University Collision - Pullman

4.9 (997reviews)

98%

(509) 334-5822

2530 S. Grand Ave, Pullman, WA 99163

98%

See Photos

2530 S. Grand Ave
Pullman, WA 99163

Get Directions Website Email

Schedule an appointment at University Collision - Pullman

Book Appointment

About University Collision - Pullman

See Photos

2530 S. Grand Ave
Pullman, WA 99163

Get Directions Website Email

Schedule an appointment at University Collision - Pullman

Book Appointment

In operation 9 years.

Auto Body Repair, Collision Repair, Insurance Company Approved Repairs, Unibody Repairs, Frame Repairs, Bake Booth Painting.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Motorcycle Repair
Paintless Dent Repair

Payment Types

Discover Card
MasterCard
Visa
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (997)

Sort By:
Newest
Rating

932 Customers Rated

5 Stars

81.6% Complete

(814)
4 Stars

8.2% Complete

(82)
3 Stars

1.6% Complete

(16)
2 Stars

0.9% Complete

(9)
1 Star

0.5% Complete

(5)
< 1 Star

0.6% Complete

(6)

Customers say

Overall Customer Satisfaction

Customers consistently praise University Collision for exceptional service quality, with many describing repairs as making vehicles look brand new or better than new. Communication stands out as a major strength, with customers appreciating regular updates, prompt responses, and clear explanations throughout the repair process. The shop excels in timeliness, frequently completing work ahead of schedule and accommodating urgent needs. Staff professionalism and friendliness receive widespread acclaim, with customers feeling welcomed and well-cared for. Additional services like rental car arrangements, vehicle cleaning, and going above expectations contribute to high satisfaction levels.

Select to learn more

Service Quality
Timeliness
Communication

"... stressful situation completely smooth and hassle-free. Their professionalism stood out immediately—everyone I interacted with was courteous, knowledgeable, ..." Read more

"exceptional service from the beginning to the end of the process. I couldn't ask for more"

"Excellent service, prompt quote and callbacks, definitely would recommend University Collision ..." Read more

"Loved both the customer service and the work done on my car. And they even had a loaner car for me ..." Read more

"... using University Collision in Pullman. Each time, they have been friendly, professional, and prompt with estimates and service. They communicate well ..." Read more

"Ready one day early so staff could go rafting. 🙂"

"The car was finished a day early."

"My car was completed a day earlier than expected."

"I was ready the next day! I'm still in awe."

"It was ready even before the time was given"

"Communication was great. I was kept up on my cars progress and notified when it was completed early."

"Amazing service and communication. We were taken care of the whole time, and they were honest and ..." Read more

"Communication was excellent, and everyone was very respectful."

"Very good communication and timely updates"

"Great communication and quick respone"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... stressful situation completely smooth and hassle-free. Their professionalism stood out immediately—everyone I interacted with was courteous, knowledgeable, ..." Read more

"exceptional service from the beginning to the end of the process. I couldn't ask for more"

"Excellent service, prompt quote and callbacks, definitely would recommend University Collision ..." Read more

"Loved both the customer service and the work done on my car. And they even had a loaner car for me ..." Read more

"... using University Collision in Pullman. Each time, they have been friendly, professional, and prompt with estimates and service. They communicate well ..." Read more

"Ready one day early so staff could go rafting. 🙂"

"The car was finished a day early."

"My car was completed a day earlier than expected."

"I was ready the next day! I'm still in awe."

"It was ready even before the time was given"

"Communication was great. I was kept up on my cars progress and notified when it was completed early."

"Amazing service and communication. We were taken care of the whole time, and they were honest and ..." Read more

"Communication was excellent, and everyone was very respectful."

"Very good communication and timely updates"

"Great communication and quick respone"

Julie (Ford owner) reviewed 7/28/26

They were extremely courteous and right on schedule!

Very professional and efficient

Alex (Ford owner) reviewed 7/27/26

Steven (Buick owner) reviewed 7/14/26

Dwayne (Chevrolet owner) reviewed 7/9/26

Great team had me back on the road in 4 days, would highly recommend this shop to everyone

Great team had me back on the road in 6 days, would highly recommend this shop to everyone

Patrick (Subaru owner) reviewed 7/9/26

Sonnie (Chevrolet owner) reviewed 7/6/26

Cohen (BMW owner) reviewed 7/3/26

Richard (RAM owner) reviewed 6/22/26

Andrew (Toyota owner) reviewed 6/22/26

Jason (Jeep owner) reviewed 6/18/26

Sharon (Chevrolet owner) reviewed 6/11/26

John (Ford owner) reviewed 6/4/26

We were pleased and surprised at how quickly they got our repair completed and such efficiency!! Pleased with the price too, lower than our expectations! Great people to work with!!

Vinod (Ford owner) reviewed 5/31/26

The work was ok but I realized once the repair was completed it costs $1000 more than estimated. This was never communicated to me. I feel this was not transparent. I paid my $1000 deductible and they also took additional amount from state farm. I am disappointed with the lack or transparency. I will not recommend this repair shop to anyone

Karen (Subaru owner) reviewed 5/25/26

Absolutely.

My car looks brand new. Only down side is that I now have three more Subaru fender guards to store away. Where?!?! 🥴

More than satisfied. EXCELLENT. Rental car arranged by Cody & Enterprise employee, Kelly, on the job as advertised. Cody deserves a raise.

John (Toyota owner) reviewed 5/19/26

Richard (GMC owner) reviewed 5/18/26

William (Volkswagen owner) reviewed 5/14/26

They did a great job.

Very easy to deal with.

Ali (Subaru owner) reviewed 5/14/26

Satisfying

John (Toyota owner) reviewed 5/12/26

Jesse and Cody were wonderful to deal with. They did amazing work on my Tundra. Got it looking better than new! This definitely the best body shop on the Palouse!

Andrea (Jeep owner) reviewed 5/11/26

Excellent work, and it was actually faster than I expected. Completely satisfied

Excellent,

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I-CAR and ASE are the two most recognized auto collision repair training and certification bodies in the auto body industry.

University Collision - Pullman

Schedule an appointment at University Collision - Pullman

About University Collision - Pullman

Schedule an appointment at University Collision - Pullman

Reviews (997)

932 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0

Customer Service - 2.5/5.0