Five Star Collision Center - Florence
In operation 13 years.
Five Star Collision Centers proudly offer a wide variety of collision repair services to get you back on the road safely and quickly. We provide outstanding customer service and use current certified technologies to deliver the highest standard of collision repair. Being involved in an accident is typically an unpleasant experience, but with our help, getting your car repaired and back on the road doesn’t have to be. Our estimators and office staff are skilled and caring. They are here to help guide you through the process. Five Star Collision Centers work with all insurance companies and have direct relationships with most of the major carriers. We work on your behalf to ensure proper and timely repair. We can assist with rental car arrangements as well. Our staff will fully explain the entire process, schedule your repairs and follow up during the repairs to ensure a seamless experience.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
There was a small indent that was not there when I dropped my car off.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
Eventhough the date wasn't accurate I'll still recommend five star.
Repair Quality - 5.0/5.0 -
I was definitely satisfied, and I know that with correction there's time. But with the timing that it took there was 100% satisfaction.
Customer Service - 5.0/5.0 -
100% satisfied
My Experience - 5.0/5.0 -
I really appreciate you guys. Everything was made smooth stress free and simple
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I really enjoyed all of the notifications that I received frequently regarding the status of my Rouge. I am completely satisfied with the repairs. My Rogue looked brand new when I arrived to pick it up. My rating is a 10+ for the repairs of my Nissan Rogue SV. Ms. Lauren , Mr. Morgan, and Mr. Black were very courteous and professional. They really made me feel like a special customer. They did an excellent job. They get a 10+ rating too. Thank you all for making me feel more than a satisfied customer. Lurester Clardy
Likely to Recommend - 5.0/5.0 -
I would recommend to family and friends.
Repair Quality - 5.0/5.0 -
Lauren and all of the other employees were great, professional, and courteous. They also deserve a 10. I misplaced the card. However, two other employees deserve a 10 too. I listed all names on the detailed survey yesterday. Lauren knows the other two employees' names.
Customer Service - 5.0/5.0 -
I was treat as though I was a very special customer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and completed a week earlier than promised. The entire team took great care of me.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’m very pleased with my experience with Five Star Collision. It was seamless and easy, the work was phenomenal. Blended the paint and the color matched perfectly on and 25 year old car. I would definitely recommend you guys to friends and family.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Great work even though it was a small job. Went out the way to makes sure I was satisfied with the work. Would recommend to family and friends.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Five Star Collision did great work on my son's Tacoma. They started on the vehicle quickly and kept me up-to-date regularly. I am extremely satisfied with their work and the customer service provided throughout the process. I highly recommend Five Star Collision.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car was completed 5 days earlier than expected, which was a wonderful surprise! They also returned my car crisp, clean, and looking amazing inside and out. The attention to detail and customer service were outstanding.
Likely to Recommend - 5.0/5.0 -
For sure
Repair Quality - 5.0/5.0 -
I had a great experience. The Customer Service was great amd was kept in the Loop throughout the process.Great job!!!
Customer Service - 5.0/5.0 -
Very Professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Y'all had my car done is one week. I was very surprised with that. And it looked fantastic!! Customer Service was excellent, a pleasure to do business with!! Very professional!! Happy customer!! My part was minimal and stress free!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Once the minor issues were corrected, I was satisfied.
Likely to Recommend - 5.0/5.0 -
Top class
Repair Quality - 4.5/5.0 -
Well done
Customer Service - 5.0/5.0 -
Informative and polite
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks great
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
Updates should be sent more frequently so the customer knows what’s going on
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything looks great, the vehicle was cleaned very good. Representative was very courteous and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The repair itself was nicely done. It was minor things that took place during the repair that inconvenienced me.