Gerber Collision & Glass - Greece

4.8 (2,771reviews)
98%
1690 Manitou Rd,  Greece,  NY  14626
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Gerber Collision & Glass - Greece offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,771)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as leaving vehicles looking brand new or better than before. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular twice-weekly updates via calls and texts throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule. Customers also frequently mention the pleasant surprise of receiving their vehicles cleaned inside and out. A few customers noted areas for improvement, including occasional delays, rare communication gaps before appointments, and isolated quality concerns, though these were far outweighed by positive experiences.
AI-Generated from reviews written in the last 12 months
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"... wanted to share my positive experience with Gerber. From start to finish the service was fantastic. Communication was clear and consistent, and all ..." Read more
"... at Gerber did a great job keeping me informed and did an excellent job on my repair!" Read more
"First Class operation! Great customer service! My car was done on the day promised! Weekly updates ..." Read more
"Great service, great communication, great results on the repair. I also appreciated getting the car back cleaner ..." Read more
"The customer service was most excellent."
"Very well, completely done, ahead of schedule."
"First Class operation! Great customer service! My car was done on the day promised! Weekly updates were given! Highly recommended Gerber ..." Read more
"... was totally elated when I received a call saying it was done 3 days earlier than promised. The staff seemed to go beyond what was needed and ..." Read more
"My vehicle was ready exactly when promised. Their updates gave me confidence that the process ..." Read more
"There was a delay in receiving the part by 3 days, but the turnaround time was still acceptable."
"The text messages were great, I never lacked for information"
"They always do great work, communication is fantastic. Thank you so much"
"... impeccable, the service was top-notch! There was communication throughout the time that my car was in the shop. This is most appreciated. Thank you." Read more
"Excellent communication throughout the entire process, & top notch quality work done on my car."
"The work was good. The communication beforehand was not."

My Experience

Thank you for always providing quality service to your customers!

Likely to Recommend

Only the best for my friends and family so only Gerber will do!

Repair Quality

Gerber collision always provides quick and quality work for my family!

Customer Service

Amy always takes great care of us.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

They did awesome job. Everyone there was friendly and helpful. Thank you!

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Nice job. Well done. Very friendly.

Likely to Recommend

Repair Quality

Nice people doing good work.

Customer Service

Good people doing good work!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

When I had to choose who would repair my Vehicle I didn't hesitate. Service is great, very Professional.. An amazing team and they do very well with getting their parts, your never waiting to long. They review everything once work is completed. Highly recommend 👍

Likely to Recommend

Always recommend. Sent them 2 people this far

Repair Quality

Love the entire crew. Professional spot on and quick service. Very dependable with every estimate and time frame. Just always a pleasure considering circumstances 👌

Customer Service

Number 1

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was professional and the work was done quick. Hassle free experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber went above and beyond by vacuuming the inside of the vehicle. Repairs make it look like new. Staff was polite and professional. We appreciated the text updates. Have already recommended them on my social media page.

Likely to Recommend

We have already recommended Gerber Collision on social media and would not hesitate to recommend them again.

Repair Quality

The car looked like new when we picked it up. They even took time to vacuum the inside!

Customer Service

All staff members were polite, professional and knowledgeable.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100%

Repair Quality

Definitely five star service. My vehicle looks great. Kept me informed all along the way. I 100% would recommend Gerber

Customer Service

Everyone is super nice. Communication with a customer's top-notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing job. Everything done as expected and more. Riley took good care of my truck and did a fantastic job, even took the time to detail the truck too!

Likely to Recommend

Repair Quality

So good! Thanks for everything!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job, excellent communication, friendly and helpful staff. Very. Happy with results, my car looks BEAUTIFUL! Thank you very much. .

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, great communication, great results on the repair. I also appreciated getting the car back cleaner than when I dropped it off!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good job

Customer Service

Good person

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair work was great

Repair Quality

The repair new bumper guard vet good Clean up very bad

Customer Service

Interior of the car was soiled front and rear rear seats and sides of council marked with dripping of something that left stained marking

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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