Finnegan Collision Center

Likely to Recommend - 0.5/5.0

Repair Quality - 1.5/5.0 -

According to the rep, the replacement part arrived not ready to be installed (not painted) which added an extra day to an already negative experience.

Customer Service - 0.5/5.0 -

Overall, this experience was extremely disappointing and has led us to decide we will no longer service our vehicles here. The actual repair itself may have been completed correctly, but the communication, coordination, and customer service throughout the process were poor from start to finish. When we dropped the vehicle off Saturday, we were instructed to text our extended warranty information after leaving, which we did within 30 minutes. We later learned the information was apparently never reviewed until we followed up ourselves. From there, we dealt with multiple conflicting updates, including being told the warranty didn’t cover the repair because the wrong VIN was entered. The biggest issue was the lack of proactive communication and expectation management. We were originally told the vehicle would likely be ready Monday evening or Tuesday morning. Instead, we repeatedly had to call ourselves for updates because nobody contacted us. Each time we called, we received a new explanation or delay: - waiting on warranty response, - another vehicle taking longer than expected, - sensors needing paint and drying time, etc. At no point did it feel like anyone was actively managing the situation or communicating with us proactively. This became a major inconvenience for our family and work schedules. My wife and I both work in healthcare leadership roles and had to significantly rearrange work responsibilities and daycare logistics based on the timelines we were given. The loaner vehicle situation was also frustrating. Nothing was offered proactively despite the repeated delays until my wife escalated the issue herself. Even then, it was presented as though we were receiving a special favor rather than basic customer accommodation after multiple missed timelines. We understand delays happen. Repairs take time. Parts issues happen. What is unacceptable is the lack of ownership, follow-up, and communication throughout the process. We used to routinely service our vehicles here for maintenance, but after this experience we have decided to take all future business elsewhere.

Returned Clean

My Experience - 5.0/5.0 -

Finnegan did an excellent job fixing my car. Jimmy called and kept me informed every step of the way. It was returned in perfect condition-spotless.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job was well done. Jimmy kept me posted the hold time.

Customer Service - 5.0/5.0 -

Very good job

Returned Clean

My Experience - 0.0/5.0 -

Airpods were stolen from my glove box. I let Carlos know.

Likely to Recommend - 2.5/5.0 -

Airpods stolen from my glovebox during the repairs

Repair Quality - 3.5/5.0 -

Airpods stolen from my glovebox during the repair

Customer Service - 3.5/5.0 -

Airpods stolen from my glovebox during the repairs

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service!! Carlos took care of me and communicated all repairs in a timely manner

Customer Service - 5.0/5.0 -

Excellent!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job Jimmy! Thanks for everything!

Customer Service - 5.0/5.0 -

Great job

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very friendly and got my truck done quickly. It looks great!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They were very professional, kept me updated on the status of my vehicle and had my vehicle done in a timely matter.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work everything was done in a timely manner

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything was good

Customer Service - 5.0/5.0 -

Great customer service

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great CS and extremely responsive. Excellent job and very satisfied with workmanship.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Top notch job on fixing my dents in the Denali. Looks brand new. Good job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a great job fixing my fender

Customer Service - 5.0/5.0 -

Very polite, professional and timely

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good work and great timing

Customer Service - 5.0/5.0 -

Jimmy was awesome

Returned Clean

My Experience - 5.0/5.0 -

I greatly appreciate the constant feedback, rather updates regarding the progress of my vehicle. There weren’t any surprise changes or fees. I appreciate the friendly staff especially the young man who helped me get the remaining money a near atm.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Lamin the salesman that I bought 5 cars from is absolutely incredible, awesome and un-replacable.

Repair Quality - 5.0/5.0 -

Ruby at the Collision Center is absolutely awesome.

Customer Service - 5.0/5.0