Feldman Chevrolet Lansing
In operation 70 years.
Feldman Chevrolet of Lansing formally Bud Kouts Chevrolet is a full service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Hard to reach a live body in the collision shop.
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This process started in early December and I didn't get my truck till 16 March. Had your people in the body shop told me it would be over three months, I would have taken it else ware
Customer Service - 0.5/5.0 -
Your people lied to me on three different occasions. The first being in the beginning, after a couple weeks of the estimate, I called to see how the parts were coming. the gal said they were waiting on the parts. I asked the what the parts list was, she called it out and I said, what about the headlamp? She said, you mean the foglamp? I said, no the headlamp. She again said, you mean the foglamp? I said, NO, the headlamp is damaged also, it doesn't work and look at the picture, it is broken, blow up the picture if need be. She then said, oh yeah, the headlamp is ordered. REALLY!!! Lie number one.
Likely to Recommend - 5.0/5.0 -
if they’re in the area but i don’t live out there so don’t take it personally if nobody comes from me
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
When it was completed was a great job but it took a month and a half to get it done!
Likely to Recommend - 2.0/5.0 -
I would recommend the dealership for purchasing a vehicle but I would not recommend the body shop.
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Feldman had my vehicle for 4 weeks to replace the bumper. They said they were waiting on parts which I understand, but it would have been better for me if they would have waited to take my car until they had all the parts.
Customer Service - 5.0/5.0 -
Customer Service staff were friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Communication was not good, when vehicles was first delivered for service. improved towards end of the process
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Everyone was very kind and explained my questions. I like the looks of the repairs.
Customer Service - 4.0/5.0 -
A phone contact about the tract of the repairs could have been a little better.
Likely to Recommend - 5.0/5.0 -
Good service, pleasant people to deal with, would recommend having repairs to anyone. The dealership looks like a good place to buy a new car.
Repair Quality - 5.0/5.0 -
I was very impressed on the way the car was cleaned and polished when I picked it up. The wife said it looked like a new car.
Customer Service - 5.0/5.0 -
The time for the repairs to be made seem a little extended but we understand that you must wait for needed parts to arrive. However the end result was very satisfactory.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body shop staff were friendly and courteous.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Little slow but good job tho
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Bad experience. Poor communication, lack of explanations, unfriendly.
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service team worked fast and the work was of good quality.
Customer Service - 5.0/5.0 -
The customer service was great. Kim was the best, she was very friendly and handled every question and concern I had with ease.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
Car was dead when I picked it up.
Customer Service - 0.5/5.0 -
Older woman in the body parts service office was extremely rude on drop off and pickup. For future repairs or car service I will not be going back because of her.