University Collision - Pullman

4.9 (1,022reviews)

98%

(509) 334-5822

2530 S. Grand Ave, Pullman, WA 99163

98%

See Photos

2530 S. Grand Ave
Pullman, WA 99163

Get Directions Website Email

Schedule an appointment at University Collision - Pullman

Book Appointment

About University Collision - Pullman

See Photos

2530 S. Grand Ave
Pullman, WA 99163

Get Directions Website Email

Schedule an appointment at University Collision - Pullman

Book Appointment

In operation 9 years.

Auto Body Repair, Collision Repair, Insurance Company Approved Repairs, Unibody Repairs, Frame Repairs, Bake Booth Painting.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,022)

Sort By:
Newest
Rating

953 Customers Rated

5 Stars

81.6% Complete

(834)
4 Stars

8.1% Complete

(83)
3 Stars

1.6% Complete

(16)
2 Stars

0.9% Complete

(9)
1 Star

0.5% Complete

(5)
< 1 Star

0.6% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding service quality, with many noting their vehicles looked brand new after repairs. The team receives high marks for clear, proactive communication, keeping customers informed throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Customers also appreciate the friendly, professional, and honest approach of the staff. A few customers noted minor areas for improvement, including interior cleanliness after repairs, occasional delays due to parts availability, and one customer expressed concern over a lack of transparency regarding a cost increase beyond the original estimate.

Select to learn more

Service Quality
Timeliness
Communication

"exceptional service from the beginning to the end of the process. I couldn't ask for more"

"Loved both the customer service and the work done on my car. And they even had a loaner car for me ..." Read more

"Excellent service, prompt quote and callbacks, definitely would recommend University Collision to ..." Read more

"It looks as though there was never any damage!"

"... were taken care of the whole time, and they were honest and upfront about everything." Read more

"Ready one day early so staff could go rafting. 🙂"

"My car was completed a day earlier than expected."

"... Cities, we chose to have the work done here. It was completed before our normal service provider would have even been able to see the damage! Priced moderately ..." Read more

"Great team had me back on the road in 6 days, would highly recommend this shop to everyone"

"My car was ready 2 days before they expected it to be"

"The clear communication around drop off time, estimated repair time and automatic updates were very appreciated."

"Communication was perfect. Answered all my questions and more"

"Very great communication and they got me in fast and insurance didn't give me any problems."

"... was completed it costs $1000 more than estimated. This was never communicated to me. I feel this was not transparent. I paid my $1000 deductible and they also took additional ..." Read more

"... than the insurance companys. Car looks fantastic and communication was great through the project." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"exceptional service from the beginning to the end of the process. I couldn't ask for more"

"Loved both the customer service and the work done on my car. And they even had a loaner car for me ..." Read more

"Excellent service, prompt quote and callbacks, definitely would recommend University Collision to ..." Read more

"It looks as though there was never any damage!"

"... were taken care of the whole time, and they were honest and upfront about everything." Read more

"Ready one day early so staff could go rafting. 🙂"

"My car was completed a day earlier than expected."

"... Cities, we chose to have the work done here. It was completed before our normal service provider would have even been able to see the damage! Priced moderately ..." Read more

"Great team had me back on the road in 6 days, would highly recommend this shop to everyone"

"My car was ready 2 days before they expected it to be"

"The clear communication around drop off time, estimated repair time and automatic updates were very appreciated."

"Communication was perfect. Answered all my questions and more"

"Very great communication and they got me in fast and insurance didn't give me any problems."

"... was completed it costs $1000 more than estimated. This was never communicated to me. I feel this was not transparent. I paid my $1000 deductible and they also took additional ..." Read more

"... than the insurance companys. Car looks fantastic and communication was great through the project." Read more

Richard (Dodge owner) reviewed 11/2/26

James (Chevrolet owner) reviewed 11/2/26

Cody and everyone their were great at keeping us informed and the work that was done was outstanding. Thank you to everyone!

Cody was great. Had an electronic issue after our initial pick up after the repairs were completed and they got us right back in and fixed the problem quickly. Had the car back next day and its as good as new!

Great communication the entire process.

William (Dodge owner) reviewed 10/26/26

Brian (Toyota owner) reviewed 10/26/26

Joao (Porsche owner) reviewed 10/26/26

Excellent service.

Good service.

Alfonso (Subaru owner) reviewed 10/26/26

You guys do great work.

David (Ford owner) reviewed 10/23/26

They are friendly, prompt, and provide quality work.

Gerald (Ford owner) reviewed 10/22/26

Paul (Toyota owner) reviewed 10/15/26

The clear communication around drop off time, estimated repair time and automatic updates were very appreciated.

Andrew (Chevrolet owner) reviewed 10/14/26

Already have recommended it

Cody went above and beyond. My truck looks great and I’d recommend them to everyone I know

Communication was perfect. Answered all my questions and more

Mary (Toyota owner) reviewed 10/12/26

Elizabeth (Toyota owner) reviewed 10/8/26

Aesome service!!!

Sherry (Ford owner) reviewed 9/29/26

Jesse’s communication was excellent. Cody & his team did an unbelievable job on our car. The panel gaps lined up perfectly. You would never know our car had been in an accident. We will recommend University Collision to anyone needing a repair.

Mike (Volkswagen owner) reviewed 9/22/26

Alfonso (Subaru owner) reviewed 9/21/26

Lalith (Hyundai owner) reviewed 9/11/26

Great service, very easy to work with, and they do their best to get you the best deal.

Cody was super helpful and I'm 100% satisfied with the fixes, especially after being in a not-so-ideal situation

Bill (Dodge owner) reviewed 9/11/26

Todd was great to work with. Accurate and reasonable estimate, no hidden or extra charges later. work completed on time and well done.

Rich (Ford owner) reviewed 9/7/26

They are the go to guys!

Great job.

The best in town!

Adriana (Nissan owner) reviewed 9/3/26

Super fast service, let us drop our rental with then instead of driving 45 minutes to lewiston. Super friendly staff !

Cindy (Chevrolet owner) reviewed 9/2/26

Great job, fast, less than estimated, friendly,

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view more shops in: Pullman | 99163

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

University Collision - Pullman

Schedule an appointment at University Collision - Pullman

About University Collision - Pullman

Schedule an appointment at University Collision - Pullman

Reviews (1,022)

953 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0