Lake Area Collision

4.9 (406reviews)
97%
P.O. BOX 220,  Walloon Lake,  MI  49796
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Shop AssistantSparkles

In operation 41 years.

Lake Area Collision is a Certified ICAR Gold collision r

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (406)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with vehicles frequently described as looking brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a key strength, with proactive text and call updates keeping customers informed throughout the repair process. Many customers highlight that repairs were completed ahead of schedule, and the complimentary interior and exterior detailing is frequently mentioned as a delightful bonus. A small number of customers noted delays and wished for clearer explanations when timelines shifted, as shared directly in their feedback.
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"... absolutely beautiful. Its rare to find a business that combines excellent workmanship with outstanding customer service, but Lake Area Collision does exactly that. I highly ..." Read more
"... Kept me updated daily by text on status of repair. My vehicle looked like a new car when completed. Lake Area Collision is a top notch business and I ..." Read more
"Very courteous employees. Repairs were completed on time, even taking care of issues they didnt need to, detailing the inside and out before pickup!"
"You guys do such amazing work!! You guys go above and beyond and then some for ALL of your customers.. I highly recommend you to everyone. I will not ..." Read more
"... vehicle cleaned and secured while awaiting parts. The final painting and body is outstanding. My only concern is the rear replacement door pins ..." Read more
"... called , the texts to keep me updated , and then finishing up a week ahead of your schedule was icing on the cake!!! We thank you!!!" Read more
"This service was exceptional. I truly appreciate all you have done and how timely you did it."
"Excellent experience trust lake area with our vehicle always done a fantastic and on time job"
"It was done 5 days earlier than promised"
"My car was gone for an entire month. That is too long."
"... updates by text or phone, and I chose text messages. The updates were detailed, timely, and kept me informed throughout the entire repair process. Whenever I ..." Read more
"... process. The Staff were professional and helpful! Kept me updated daily by text on status of repair. My vehicle looked like a new car when completed. ..." Read more
"... always thorough and meticulous in their repair work. Communication is regular and easy to understand." Read more
"I was very impressed with the level of communication and professionalism of the entire team. It looks as if the damage from ..." Read more
"Work done is flawless but could use some work on informing about progress. Otherwise great service"

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Returned Clean

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Returned Clean

My Experience

I couldn’t ask for better service. Every one was so accommodating and very friendly. I would highly recommend Lake Area Collision.

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Absolutely

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Customer Service

Returned Clean

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My Experience

This service was exceptional. I truly appreciate all you have done and how timely you did it.

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Repair Quality

I only have one issue.Everything else was excellent. The adjustment on my steering column is no longer movable, and i'm wondering if it's something you could take a look at again

Customer Service

Returned Clean

My Experience

I can’t believe how amazing you are! Your work is beyond excellent and I will recommend you whenever I can! Thank you so much!!

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Repair Quality

Very courteous employees. Repairs were completed on time, even taking care of issues they didn’t need to, detailing the inside and out before pickup!

Customer Service

Returned Clean

My Experience

This was my first ever insurance claim, and you all made it very easy and stress-free. The work is beautiful.

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My Experience

Lake Area Collision did a wonderful job repairing my vehicle and communicating with updates as the work progressed. Their team does excellent work.

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Returned Clean

My Experience

We were pleased that work was completed ahead of the projected completion date. Having a rental arranged for us was a big plus. Lexi keeping us informed of the repair progress was much appreciated. All contacts with front office were great!

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Repair Quality

Very impressed with communication about progress with our repairs & condition of vehicle when it was finished.

Customer Service

Returned Clean

My Experience

Everything looks amazing and you did the repairs in a timely fashion thank you

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Repair Quality

Very quick and look amazing thank you

Customer Service

Awesome

Returned Clean

My Experience

Outstanding work, friendly staff, frequent proactive updates make it a great experience!

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Already do

Repair Quality

Great workmanship, friendly attentive staff

Customer Service

Friendly and did a great job keeping me updated on progress

Returned Clean

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Customer Service

Returned Clean

My Experience

I went in for what I thought was a relatively small repair a front bumper, and grill and a few cosmetic pieces over the wheel wells to hide rust. But what I didn’t know is that they were going to polish the outside of my truck to the point where it actually looked better than the first day I got it what a job they did! I’ve had many repairs over the years at Lake area collision. It’s always been a good experience. But this time absolutely exceeded everything and I’m ecstatic over the results.

My Experience

it was a comfort to know Shane and his team of restoration experts would ensure that all components of my car that been damaged would be restored to the level of perfection it was when brand new. Lexie and Keri were responsive to all my questions and kept me advised when the work would be complete. Yours service was definitely personalized to meet the expectations of the owner and the overall service clearly met and exceeded my expectations. It was fortunate my insurance company selected your company to restore my car back to its original perfection!

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My Experience

Very good service there was some challenges but extremely happy with the team and there efforts

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They constantly kept me updated

My Experience

I had an outstanding experience with Lake Area Collision from start to finish. Their customer service was exceptional, and every staff member I interacted with was incredibly kind, professional, and helpful. One thing that really stood out was their communication. They gave me the option to receive updates by text or phone, and I chose text messages. The updates were detailed, timely, and kept me informed throughout the entire repair process. Whenever I had a question, I could call, and someone was always happy to help right away. They went above and beyond when an additional part had to be ordered and my Volvo wasn’t quite ready. They helped arrange a loaner vehicle, which made the unexpected delay so much easier. When I picked up my car, I was amazed. Not only was the repair flawless, but they had also completely detailed the inside and outside of my vehicle. It looked absolutely beautiful. It’s rare to find a business that combines excellent workmanship with outstanding customer service, but Lake Area Collision does exactly that. I highly recommend them to anyone needing collision repairs. Thank you to the entire team for making what could have been a stressful experience so easy and positive!

Likely to Recommend

Repair Quality

I couldn’t be more impressed with my experience working with both Farm Bureau Insurance and Lake Area Collision. They made what could have been a stressful situation completely seamless. Farm Bureau was absolutely outstanding throughout the entire claims process. They were responsive, knowledgeable, and always available to answer my questions. I truly felt like they cared about making sure everything was handled correctly and efficiently. What impressed me most was the communication between Farm Bureau and Lake Area Collision. They worked together so well, keeping everything organized and making the entire repair process effortless on my end. It was clear they were working as a team, and I never had to worry about tracking down information or coordinating between the two. Lake Area Collision did beautiful work on my Volvo, kept me updated every step of the way, and even arranged a loaner vehicle when an additional part needed to be ordered. When I picked up my car, it had been detailed inside and out—it looked brand new! It’s rare to find two companies that communicate so well and genuinely put their customers first. Thank you to everyone at Farm Bureau Insurance and Lake Area Collision for your professionalism, outstanding customer service, and commitment to making this such a positive experience. I highly recommend both!

Customer Service

My Experience

Looks as good as new. Finished on time. Great staff. Friendly and knowledgeable.

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My Experience

Everything was so professional. The front desk was so wonderful, so gracious. The work was done before they said it would be. The car was washed, vacuumed, it was so nice. Fabulous job!

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Customer Service

Returned Clean