Emerson Collision Service, Inc.
Emerson Collision Service Inc was established by Mario Leonardo in 1972. We are a family owned and operated business. We were originally located on Emerson Street in Rochester NY, which is where our name originated from. In 1972 we moved to 249 Dewey Avenue, where we remained for 26 years. In 1998 we opened a new facility located at 2589 Ridgeway Avenue. Our goal is to provide high quality repairs on a timely basis. Customer service is our number one goal. We provide a high level of customer communication throughout the repair process including daily text updates and email messaging with vehicle owners. At Emerson Collision Service Inc we want to take the bad experience you have had with your vehicle and turn it into a positive one.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Very friendly and thorough. Loved the texts I received from Gina letting me know how my repairs were progressing. I highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I did what I was told, also what I was asked and everything was taken care of faster than I thought. The professional service leaves my 2 yr old Cadillac lookin new in all of the right places. When You care or have concerns, trust and relax knowing that Emerson Collison is the best.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They updated me daily and made the process super smooth. Very much appreciated.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Outstanding service and very communicative, wouldn't go anywhere else
My Experience - 5.0/5.0 -
The car looks great. Excellent work.
Likely to Recommend - 5.0/5.0 -
Quality work.
Repair Quality - 5.0/5.0 -
Car looks great. Quality repair work.
Customer Service - 5.0/5.0 -
Courteous staff
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Looks great. One minor follow-up item was addressed right away.
Customer Service - 4.5/5.0 -
Was informed throughout the process
Returned Clean
My Experience - 5.0/5.0 -
I love working with them. So nice n friendly. Always on time n no problem
My Experience - 5.0/5.0 -
Not only was the car repaired perfectly, but the service from Emerson collision was outstanding. There were frequent updates and a daily text to keep me up-to-date. I can’t thank them enough for a wonderful job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Gina and the staff are all amazing, from communication, professionalism, workmanship and everything else in between is and will always impeccable. They always go above and beyond as always I will always recommend this company to everyone. I promise you will NEVER be disappointed. As always THANK YOU
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with Gina she was great
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with Emerson was exceptional. Gina goes above and beyond to keep every step of the process communicated. My car looks brand new and they even took the extra step to clean it! I highly recommend Emerson!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great company
Likely to Recommend - 5.0/5.0 -
Have every one that will hear me
Repair Quality - 5.0/5.0 -
Great company to work with
Customer Service - 5.0/5.0 -
Would give them a 100 if we could