Feldman Chevrolet Lansing
In operation 70 years.
Feldman Chevrolet of Lansing formally Bud Kouts Chevrolet is a full service collision and mechanical repair facility servicing all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The body damage was repaired, but on the way home I detected a signal light problem, and had to return; it was fixed promptly.
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
After replacing the roof, the sun or moon window leaks, the rear window washer doesn’t work, the vents in the inside of the roof are falling off.
Customer Service - 1.5/5.0 -
Quit keeping me informed of progress. After 2 weeks I had to call to check on progress.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Quote was 1300 finished around double. Quote/ estimated return/ finish day was 5 days. Finished 15 days after turn in
Likely to Recommend - 4.0/5.0 -
I gave an 8 because my Salesman & staff was superb in working with me in my lease on 3/19/21! However, Some of the older guys out in the Body Shop , need to stick with honest pricing: When they thought I or my insurance was paying for the door, I was quoted $998. When I showed a pic of “my babies” (blond & blue eyes) who ran into my car w/ their wagon & their Dad was coming from Brighton to pay for it—the price quote was changed to $553. I’m not going to state what many would call an “obvious” difference in why the price change. Then to get it back w/scratches…. Totally inexceptable for a customer to have to deal with!!
Repair Quality - 2.5/5.0 -
My car is a lease from Feldman’s & the actual paint job on my door was superior, which is why I took it in. However, initially I took it in on 7/12 for preliminary estimate-which was $996. I told them the circumstances under which my car was so deeply scratched & it was going to be an out-of-pocket pay-Not insurance! THEN, one of the guys spewed out some jargon to another, and had him re-run the quote for the paint job! $553.74 was the final total!! I did take it to a couple other places but was told to take it back where I originally leased & went back on 7/15 to 7/21 appointment to bring it in. I dropped it off @ 8:30am & on 7/24 my neighbor came in, paid for it on was told it had not been started. I called on 7/26 & was told it wasn’t painted yet. WHAT??!! After hitting the roof, the gentleman on the phone (somewhat) changed his story to still promise me it would be ready on 7/28 (as I was previously told). There were NO rentals available & bus travel was my only choice as far as from Holt to Haslett!! I was called around 3:00pm on 7/28 to come pick up the car, & informs them it was a bus ride there. I arrived at 4:30 or so. I was told we would do a “walk around” when I got there. That didn’t happen, but I assumed all was fine I got in the car & drove off…just Happy to NOT have to ride the bus, so far. I stopped at Sams, parked well away from others & THEN discovered some scratches on my car that WAS NOT THERE BEFORE!!! All I could do was cry, being I am an older, minority woman & already know what would be told to me if I took the car back!! I’m SO dissatisfied!!!
Customer Service - 2.5/5.0 -
The Customer Service assistants (at the windows) are great, but the Customer Service & communications in the Body Shop…”iffy”!!
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0 -
Items in console were tossed everywhere and even items from glove box were in front seat
Repair Quality - 5.0/5.0 -
Car looked like new after repair
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 2.0/5.0 -
We got a continual stream of misinformation from them as to when the repair was going to be done.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 2.5/5.0 -
My car was in the body shop for 3 weeks and no one called me to update me. I called twice to see how it was going. On the positive side, I was glad that I was able to get a loaner car while my car was being repaired. They did a great job repairing my car door. I found the staff friendly and professional. Regarding the service department 10/10. No concerns. Experience was positive.
Customer Service - 2.5/5.0 -
5 for body shop 10 for service department
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The parts took forever to come in, and there was a staff change in the middle...hence, some confusion about repair completion time. My car was in the collision center for a total of 3 months
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have always been happy with any work that has been done on my 09 Traverse.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Noell & the entire body shop team were very friendly & courteous, I couldn’t be more pleased with the job they did on my truck. It looks fabulous. Thank you all & keep up the good work!!!!!