Five Star Collision Center - Florence
In operation 13 years.
Five Star Collision Centers proudly offer a wide variety of collision repair services to get you back on the road safely and quickly. We provide outstanding customer service and use current certified technologies to deliver the highest standard of collision repair. Being involved in an accident is typically an unpleasant experience, but with our help, getting your car repaired and back on the road doesn’t have to be. Our estimators and office staff are skilled and caring. They are here to help guide you through the process. Five Star Collision Centers work with all insurance companies and have direct relationships with most of the major carriers. We work on your behalf to ensure proper and timely repair. We can assist with rental car arrangements as well. Our staff will fully explain the entire process, schedule your repairs and follow up during the repairs to ensure a seamless experience.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a job well done I will recommend everyone to Five Star collision center
Customer Service - 5.0/5.0 -
They explain what had to be done and basically how long it would take. I am satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The Five Star Collision staff is courteous, professional, and friendly! We were given updates every few days on the progress of b our vehicle! No one in the state can match your customer service! Thank you! Our car looks amazing! Sincerely Dr. And Mrs. Stephen Skipper
Likely to Recommend - 5.0/5.0 -
I recommend them
Repair Quality - 5.0/5.0 -
Great service. Perfect job.
Customer Service - 5.0/5.0 -
Nice people and great customer service
Returned Clean
My Experience - 5.0/5.0 -
My repair experience was over and beyond what I expected. First and foremost, customer service was impeccable. The customer service representative was professional and friendly and immediately made me feel at ease. I was kept informed of each stage of the process as stated and I am extremely satisfied with the results of the repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate the professionalism and how quickly the team repaired and returned my vehicle in a timely manner, thank you.
My Experience - 0.0/5.0 -
Vehicle was returned unclean and with scratches as well as piece on vehicle door was sticking out . No walk around was done upon completion until return to point out issues. No accountability was taken for anything that was wrong or not done .
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Car was returned dirty and dusty on the inside from where dust got in the vehicle from work that was done in shop . Piece on door has not been fixed still .
Customer Service - 3.0/5.0 -
Stuff was not explained correctly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service. Explained everything well. Received car back sooner then expected.
Customer Service - 5.0/5.0 -
Very good customer service. Explained everything well. Received car back sooner then expected.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Job got done in timely fashion
Customer Service - 5.0/5.0 -
Was very helpful and knowledgeable
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Not completely repaired
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was satisfied with the time frame And very satisfied with the repairs Plus help getting my vehicle home Thank you much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did excellent job.Would recommend to everyone.
Customer Service - 5.0/5.0 -
Keep me up to date.
Returned Clean
My Experience - 5.0/5.0 -
Lauren kept us up to date on every detail of our repair. The vehicle looked great. We were so pleased with the work and the entire staff at Five Star collision center.
My Experience - 0.0/5.0 -
8 day job turned into 5 weeks. Truck had no mechanical problems when I drove it to you. When I picked it up it has the check engine light on and no AC. I feel no one in your shop knows what they are doing. This is definitely the worst service I have ever had in my 61 years on this earth. You should call yourself no star. Thank you for giving me the opportunity to give you feedback.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Worst customer care I have experienced
Customer Service - 0.5/5.0 -
Worst customer service I have ever experienced
My Experience - 5.0/5.0 -
The process was transparent and timely. Lauren was amazing at thoroughly going through everything with me and communicating. Thanks to her, the process was seamless.