Fairbanks Collision & Glass Service LLC

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Great customer service as always! I appreciate your communication and care. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a fantastic job on the repairs and went above and beyond the expectations of a body shop the time it took was reasonable and got my vehicle in and out. Great shop will continue to do business with them.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate the excellent customer service and the additional care to the vehicle again thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great experience. My car looks great and everyone I talked to was super friendly. I want to give special kudos to Brittany for answering all questions when dealing with my insurance!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Work was done with high quality and communication was great.

My Experience - 5.0/5.0 -

Great customer service. Everyone is super nice and polite. Appreciate the extra service from Joe with my battery.

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

My vehicle took too long to be repaired

Customer Service - 1.0/5.0 -

I wasn't told the truthfrom the the beginning

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good customer service and great repair work.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The service was straightforward and surprisingly faster than expected while still getting the job done correctly. I plan to count on them again if needed

My Experience - 0.0/5.0 -

I will update this later. For now the repair was completed however I am not satisfied with the pin stripe. But hopefully that will be addressed soon.

Likely to Recommend - 2.5/5.0 -

I have used your shop now twice within about a year. The first was my Toyota 4 runner and the wrong parts were ordered so it really delayed the repair. Quality of the bumper that was installed is now showing signs of rust pitting. My old bumper never did this. Now my Tundra had the pin stripe re-done to match and it’s not quite straight. Minor I know, but there was a premium price paid to my insurance for these repairs.

Repair Quality - 3.5/5.0 -

The pin stripe that I had to get re-done is not straight at the end of the bed.

Customer Service - 3.5/5.0 -

At the beginning of the process it took some time to get a response from your shop, but nothing too serious. Wasn’t real happy with having to call my insurance to get the pin stripe replace

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Did not order right parts, and took a long time ordering and putting everything together. Other than that good work.

My Experience - 5.0/5.0 -

Thanks for the professionalism!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean