Ermal's Auto Body Inc.

4.8 (651reviews)
100%
471 College St,  Idaho Falls,  ID  83401
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In operation 54 years.

Ermal's Auto Body Inc. was established in 1972 by Ermal and Shirley Thompson. Ermal's son Rod began working in the body shop repairing and painting cars at the time the shop opened as part of a school program. In 1974, when he finished high school, Rod began managing the shop and has managed it ever since. Rod and his wife, Kristi Thompson, bought the business in 1989. We have a staff of 14 trained employees - several of which have been employed by the business for over 25 years. We have worked very hard to build a reputation of quality work in the community.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (651)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with the repair shop, praising the outstanding quality of repairs that leave vehicles looking brand new. Many highlight the shop's efficiency, with numerous repairs completed ahead of schedule. The staff is frequently commended for being friendly, professional, and courteous. Customers particularly appreciate the proactive communication through text updates keeping them informed throughout the repair process. A recurring pleasant surprise noted by many customers is the complimentary interior and exterior cleaning of vehicles upon completion. A few customers noted areas for improvement directly from their feedback, including communication consistency and ensuring all repair details are thoroughly addressed before vehicle return.
AI-Generated from reviews written in the last 12 months
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"They did a great job and were very meticulous wanting to make sure they crossed all their ts and dotted all of their is"
"... looking for a good and fair auto body repair shop. The repair that was done exceeded my expectations and was completed in a timely manner. Very happy ..." Read more
"The car looked great. All of the damaged parts were replaced perfectly. We were pleasantly surprised that they detailed the ..." Read more
"Our truck looks brand new again. Everything has looked and worked exactly as before. My husband is extremely ..." Read more
"... us of being satisfied and the essential fact that they will stand by their work." Read more
"Everything was done perfectly and they even got it done earlier than predicted they were very kind and courtious will use them again"
"You All rock got my vehicle back sooner than expected. Professional inside & out. Highly recommend you all ..." Read more
"They repaired my car way ahead of schedule and were very professional."
"... start to finish. I was pleasantly surprised when they finished the repairs 2 days earlier than I expected." Read more
"... repair that was done exceeded my expectations and was completed in a timely manner. Very happy with them." Read more
"I appreciate the way you communicated through the process. Very professional the job that you did to Repair ..." Read more
"... and were very time efficient…earlier than expected! I personally really appreciated the text updates. I found those very helpful. Very good communication! ..." Read more
"... We did not expect that. The drop off was simple. They sent me daily progression updates so we would know when the car would be ready. It was completed exactly ..." Read more
"... Service was great. Everyone was respectful in the communication on the progress was fantastic." Read more
"Greatly appreciated the updates via text & phone. Never had to wonder what the status was."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were wonderful to work with. Made sure I was happy with all my repairs.

Likely to Recommend

Repair Quality

They worked very hard until everything was perfect.

Customer Service

They worked until I was satisfied.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Pleasure to have our vehicle repaired at Ermals. Easy to work with and great communication. Two thumbs up!

Likely to Recommend

Repair Quality

Professional and pleasant business. Good communications. Glad we went there.

Customer Service

Personable and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work; knowledgeable, friendly and helpful customer service. Thank you very much!

My Experience

You All rock got my vehicle back sooner than expected. Professional inside & out. Highly recommend you all to anyone looking for fast high quality work. Thank You!!

Likely to Recommend

Professional all the way

Repair Quality

Great work guys

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the way you communicated through the process. Very professional the job that you did to Repair my car was outstanding.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks brandnew!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service! Highly satisfied with my vehicles repairs. Would definitely recommend!

My Experience

Easy to work with.help to explain what needed to be done

Likely to Recommend

Repair Quality

I'm happy with the way my car looks..and the people who I dealt with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Loved it was fixed in a timely manner! The car was cleaned inside and out. The staff was very friendly.

My Experience

Tom is the actual owner and he says yes.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

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