phenomenal job with the interior and exterior of my vehicle, they will absolutely be the repair shop of my choice ..." Read more
"Very satisfied. Friendly and professional service. My truck looks amazing. I will continue to recommend Gerber to my friends ..." Read more
"They did an awesome job with the estimate and repairs. The vehicle is good as new. I will 100% use them ..." Read more
"The repair finished up two days before the quoted date."
"... thinking you guys were gonna complete it a week later. I was quite surprised when you called me and told me it was ready thank you." Read more
"My vehicle was delivered back to me three days early"
"It was ready about a week earlier than initially estimated."
"... was ready the next day after they quoted which was still weeks faster than other places quoted! No complaints!" Read more
"It is rare to have a company keep me in the loop on status. I never once had to call to see where we stood. Also, ..." Read more
"... unexpected delays can happen during vehicle repairs, but I believe the experience would have been much less frustrating if the expected timeline and any changes to it had ..." Read more
"Vehicle was fixed as promised and planned. I liked the communication. Car looks like new!"
"The Gerber ream constantly kept me informed of my vehicles repair status, from estimate, through repair and completion. I ..." Read more
"Communication was excellent, called with up dates and let me know what was going on. They washed my car and even shines ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

So easy to deal with.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

TREMENDOUS customer service at the Fairport NY location. My truck was sent to the Lyell Avenue location to have the work done and it was PERFECT!! Thank you!!

Likely to Recommend

Repair Quality

Repair looked great! Took back the next day just to have some black rubber buffed out and was done in 5 minutes. Very satisfied.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very nice job on the repairs. Color blends well and it's hard ( or impossible) to tell where there was damage.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication throughout the entire process and they even made it super easy by letting me leave my rental and they’d contact Enterprise to come get it. Stellar work and my car looks amazing like nothing happened at all!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

My car looks brand new after hitting a deer.

Customer Service

These people are so freaking professional. My insurance company referred them and said that they were rated five stars and I see why. Very professional, communication was excellent and they consistently sent me updates via text messages. That entire crew are the best. I’m giving a 10 out of 10.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were super professional, stayed in contact with me and gave me updates about my vehicle. I couldn’t have asked for a better experience with customer service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Just wanted to say that I appreciate you guys fixing my car as soon as you did and I’m very satisfied with your work thanks again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Overall, the work completed on my vehicle appears to be satisfactory, and the vehicle is currently in good working order. Everyone I interacted with was kind, courteous, and professional. However, I was disappointed with the communication and transparency regarding the status and expected completion date of my vehicle. Throughout the process, I was repeatedly told that my vehicle would be ready the following day, which led me to make adjustments to my work schedule and childcare arrangements. Ultimately, the vehicle was not ready for another two weeks. I would have much preferred to receive a more accurate timeframe upfront, even if that meant being told it would take an additional 1–2 weeks. There were also times when the information I received about the vehicle's progress seemed inconsistent. For example, one day I was told that the vehicle was fully assembled and just waiting to be painted, while the following day I was informed that the frame still needed to be welded and the vehicle still needed to be assembled. Because of these conflicting updates, I never had a clear understanding of where my vehicle was in the repair process. I understand that unexpected delays can happen during vehicle repairs, but I believe the experience would have been much less frustrating if the expected timeline and any changes to it had been communicated more accurately and transparently. The quality of the work seems satisfactory, but improving communication about repair status and realistic completion dates would make a significant difference in the overall customer experience.

Likely to Recommend

Repair Quality

Runs in paint, paint color does not match car, missing button on the interior ceiling fabric

Customer Service

People were nice, not transparent

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Love gerber collision the best in the business

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job was done in a very timely manner which I appreciate very much I appreciate

Likely to Recommend

Couldn’t complain

Repair Quality

Job well done I appreciate it

Customer Service

Job well done I appreciate it

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

10/10

Repair Quality

happy

Customer Service

very happy

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,495

Nearby Gerber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Rochester  |  14606