Fletch's Inc
805 Charlevoix,
Petoskey,
MI
49770
USA
Fletch's is a full service collision and mechanical facility servicing all makes and models.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the collision center for exceptional service quality, with repairs described as excellent, professional, and often exceeding expectations. The staff receives high marks for being knowledgeable, friendly, and accommodating throughout the repair process. Communication is frequently highlighted as a strength, with customers appreciating being kept informed and updated on repair progress. Timeliness is generally strong, with many repairs completed on schedule or even ahead of time. Customers value the availability of loaner vehicles and the thorough cleaning service provided. The quality of workmanship is consistently described as top-notch, with vehicles often looking better than before the incident. Some customers noted areas for improvement including more proactive communication updates and occasional delays due to parts availability.
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Service Quality
"The repairs were excellent, the time was as expected. The only complaint is the loaner car, which was ..."
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"Fast and perfect repair. Would highly recommend."
"I am very impressed with the quality and effort put into the repair of my Audi!"
"Looks brand new!"
"Very professional and the work was excellent."
"Got it done a day earlier the quoted."
"2 days before anticipated completion date."
"Vehicle was ready slightly before I expected."
"Was happy to have the car back so quickly."
"Two weeks late. Was having collision service and detail. Dont recall which departments were late but ..."
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"Communication was excellent!"
"Only suggestion for improvement would be to have a process to update the Customer on a regular basis of Repair ..."
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"They were the best shop Ive ever dealt with both in communication and finished product!"
"generally responsive and helpful, specified point of contact with backup would be nice"
Christie
(Audi owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, professional, quick and efficient. The car looks perfect.
Customer Service - 5.0/5.0 -
Excellent customer service. I’d highly recommend it.
Returned Clean
Laura
(GMC owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Lucy
(Chevrolet owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
John
(GMC owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service and great staff!
Customer Service - 5.0/5.0
Jeanne
(Buick owner)
reviewed 7/16/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I feel I got the best high end service from a full explanation of the work to be done to delivery of loaner and picking up my car.
Customer Service - 5.0/5.0 -
Jon was accurate with time frame of work to be done, gave me options of repair dates, working with my schedule and generally easy to work and answers questions or concerns!
Raymond
(Chevrolet owner)
reviewed 7/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Jim
(GMC owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Beautiful work. Paint matched perfectly
Customer Service - 5.0/5.0 -
Very attentive and professional!
Returned Clean
Hayley
(Ford owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Roscelia
(Chevrolet owner)
reviewed 6/18/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
All persons I dealt with were very helpful.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dean
(GMC owner)
reviewed 6/15/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fast repair done perfectly
Customer Service - 5.0/5.0 -
Clean loaner car with full tank of gas
Returned Clean
Ken
(Lincoln owner)
reviewed 6/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very consistent quality every time we’ve been in!
Customer Service - 5.0/5.0
Returned Clean
Brownwyn
(Buick owner)
reviewed 6/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Terry
(Subaru owner)
reviewed 6/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Work was completed on schedule and satisfactorily. Jon was a pleasure to work with.
Customer Service - 5.0/5.0
Paul
(Jeep owner)
reviewed 6/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jeff
(Chevrolet owner)
reviewed 6/1/26
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
Incredible service! Quick turnaround and they went above and beyond to return our truck in perfect condition!!
Customer Service - 5.0/5.0 -
Fast and thorough!!
Returned Clean
Adam
(Toyota owner)
reviewed 5/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Michael
(Mercedes-Benz owner)
reviewed 5/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Neil
(Subaru owner)
reviewed 5/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Colleen
(Kia owner)
reviewed 5/14/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car repair was completed in 2 days, much quicker than originally expected. Very happy with quickness of repair and quality work.