Fletch's Inc

4.8 (402reviews)
95%
805 Charlevoix,  Petoskey,  MI  49770

Fletch's is a full service collision and mechanical facility servicing all makes and models.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (402)

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Happy 😃 with repairs

Repair Quality

Job looks great

Customer Service

John was very helpful

Returned Clean

Likely to Recommend

Repair Quality

Great work! Thanks again!

Customer Service

Likely to Recommend

Repair Quality

The body work looked great but now cannot lock vehicle from front passenger door and the interior lights do not come on when the door is opened. Message left with for Melissa await call back

Customer Service

Likely to Recommend

Repair Quality

Great job, truly impressive work

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I doubt that you would have returned a vehicle to one of your high-end Audi clients in the condition I received my Avenir.

Repair Quality

The repair itself was fine. However, I have observed that when finishing the rubout on the paint, there was compound left everywhere. I still have compound in the seams that I need to clean out; inside the remote mirrors, in the door jambs, etc. On the hood and front fender, something has stained the paint; it was not there when I brought the car for service. I would hope someone at Fletch's will tell me how to remove this mark or stain from the car.

Customer Service

John stayed in touch, was always courteous and helpful. Couldn't be better.

Likely to Recommend

Fletches did a good job on my repairs.

Repair Quality

The process was easy. Scheduling was easy. John did a great job.

Customer Service

The staff was easy to work with.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I am very thankful for the staff, specifically John, that helped me during my car repair. It was in the shop for a week and John found a loaner car for me and delivered it to the hospital where I work as a nurse. Everyone definitely went the extra mile and I am very grateful! Thanks so much!

Likely to Recommend

Repair Quality

Repair work on car body was good but somehow my windshield was broken when I came to pick it up. Shop took no responsibility for the damage even though it was not damaged when I dropped it off.

Customer Service

Easy drop off but no responsibility for damaged windshield and the car wouldn’t start so somehow the battery was run down.

Likely to Recommend

Repair Quality

All good

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Excellent service and repair!

Customer Service

My Experience

Scheduling in this day and age is difficult. Parts dependent, short staffed, etc. Fletchs was honest and on time. Completed repair meets expectations.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Did a very nice job. Excellent fit and finish.

Customer Service

Likely to Recommend

Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Fletch's did a wonderful job. GM not so much. It took a very long time to find a door. GM needs to do better.

Customer Service

Excellent