Gerber Collision & Glass - Greece
Gerber Collision & Glass - Greece offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Everyone we talked to was very pleasant and helpful. We appreciated the updates you provided. It helped us follow along on the repairs being done and let us know when we might have our car back. The car looks great and we thought the car wash and cleanup was very nice and appreciated. Overall, it was a good experience and we would use your services again if needed, although I hope we don't have anymore needs. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You staff was so nice. Called me twice a week to update me. They make a distressing event less stressful. I am very pleased.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always recommend them to everyone.
Repair Quality - 5.0/5.0 -
Great customer service very friendly and helpful. The quality of their work is immeasurable they did that great of a job. In a very timely manner.
Customer Service - 5.0/5.0 -
Excellent customer service very friendly. Very professional.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were amazing! Quick and efficient and they even detailed my car! They really seem to care about their customers and it is greatly appreciated.
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.0/5.0 -
Gerber stated that we would receive updates on Tuesdays and Thursdays. They had the car for 4 weeks and we received 2 updates during that time period. One of those was just to tell us when the car would be ready.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff is very friendly and I’m happy with the repairs on my car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
the parts don't look like they have been completely pressed together.
Customer Service - 5.0/5.0 -
Everyone is always top notch!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I have in the past and will continue to recommend your services
Repair Quality - 5.0/5.0 -
I used your services a couple of times and I don’t think I would ever use any other!
Customer Service - 5.0/5.0 -
Customer service is the best
Returned Clean
My Experience - 5.0/5.0 -
Awesome to work with. Would go to them again. (hope we don't need them). But we are a return completely satisfied customer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went very smoothly. They did an excellent job.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Customer Service was excellent. Amy and the gentleman that took the time to review the estimate with me. What I did not appreciate was the delay. Even though it was small. I really needed my car even though I had a rental. I guess I would have really appreciated knowing why there was a delay. I think that would have helped me, especially since I had to come back on Monday anyway for a small piece to be popped onto my fog light. In any event, I will have you guys do subsequent collision repairs on my car again if needed and I would refer others to you which is really the rub.
My Experience - 0.0/5.0 -
At first it was good. I picked Gerber because they were close to my house and my insurance paid them directly. I will not pick them again. I will go to my normal shop, pay and have insurance pay me. First, they say they will give daily updates. They did not (I don’t care) then was told my car would be ready for pick up 9/9 I left work early to get the car by 5:00. Called at 4:15 to make sure because I hadn’t heard from them and come to find out it was delayed and no one decided to tell me. Delays happen. Cool I get that but not to inform the customer. Keep in mind I was told around 9:00am they were calibrating my car so it can be picked up so the delay would have happened earlier in the day. The lady at the desk was rude on the phone and the manager made excuses after taking accountability. He said they were over loaded with work and dropped the ball and delays happen with auto work. I get delays happen. I grew up with diesel mechanics. Then I get my car back with 60 miles added. I understand driving the car and needing to drive it extra because of delays and re calibrating. I dropped it off with 7,876 miles got it back with 7,936 miles per what was just said to me on the phone with the manitou location. 60 miles seems excessive. I will not refer anyone and I will not come back if I were to be hit in an accident or anything again.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Job was completed in a timely manner and done so to my satisfaction with complete communication along the way