University Collision - Pullman

4.9 (1,009reviews)

97%

(509) 334-5822

2530 S. Grand Ave, Pullman, WA 99163

97%

See Photos

2530 S. Grand Ave
Pullman, WA 99163

Get Directions Website Email

Schedule an appointment at University Collision - Pullman

Book Appointment

About University Collision - Pullman

See Photos

2530 S. Grand Ave
Pullman, WA 99163

Get Directions Website Email

Schedule an appointment at University Collision - Pullman

Book Appointment

In operation 9 years.

Auto Body Repair, Collision Repair, Insurance Company Approved Repairs, Unibody Repairs, Frame Repairs, Bake Booth Painting.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,009)

Sort By:
Newest
Rating

942 Customers Rated

5 Stars

81.6% Complete

(823)
4 Stars

8.2% Complete

(83)
3 Stars

1.6% Complete

(16)
2 Stars

0.9% Complete

(9)
1 Star

0.5% Complete

(5)
< 1 Star

0.6% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for clear, proactive communication throughout the repair process, keeping customers informed of progress and any changes. Timeliness is a standout strength, with numerous customers reporting their vehicles were completed ahead of schedule. Customers also highlight the friendly, professional, and welcoming atmosphere. A few customers noted areas for improvement directly from their experiences: one mentioned paint blemishes and compound residue left on the vehicle, another expressed concern about a lack of transparency regarding a cost increase above the original estimate, and a couple noted minor cleanliness issues inside vehicles upon return. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"exceptional service from the beginning to the end of the process. I couldn't ask for more"

"Loved both the customer service and the work done on my car. And they even had a loaner car for me to use while ..." Read more

"Final price, time estimate and repair quality were all as quoted."

"The service was great but the paint really wasnt the best and up to what I thought it would be"

"The car looks great, was done very quickly without any trouble and wasnt as expensive as I expected. Im very happy!"

"... Cities, we chose to have the work done here. It was completed before our normal service provider would have even been able to see the damage! Priced moderately too!!! ..." Read more

"Ready one day early so staff could go rafting. 🙂"

"Excellent work, and it was actually faster than I expected. Completely satisfied"

"I was ready the next day! I'm still in awe."

"It was not, but I didn't have any issues with the rental car service, so it wasn't too much of an inconvenience."

"... was completed it costs $1000 more than estimated. This was never communicated to me. I feel this was not transparent. I paid my $1000 deductible and they also took additional ..." Read more

"... schedule very quickly and did a great job fixing my car. The communication was fantastic and my car was completed earlier than I thought it would be. The Pullman team is amazing ..." Read more

"Amazing service and communication. We were taken care of the whole time, and they were honest and upfront ..." Read more

"I appreciated the communication and the repairs look great!"

"Very great communication and they got me in fast and insurance didn't give me any problems."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"exceptional service from the beginning to the end of the process. I couldn't ask for more"

"Loved both the customer service and the work done on my car. And they even had a loaner car for me to use while ..." Read more

"Final price, time estimate and repair quality were all as quoted."

"The service was great but the paint really wasnt the best and up to what I thought it would be"

"The car looks great, was done very quickly without any trouble and wasnt as expensive as I expected. Im very happy!"

"... Cities, we chose to have the work done here. It was completed before our normal service provider would have even been able to see the damage! Priced moderately too!!! ..." Read more

"Ready one day early so staff could go rafting. 🙂"

"Excellent work, and it was actually faster than I expected. Completely satisfied"

"I was ready the next day! I'm still in awe."

"It was not, but I didn't have any issues with the rental car service, so it wasn't too much of an inconvenience."

"... was completed it costs $1000 more than estimated. This was never communicated to me. I feel this was not transparent. I paid my $1000 deductible and they also took additional ..." Read more

"... schedule very quickly and did a great job fixing my car. The communication was fantastic and my car was completed earlier than I thought it would be. The Pullman team is amazing ..." Read more

"Amazing service and communication. We were taken care of the whole time, and they were honest and upfront ..." Read more

"I appreciated the communication and the repairs look great!"

"Very great communication and they got me in fast and insurance didn't give me any problems."

Mike (Volkswagen owner) reviewed 9/22/26

Alfonso (Subaru owner) reviewed 9/21/26

Lalith (Hyundai owner) reviewed 9/11/26

Great service, very easy to work with, and they do their best to get you the best deal.

Cody was super helpful and I'm 100% satisfied with the fixes, especially after being in a not-so-ideal situation

Bill (Dodge owner) reviewed 9/11/26

Todd was great to work with. Accurate and reasonable estimate, no hidden or extra charges later. work completed on time and well done.

Rich (Ford owner) reviewed 9/7/26

They are the go to guys!

Great job.

The best in town!

Adriana (Nissan owner) reviewed 9/3/26

Super fast service, let us drop our rental with then instead of driving 45 minutes to lewiston. Super friendly staff !

Cindy (Chevrolet owner) reviewed 9/2/26

Great job, fast, less than estimated, friendly,

Rebecca (Toyota owner) reviewed 8/27/26

Andrea (Chevrolet owner) reviewed 8/15/26

Excellent service! Cody and the rest of the crew are absolutely wonderful to work with. Always a smooth transition to getting me on the road quickly!! They do a superb job. My car has never looked better!! thank you so much.

Absolutely first rate always every time! Cody is absolutely wonderful to work with. He always make sure that the job is done right.

Becky (Honda owner) reviewed 8/11/26

Heather (Jeep owner) reviewed 8/11/26

I wouldn’t take my car anywhere else

It looks as though there was never any damage!

Good communication with updates along the way, always friendly, accommodating and upbeat

Jill (Toyota owner) reviewed 8/7/26

I really appreciate the time that University Collision took to ensure my car was repaired correctly. I know dealing with insurance on this large project wasn’t the easiest and I am so appreciative that they worked to make sure my car was completed to their standards which it was obvious were much higher than the insurance company’s. Car looks fantastic and communication was great through the project.

Julie (Ford owner) reviewed 7/28/26

They were extremely courteous and right on schedule!

Very professional and efficient

Alex (Ford owner) reviewed 7/27/26

Steven (Buick owner) reviewed 7/14/26

Dwayne (Chevrolet owner) reviewed 7/9/26

Great team had me back on the road in 4 days, would highly recommend this shop to everyone

Great team had me back on the road in 6 days, would highly recommend this shop to everyone

Patrick (Subaru owner) reviewed 7/9/26

Sonnie (Chevrolet owner) reviewed 7/6/26

Cohen (BMW owner) reviewed 7/3/26

Richard (RAM owner) reviewed 6/22/26

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

University Collision - Pullman

Schedule an appointment at University Collision - Pullman

About University Collision - Pullman

Schedule an appointment at University Collision - Pullman

Reviews (1,009)

942 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0