Five Star Collision Center - Florence
In operation 13 years.
Five Star Collision Centers proudly offer a wide variety of collision repair services to get you back on the road safely and quickly. We provide outstanding customer service and use current certified technologies to deliver the highest standard of collision repair. Being involved in an accident is typically an unpleasant experience, but with our help, getting your car repaired and back on the road doesn’t have to be. Our estimators and office staff are skilled and caring. They are here to help guide you through the process. Five Star Collision Centers work with all insurance companies and have direct relationships with most of the major carriers. We work on your behalf to ensure proper and timely repair. We can assist with rental car arrangements as well. Our staff will fully explain the entire process, schedule your repairs and follow up during the repairs to ensure a seamless experience.
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Satisfied
My Experience - 5.0/5.0 -
Great service and quality work. Lauren Brown is a star professional (5 star, truly).
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lauren Brown is highly professional and very good at her job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The ladies at the front the best
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the moment I opened the door to Five Star and was greeted by Lauren (who was proactively working on arranging my rental car), by name, the bar was set exceptionally high. Five Star Collision did not ever fall below that initial high standard! The manager, Bryan Haney, came out of his office to meet me and shook my hand. I have never had this level of customer focus and service in any of my 58 years. Because of the Memorial Day weekend, no rental cars were available. Bryan made it possible, working with Theresa Cooke at Five Star Nissan, to rent one of their vehicles (2018 Nissan Altima). I was flabbergasted!! Beyond words!! You see my accident occurred 5.5 hours into a 11.5 hour trip from FL-MD to see my daughter and son in-law. And to watch my grand puppies as they went off on a cruise. So while my car was in bad shape, Five Star Collision took all the travel and repair worries away from my mind. Their communication process and multi-format approach (status updates via text and twice weekly phone calls) left me fully confident in where my car was in the repair process as well as having an avenue to ask questions. I am a type âAâ, and I did not wonder or worry about my car-AT ALL!! It was in the best possible hands. I picked up my car today and it is as if time was turned back. There is nothing to note, show, remark or discern that anything happened. It was that perfect. Bryan even made sure the car was cleaned and all fluids where they needed to be. Five Star Collision is the premium business model which while profit designed, is driven to excellence by treating their customers as family and communicating every step of the way. I hope I never have an accident again. But if I do, I hope it is innFlorence, SC so I can be taken care of by Bryan, Mark, Lauren and Crystal (sp?). They will be getting a Christmas card from me!
Likely to Recommend - 5.0/5.0 -
Iâve already provided feedback to USAA about the top notch workmanship, customer service, and communications of Five Star Collision. Iâve told family and friends via Facebook, phone calls and Twitter. I never want another accident, but should that happen, I hope it does in Florence, SC so I can have my car loved as it was by them!!
Repair Quality - 5.0/5.0 -
The quality and workmanship was so perfect as to make it look like time was reversed and nothing ever happened!! Awesome! Outstanding! The Best!
Customer Service - 5.0/5.0 -
I need a 20 rating on this satisfaction level. I was addressed by name as I entered the shop by Lauren Brown. The manager, Bryan Haney, came out of his office to meet me. Exceptional communication processes both text updates and twice-weekly phone calls. Lauren was already working to arrange my rental car, BEFORE, I even arrived! Unbelievable pro-active customer centric approach. When the rental car companies could not provide, Bryan set me up with a rental from Five-Star Nissan working with Theresa Cooke! Incredible-again
My Experience - 5.0/5.0 -
Well done thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Good
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The staff was very accommodating. The bmw looks fantastic. Thank you.