Ermal's Auto Body Inc.

4.8 (662reviews)
98%
471 College St,  Idaho Falls,  ID  83401
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In operation 54 years.

Ermal's Auto Body Inc. was established in 1972 by Ermal and Shirley Thompson. Ermal's son Rod began working in the body shop repairing and painting cars at the time the shop opened as part of a school program. In 1974, when he finished high school, Rod began managing the shop and has managed it ever since. Rod and his wife, Kristi Thompson, bought the business in 1989. We have a staff of 14 trained employees - several of which have been employed by the business for over 25 years. We have worked very hard to build a reputation of quality work in the community.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (662)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The staff is frequently described as friendly, professional, courteous, and easy to work with. Timeliness is a strong highlight, with numerous customers pleasantly surprised that repairs were completed ahead of schedule. Text-based communication updates were widely appreciated, keeping customers informed throughout the process. A few customers noted areas for improvement, including communication gaps requiring them to call for status updates, and occasional instances of parts being forgotten or follow-up items remaining unresolved. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"They did a great job and were very meticulous wanting to make sure they crossed all their ts and dotted all of their is"
"... looking for a good and fair auto body repair shop. The repair that was done exceeded my expectations and was completed in a timely manner. Very happy ..." Read more
"Our truck looks brand new again. Everything has looked and worked exactly as before. My husband is extremely ..." Read more
"They worked very hard until everything was perfect."
"Excellent work, my job was completed a day ahead of schedule. Owners are great people, very easy to work with."
"Everything was done perfectly and they even got it done earlier than predicted they were very kind and courtious will use them again"
"You All rock got my vehicle back sooner than expected. Professional inside & out. Highly recommend you all to anyone looking ..." Read more
"... start to finish. I was pleasantly surprised when they finished the repairs 2 days earlier than I expected." Read more
"They repaired my car way ahead of schedule and were very professional."
"Loved it was fixed in a timely manner! The car was cleaned inside and out. The staff was very friendly."
"... and were very time efficient…earlier than expected! I personally really appreciated the text updates. I found those very helpful. Very good communication! Thanks ..." Read more
"I appreciate the way you communicated through the process. Very professional the job that you did to Repair ..." Read more
"... Service was great. Everyone was respectful in the communication on the progress was fantastic." Read more
"And I really appreciate the text updates. Also much appreciate your help in getting the car there and back to my ..." Read more
"We had to call for status updates Ermal staff did not have time to call for status update"

My Experience

The guys did a fantastic job of repairing my truck. They also took the time to do a thorough detail on the interior after the repair.

Likely to Recommend

Repair Quality

Repairs were done to my complete satisfaction.

Customer Service

Everyone was friendly and very knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I am very pleased with the work done on my car. Excellent work and a fair price. You will be my first choice for any future repairs. Thank you so much.

Likely to Recommend

Repair Quality

I am not real happy with the job. While the actual paint job was done well, the paint color doesn’t match real well, the metal flake is not the same as the original and it was not masked well around the black fenders. When it was picked up, we had to ask that they buff out the rear tail light that was scratched and they had to buff out a little overspray -while my wife was waiting.

Customer Service

Friendly but a bit condescending

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I appreciate Ermal's. I have had them fix several of my cars. They do excellent work and have been accommodating to my requests.

Likely to Recommend

Repair Quality

Amazing job! My car looks like new😍

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Everyone was so friendly which made for a fun visit. The repair work on my truck looks awesome, and your price was great. I'll definitely refer my friends to Ermel's. Thanks.

Likely to Recommend

Good professional work is always easy to reccomend to friends.

Repair Quality

Ermel's repair work on my truck was excellent. I had heard that Ermel's did quality work. Now I know it's a fact.

Customer Service

The personnel were all friendly, supportive, and great to work with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

And I really appreciate the text updates. Also much appreciate your help in getting the car there and back to my house. THANKS

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They fixed our vehicle like it was new and thoroughly cleaned it inside and out.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The team is very accomplished and accommodating. They do a great job and are easy to work with.

Likely to Recommend

Repair Quality

I have always been pleased with the quality of work and the good service that I have received.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were wonderful to work with. Made sure I was happy with all my repairs.

Likely to Recommend

Repair Quality

They worked very hard until everything was perfect.

Customer Service

They worked until I was satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Pleasure to have our vehicle repaired at Ermals. Easy to work with and great communication. Two thumbs up!

Likely to Recommend

Repair Quality

Professional and pleasant business. Good communications. Glad we went there.

Customer Service

Personable and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work; knowledgeable, friendly and helpful customer service. Thank you very much!

My Experience

You All rock got my vehicle back sooner than expected. Professional inside & out. Highly recommend you all to anyone looking for fast high quality work. Thank You!!

Likely to Recommend

Professional all the way

Repair Quality

Great work guys

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the way you communicated through the process. Very professional the job that you did to Repair my car was outstanding.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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