Eric's Autobody & Glass

5.0 (579reviews)
100%
E. 306 3rd St,  Colfax,  WA  99111

In operation 25 years.

High quality, low volume, family atmosphere. Eric's Autobody is a family owned auto repair business that has been serving the community since 2001. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (579)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with vehicles frequently returned looking brand new, detailed inside and out. The team is widely recognized for outstanding customer service, professionalism, and genuine care for customers throughout the repair process. Communication is a standout strength, with many customers noting they were kept informed with regular updates on repair progress. Timeliness is also highlighted positively, with several repairs completed ahead of schedule. A few customers noted occasional parts delays, but expressed understanding. The unexpected interior detailing upon vehicle return was a recurring pleasant surprise. Overall, customers express high satisfaction and enthusiastically recommend the shop.
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"The entire organizations commitment to quality customer service and above average repair outcomes is evident in every facet of their jobs. ..." Read more
"Looks just like it did from the factory, right down to the correct fasteners for the wheel well liners, not all shops are that detail oriented."
"They did a superb job on my car. It is just fantastic."
"Amazing service and staff. Owners are so caring and thorough. Highly recommended."
"Best experience I have ever had with an autobody shop"
"A couple days early, which was amazing!"
"It was finished way early than expected"
"Always and done sooner than expected."
"Parts didn't arrive in a timely fashion"
"It took a little longer but I was ok with that"
"I was provided almost daily information about the status of the repairs. Excellent customer service."
"Wonderful communication and they even gave me a ride to come pick up my vehicle. Outstanding customer service."
"Very satisfied. I was kept up to date on everything with my car while it was in the shop :"
"Called every other day and they kept making progress"
"Outstanding people. They did a wonderful job and explained every question I asked"

My Experience

Thank you so much for fixing my Tahoe! Looks like nothing ever happened to it!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Best body shop in my opinion

Repair Quality

Looks brand new and the inside of the pickup was clean. I love it

Customer Service

Very nice people

Returned Clean

Likely to Recommend

Repair Quality

Eric and Gretchen are wonderful. They kept me updated on my vehicle’s status and my vehicle is like brand new!

Customer Service

Wonderful communication and they even gave me a ride to come pick up my vehicle. Outstanding customer service.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

I love the work you always make my rigs look like new!!

Likely to Recommend

Repair Quality

Just a great job

Customer Service

Returned Clean

Likely to Recommend

The entire organizations commitment to quality customer service and above average repair outcomes is evident in every facet of their jobs. I would highly recommend them to anyone. They are honest, transparent and cooperative. Willing to assist you through any difficult processes at any time.

Repair Quality

Looks like new. Staff was exemplary.

Customer Service

Staff was exemplary in every regard.

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Repair Quality

Customer Service

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We’ve always been pleased with Eric’s Auto.

Repair Quality

Quick thorough repair. Great group!!

Customer Service

Great customer service.

Likely to Recommend

Have already recommended to several people

Repair Quality

Looks just like it did from the factory, right down to the correct fasteners for the wheel well liners, not all shops are that detail oriented.

Customer Service

Staff is kind, compassionate and knowledgeable. There wasn’t a question or concern they couldn’t answer

Returned Clean

Likely to Recommend

Repair Quality

Love the amazing work with a resounding outcome. The custom pinstripe was as it never happened

Customer Service

Returned Clean

My Experience

Eric, I selected you over Colfax Body Repair because I saw a passion in you to help people whether they had a car to repair or just a chair that needed recovered. While I was at your shop a man from the school came in and asked if he could get a chair recovered and you said "yes" without hardly blinking an eye! That told me that you were more than a repair shop and income, you actually care about the people that enter the door of your shop. I felt like that was a great example of man that sincerely cares about his fellowman and a willingness to help however you can. I don't know if you are a Christian or not, but that is definitely an important quality of one who has a personal relationship with Jesus Christ. It may be that the owner of Colfax Body Repair might have demonstrated that same quality if he had the opportunity; but I saw it first hand in you! Thank You! Beyond that you went beyond what I would consider a satisfactory repair on my vehicle by washing the entire car and the windows and the maybe cleaning the interior of my car; besides being so dedicated to the quality of your work that you made sure that received "A Quality Repair Always Goes Unnoticed" that you cleaned up my left headlight so that it more closely matches the right one! A job well done my friend! I will be quick to recommend you to anyone I may meet looking for a quality repair on their vehicle. God Bless and continue to guide you through your work and bless others with your quality repairs! denny o'keefe

Likely to Recommend

I would recommend your business to anyone who asked me friend or foe. To an acquaintance or a stranger.

Repair Quality

I thought I had already sent in this survey but must have done something wrong! Hard to teach old dogs new tricks! I am more than satisfied with your work. “ as good job goes unnoticed! I can’t tell the old from the new! I chose Eric’s because of his customer care and support. While I was waiting for Eric a man, who was no a customer came in to the office wanting a chair recovered and without hesitation Eric said he would get his apolstry man to do that and made the arrangements right there on the spot! I want applaud that kind of service!

Customer Service

You kept me apprised of your progress at all times. You were always friendly and made me feel like you really appreciated my business. Even offering to drive 30 miles to pick me up when my vehicle was ready.

Returned Clean

Likely to Recommend

Highly recommend!

Repair Quality

We have been dealing with Eric’s Autobody for 20 years they go above and beyond to take care of you. They are the Best!!!

Customer Service

Outstanding!!!

Returned Clean

Likely to Recommend

Repair Quality

Awesome to work with.

Customer Service

My Experience

Eric and Gretchen are phenomenal. Their professionalism, communication, and commitment to their work and their customers needs are top notch.

Likely to Recommend

Repair Quality

Eric and Gretchen take very good care of their customers and the vehicles their customers drive; so much so that their customers do not go anywhere else for their auto body needs.

Customer Service

Eric and Gretchen's professionalism is unmatched.

My Experience

Amazing customer service, quick turnaround on repairs, and very helpful with getting the rental returned to the agency. Can't even tell work was done, the body work is fantastic and the paint match is perfect.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great work and attention to detail. Both Eric and Gretchen were very patient and helpful as we worked through the process of the repair with our insurance. Grateful to have them in our community! Thank you!

Likely to Recommend

Repair Quality

Thanks! It looks awesome! Thanks for doing the details I asked for!!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

I found this in Jim's in box and forwarded it to mine where it would get the attention it deserves. I was very pleased with the job you did repairing my Subaru Cross Trek. Fritzie

Customer Service

I was especially impressed with how clean you returned it to me !

Returned Clean

Likely to Recommend

Repair Quality

Amazing service and staff. Owners are so caring and thorough. Highly recommended.

Customer Service

Returned Clean