Factory Collision Center, LLC.
In operation 6 years.
Factory Collision Center is a state-of-the-art repair facility located in Middleton Ma. Here at Factory Collision Center, we follow all manufactures repair procedures and use the highest grade of materials for a factory finish. We are a family-owned business that takes pride in the repairs we complete. Every car that comes in is treated as if it were our own. Our commitment to every customer and the community is what has helped us become one of the fastest growing shops in the area. We pride ourselves on keeping customers updated throughout the process either through phone calls, texts or emails.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 3:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Satisfied from start to finish on a body repair job for our VW Tiguan. Our insurance company connected is, and we’ve been impressed by the customer service from the moment of our first phone call. Would highly recommend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything looks really good
Customer Service - 3.5/5.0 -
They did a really nice job.. Also they cleaned the i.side and outside of my entire vehicle.. they did way more than I expected..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly. Kept me informed of progress
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff is professional, friendly and our vehicle looked great at pickup time.
Likely to Recommend - 5.0/5.0 -
Yes, would recommend
Repair Quality - 5.0/5.0 -
Car looks great.
Customer Service - 5.0/5.0 -
Professional, friendly.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent and complete!
Customer Service - 5.0/5.0 -
Great experience. Matt was very accommodating and knowledgeable on my Ford Escape. Timely, friendly, and reliable.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Factory Collision Center was great although Enterprise Rental charged me for 29 days and I returned my car on the 15th day at Factory Collision and have been over charged by approx $500.00 I had my rental from May 10th to May 25th and when I dropped it off at FCC, Nancy said she would call Enterprise for them to get the rental on May 25th and I got charged through June 7th @26.99 per day! I reached out to Enterprise through email with no response.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks brand new
Customer Service - 5.0/5.0 -
Could be more communicative, but the work and the service were excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They were great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new and used used genuine Honda parts.
Customer Service - 5.0/5.0 -
This is a great place. We couldn’t be happier with not only the work performed, but the friendly and professional service. They went out of their way to have my car ready for the long weekend which I appreciated so much. They also handled the return of the rental car as well. I highly recommend this place.
Likely to Recommend - 4.0/5.0 -
The employees were all very kind and easy to speak with, they just didn’t initiate the conversations
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 4.0/5.0 -
I felt better communication between the shop and myself would have made this a less stressful experience
My Experience - 5.0/5.0 -
Everyone was great and this experience went smoothly. I highly recommend Factory Collision Center!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great!