Fireplace Auto Collision

4.9 (3,334reviews)
98%
195 Springs Fireplace Rd,  East Hampton,  NY  11937

Since 2002, Fireplace Auto Collision has proudly served the East End of Long Island, backed by over 25 years of experience in the auto repair industry.. We specialize in top-quality auto body repairs for all types of vehicles, ensuring every job meets the highest standards. Our team is equipped to handle everything from minor cosmetic repairs to extensive collision work. As a Mercedes-Benz and Sprinter Certified Collision Center, we are committed to delivering exceptional service, using only premium parts and advanced techniques tailored to these vehicles. Our friendly staff is very knowledgeable and eager to help with your insurance claim processing, ensuring a smooth and hassle-free experience. Choose Fireplace Auto Collision for trusted, professional service.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
BMW
I-Car
Mercedes-Benz Elite
Mercedes-Benz Sprinter

Reviews (3,334)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The professionalism and friendliness of the staff receive high marks, with numerous customers highlighting exceptional communication through texts, calls, and emails throughout the repair process. Many customers appreciated that their vehicles were completed ahead of schedule and returned cleaner than when dropped off. The seamless handling of insurance claims and rental car arrangements was frequently cited as a standout convenience. A few customers noted delays beyond initial estimates and occasional cleanliness concerns upon vehicle return, while some mentioned communication gaps when timelines shifted. Overall, the overwhelming majority of customers expressed strong satisfaction and willingness to recommend the shop.
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"Top-notch, highly professional, great communication, expert complex repairs."
"I couldnt have been happier with the work that was done. Perfect!!! This part of my car has been hit before ..." Read more
"... repaint these pieces properly. And when they did, they also fix some issues that werent on my list. I had a foggy head, headlight lens, and I had a ..." Read more
"... service. Honest to a fault if honesty could be a fault. Repair work restore to new! And all done with a smile, respect for their clients and a level of service ..." Read more
"... windshield, its coming apart coming off on top , had a front camera inop faults & warnings on the dash. Cost to cure $4,000! I am reporting this to Grigio" Read more
"They kept me in the loop from the beginning to the end and thats what made it so special. I didnt have to ..." Read more
"They are committed to over communicating."
"Fabulous service and high quality repair. Communication was seamless and pleasant. Highly recommend !"
"The repairs took longer than anticipated. The delays were not communicated until I checked in on the very day that I was to collect the car."
"Excellent communication by email and telephone text."

My Experience

Excellent attention Thank You

Likely to Recommend

Repair Quality

Customer Service

This shop is super customer focused, everything is easy and they take care of all paperwork so work for the customer is minimized. I also picked up and dropped off a rental and it was no work for me …

Likely to Recommend

Great service and worked well with your insurance company.

Repair Quality

Customer Service

Great response worked well with insurance company

Likely to Recommend

Repair Quality

My car looked brand new.you did a very impressive job. Thanks.

Customer Service

Returned Clean

My Experience

Very easy to work with. Communication and support with rental car and windshield replacement was seamless and took the burden off customer. Autobody repair was excellently done.

Likely to Recommend

Repair Quality

Had my car checked by Porsche & they said you used an aftermarket windshield, it’s coming apart coming off on top , had a front camera inop faults & warnings on the dash. Cost to cure $4,000! I am reporting this to Grigio

Customer Service

Likely to Recommend

Repair Quality

They took the car right away. But service was a little longer than I excepected because parts came in wrong

Customer Service

Returned Clean

Likely to Recommend

I’ve recommended many and continue to do so you guys are the best‼️💪🏻🚙

Repair Quality

All staff, friendly, professional, knowledgeable, and very efficient. Devin and Gerry are an asset to your company.💪🏻👫‼️

Customer Service

Gerry is always friendly, professional knowledgeable 🩷

Returned Clean

Likely to Recommend

Repair Quality

Repair went fine but the experience with “one stop” services was not good. Getting rental car was not well facilitated and car was not ready, washed and available when promised. Why make appointments if you cannot honor them?

Customer Service

See above.

Returned Clean

Likely to Recommend

Repair Quality

I will return because of your quality reputation! We are a single car family and it would have benefited all of us if you had shared upfront service “ could be one week.”

Customer Service

We are a one car family & it would have been important to know service could have been one week

Returned Clean

Likely to Recommend

I have used Fireplace before and would definitely recommend

Repair Quality

I appreciate the fact that it was done ahead of time and is perfect

Customer Service

Gerry Magnaldi was very efficient and handled everything for me from start to finish even the rental car.

Returned Clean

Likely to Recommend

I would recommend Fireplace Auto Collision.

Repair Quality

Very professional and efficient staff. The vehicle was repaired in the time frame that was stated.

Customer Service

Jerry and Devon were great through the whole process.

Likely to Recommend

Repair Quality

They did a beautiful job and the repair was done earlier than estimated. They are fantastic.

Customer Service

Returned Clean

My Experience

You folks run a great shop! You turned what was an unfortunate situation with my new truck into a very pleasant experience from start to finish. And the quality of your work is top shelf! Thank you to Gerry, Devon and and the rest of the Fireplace team!

Likely to Recommend

Repair Quality

There is issue and I have an appointment on Tuesday for them to correct it. Very friendly and keep me informed through the whole two weeks that they had my car. Set up the rental car. Very helpful and I really appreciated it.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I would happily recommend Fireplace Auto Collision to a friend, family member or colleague.

Repair Quality

Everyone on the team, but especially your front desk team, was just amazing. Thank you, thank you....A great experience.

Customer Service

Every aspect of my experience was strong -

Returned Clean

Likely to Recommend

Repair Quality

These guys are simply the best. Big shout out to Jerry. The wisest, kindest and most knowledgeable

Customer Service

My Experience

Exelent job I will recommend any friend thank you for your service

Likely to Recommend

Repair Quality

Exelent job

Customer Service

Exelent

Likely to Recommend

Repair Quality

Customer Service

Excellent repair

Returned Clean