Factory Autobody

4.6 (824reviews)
92%
3946 Glenwood Rd,  Decatur,  GA  30032
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (824)

Likely to Recommend

Repair Quality

Customer Service

My Experience

Excellent service! Positive people. Very helpful and informative .

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service on the car I was satisfied with,although my CD case was missing from my car at the time of pick up and I'm not satisfied with that.

My Experience

Excellent work. Professional and courteous staff. Would recommend others to Tim's. Satisfied customer.

My Experience

The entire staff did an excellent job of moving the process along. The receptionist had all paperwork and details ironed out and completed Before I arrived making the process speedy and painless. She did an awesome job of explaining every step and detail and what to expect with each step. John was phenomenal in greeting me, establishing replied so that I was confident and secure with the job to be done. I was updated of over stage and step and really felt as if my car was in the best hands. There was a glitch at the car rental place (phones were down) but one of the owners personally delivered me to the car rental place to be placed in my rental car. The final product is excellent, no complaints thus far! I would definitely recommend Tim's auto body and paint shop to anyone in need...and should the need arise I this shop IS top on my list!!! Thanks guys!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

John did a great job informing me about my car and making sure I was happy. The receptionist and all I came in contact with was nice and interested in customer' satisfaction.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Just have your receptionist to learn how to adjust to certain situations that the client may be dealing with but overall the service was good and I thanks Gary for his willingness to call me back and encourage me to have my repairs done there Merry Christmas and happy New Years may the blessings of the Lord continue beyond your business

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Good Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

The staff was friendly and professionoal I appreciated being notified each day of the progress on my car. My experience was enjoyable

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service