Factory Autobody

4.6 (824reviews)
92%
3946 Glenwood Rd,  Decatur,  GA  30032
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (824)

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Repair Quality

I really like the work that was done on my car. They did an awesome job. The staff were extremely friendly and professional. Customers service skills were exceptional. I would highly recommend Factory Autobody.

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Wonderful great service and hospitality and goes extra mile...highly recommend and appreciated.

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Overall it was a Good Experience 👍

Customer Service

Great Customer Service 👌

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My Experience

Five Stars - Exceptional! I have dealt with body shops enough to know that Factory Autobody is different. When I brought my 1972 240z in for front end damage I was pleasantly surprised to find out that the original parts would be restored instead of replaced with inferior aftermarket parts. I was introduced to the people who would be doing the work on my car and everything that would be done was explained to me in detail. They showed me other projects that were in progress - after that I knew this was the place for my car! Insurance did not pay for this repair so I was worried about the price. Laok Siriphanya did an excellent job working within my budget and communicating with me about the progress on my car. In the end the car got the front end damage fixed, rusty rocker panels fixed, and a complete paint job that included fixing years of dings and body wear - all of it staying within my budget! And BTW the paint job is beautiful! I couldn’t be more pleased with the work that was done and how well I was treated. My 240z is now the beautiful car it should be at a very fair price. Factory Autobody far exceeded my expectations and I would absolutely recommend them especially if you have a classic car. They really understand classic cars and the owners expectations. If you love your car and want a good experience take it to Factory!

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Excellent work; friendly service.

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Very good body shop

Repair Quality

Good job

Customer Service

Factory auto body shop,the guys in there were very welcoming, nice, patient with me very professional.

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Very Professional

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My Experience

Quick and fast service… also great customer service.

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Great

Repair Quality

Haven't gotten my car yet

Customer Service

You guy's did a totally AWESOME job thanks for the hood thanks for your patience don't forget to send me your Zell for next Thursday 9/4/25

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All ready told others

Repair Quality

I'm totally/Absolutely satisfied with the professional work that was completed on my BMW X4

Customer Service

Wonderful work

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Repair Quality

They were very professional and had my car done in good timing. I love the body work done to my car. The paint job was amazing it looks like I have a new car. Thank y’all so much

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Repair Quality

Communication was not as good as I had liked it to be. In addition my filter was hanging out on my passenger side under the glove compartment. and my trunk no longer will open. I realize that trunk being inoperable the next day after picking up I left a voicemail in regard to my trunk among other issues I was having with a rental Car drop off. However since the shop was closed over the weekend I guess the owner then felt it was not necessary to respond to the matter.

Customer Service

Communication was not as good as I had liked it to be. In addition my filter was hanging out on my passenger side under the glove compartment. and my trunk no longer will open. I realize that trunk being inoperable the next day after picking up I left a voicemail in regard to my trunk among other issues I was having with a rental Car drop off. However since the shop was closed over the weekend I guess the owner then felt it was not necessary to respond to the matter.