Finnegan Collision Center

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks absolutely perfect inside and out . Get communication always kept in in the loop very courteous and professional. Thank you Carlos

My Experience - 5.0/5.0 -

Carlos was very nice and professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff are nice and professional.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Awesome job 👍

Likely to Recommend - 5.0/5.0 -

Great

Repair Quality - 5.0/5.0 -

Awesome 👏

Customer Service - 5.0/5.0 -

Great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I wasn't informed about the 3% transaction fee for paying with the card. When I brought the check, it was declined by the credit card machine. I could have asked my insurance to pay directly if that was the case. $200 adds up at the end of the day for the customer.

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 0.5/5.0 -

Not informed about 3% surcharge on credit card payment and when the check was brought in, the system failed to clear. Why should I be paying an extra 200$? If this was the case, I would've asked insurance to pay Finnegan directly

Returned Clean

Likely to Recommend - 5.0/5.0 -

I will do

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

After taking the vehicle home, I got an engine light for a falling engine fan. I also realized the hood doesn’t come any where near the fascia. There is like a 2-3 inch gap when it is supposed to be closed. I saw this when I picked it up and even asked “did it not close?” And I tried to close it again. I assumed I didn’t shut it hard enough but when I got home and looked at it. It simply doesn’t reach where it is supposed to.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Carlos did a great job keeping us informed every step of the repairs and working with us on the delayed ( on our behalf) pick up date.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I received prompt, courteous service from everyone I encountered. The updates were frequent and my questions were always answered promptly. The service personnel interacted seamlessly with my insurance company and handled all paperwork required. It was the best experience I could have had considering the circumstances. I highly recommended their services.

Likely to Recommend - 5.0/5.0 -

I received pleasant courteous service from everyone I dealt with.

Repair Quality - 5.0/5.0 -

Alex always does a commendable job. Pleasant demeanor and always answers all questions.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Service and repairs have been exceptional. Always prefer making Finnegan, my preferred dealer. Communication and work are five star worthy.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and attention to detail. As well as communication along the way to keep me updated. Thank you!

Customer Service - 5.0/5.0 -

Great!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very satisfied and having Carlos taking care of me made the whole process so much better

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Carlos was great

Customer Service - 5.0/5.0 -

Perfect

Returned Clean

My Experience - 5.0/5.0 -

You all did an Awesome job on my truck. I hope I won’t need vehicle repair anymore but if so I will call you all. I will pass along your dealership to others I know.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I would give it a 15 you all did an awesome awesome job. Thank you so much. I hope I won’t need their paint and body services anymore but if so I won’t hesitate to use them.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everybody I dealt with at Finnegan made this repair experience phenomenal. Their customer service was outstanding. And they clearly exceeded my expectations on the repair work. Ruby was my contact for this process and her personality was stellar the whole time. I could’ve not asked for a better experience!

Likely to Recommend - 5.0/5.0 -

Great service!

Repair Quality - 5.0/5.0 -

From start to finish this process was outstanding! The customer service and finished results were better than I expected. Everyone was pleasant and went above and beyond, especially Ruby, who was my main point of contact during the process. Thanks to all involved!

Customer Service - 5.0/5.0 -

From start to finish this process was outstanding! The customer service and finished results were better than I expected. Everyone was pleasant and went above and beyond, especially Ruby, who was my main point of contact during the process. Thanks to all involved!

My Experience - 5.0/5.0 -

Check vehicle thoroughly before delivery.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

My truck looks beautiful! Thank you to Ruby and her team!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Like family!

Customer Service - 5.0/5.0 -

I'm here a lot. Thanks for being kind.

Returned Clean

My Experience - 5.0/5.0 -

Thus location is wonderful! Carlos helps out in tremendous ways making sure everything is set straight! I want to thank the collision team and their colleagues for the extended help and adequate care of my vehicle under their supervision. I never hesitate putting my vehicle and trust into their hands to get the job done.