Ernie Patti Collision Center

4.9 (5,711reviews)
98%
4823 Potomac,  Saint Louis,  MO  63116
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We offer mechanical and collision work. We have kept up with training and equipment, to make sure we continue to be at the leading edge of a ever changing repair industry. We can assure you the service, quality, and guarantees you expect from a company that has your best interest at heart.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
  • Vietnamese
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (5,711)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, seamless, and exceeding expectations. Many highlight that vehicles were returned looking brand new. Communication stands out as a key strength, with customers appreciating frequent updates via calls, texts, and emails throughout the repair process. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule. The staff is widely recognized for being friendly, professional, and accommodating, often going above and beyond to assist with rental car coordination and insurance claims. A few customers noted areas for improvement, including occasional delays without timely notification, and isolated concerns around incomplete repairs or cleanliness, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... in delivery of my car, I could not be more happy. The quality of the repair matched their professionalism. I love my truck and was excited to see it looking ..." Read more
"... seamless process. The employees were professional, the work looked great, and everything was taken care of in a timely manner! I recommend them to anyone!" Read more
"Repairs were quicker than expected. My car looks as good as new."
"They took great care of me and got my car repaired beautifully in a timely manner"
"Vehicle was ready before the stated date. The team worked to have it ready 4 days early, in time for a vacation - saving us the cost of a rental car."
"... thorough, easy to work with and very responsive. Repairs were done well and done before schedule. If needed, I would use this shop again." Read more
"Everything happened even faster than it was supposed to! Staff are amazing. Work is fantastic. Thank you!"
"Slightly delayed due to more damage then anticipated but was not a long delay and was not an issue"
"Changed the dates 4 times without any warning."
"... believe how profession this locally owned shop was. They kept me up to date on what was happening with my car, and had an Internet dashboard the reflected the ..." Read more
"I've never experienced daily updates and phone calls from a service company. I so appreciate the attentiveness the staff showed ..." Read more
"... experience with Ernie Patti was so lovely. They were efficient, great communicators, invested in my satisfaction and also extremely pleasant." Read more
"Very professional..great staff and amazing communication!"
"Extremely helpful and friendly! Awesome communication. Kept me updated via text and phone. Beautiful workmanship!! Thank you for great job!"

My Experience

Professional from start to finish !

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good service and done on time and my car looks great

My Experience

Likely to Recommend

Repair Quality

Quick and easy. They do the job right!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We already tell everyone

Repair Quality

Everything was absolutely perfect

Customer Service

Everyone was so amazingly wonderfully nice. Especially Steven.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have already recommended

Repair Quality

Everyone was so nice and knowledgeable- and the communication was INCREDIBLE. Work is perfect as well

Customer Service

Great communication

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trevor was amazing from start to finish. Always with great attitude, and made sure that I would get any update about the process. In addition, Ernie was able to deliver my car sooner than expected. 5 stars!

Likely to Recommend

Very likely. Amazing team!

Repair Quality

Very satisfied

Customer Service

They were the best! The front desk ladies are friendly and helpful. Trevor the adjuster was very attentive, with great attitude and always making sure I got any updates along the process. The cherry on top was that they were able to deliver the car back sooner than the expected date. 5 stars!!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was extremely helpful from start to finish! Truly made my experience easy. Thank you

Likely to Recommend

I have bragged about the experience to anyone who will listen

Repair Quality

Customer Service

Everyone was helpful from start to finish!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for restoring my Subaru to a like-brand-new condition. It looks great and had zero issues on the drive back home to Atchison, KS. I appreciated the online and text message updates. Trevor explained the process and repairs thoroughly and answered all my questions. It was a big job and done before expected—which was wonderful! It was great you could accommodate my pick up date since I was out of town. Let the technicians I am very very pleased with the fine work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great experience from start to finish.

Repair Quality

Great customer service, great communication, excellent work!

Customer Service

Very friendly and communicative!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ernie Patti does great work. Very Professional and friendly. We trust their work

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Trevor if he was the one who help us, I truly appreciate you making us comfortable effort to trust Bessie out Honda in your care. Again Thank you from the McKinney’s

Likely to Recommend

Yes! I think they did amazing

Repair Quality

Thank you so much 😊

Customer Service

Totally satisfied,Thank you so much.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The owner was very kind and easy on the eyes

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I could not believe how profession this locally owned shop was. They kept me up to date on what was happening with my car, and had an Internet dashboard the reflected the cost of my repair and how much the insurance company was covering. They communicated directly with my insurance provider and made everything extremely easy. Even with a delay in delivery of my car, I could not be more happy. The quality of the repair matched their professionalism. I love my truck and was excited to see it looking brand new again. I highly recommend them and will return if needed in the future

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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