Fletch's Inc

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I've always been pleased with the service I've received at Fletch's

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.5/5.0 -

Repairs were excellent and top notch quality. Some of the customer service was very poor including the fact that I feel as if the service department was attempting to upsell me on unnecessary updates.

Customer Service - 2.0/5.0 -

The service department told me I needed a new battery and $500 worth of updates. They did not even try to test the vehicle with a new battery to rule out the “updates” as stemming from low voltage. Very disappointing and I even asked what would happen if I had paid the $500 for the updates and found out they were unnecessary. Would I get a refund? They were unable to provide a clear answer yes or no.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did fantastic job on fender. Took time to knock out some smaller dings from ice storm I hadn't even noticed. Looked best ive seen since purchasing car.

Customer Service - 5.0/5.0 -

Good communication on all aspects from the loaner car provided to repair and time our vehicle needed to be with you. Also, to begin with really, we had a medical emergency day before our car was originally to have fender dent fixed and had to cancel appointment. That was back in late July I believe. Because it didnt really impact driving of vehicle we didnt follow up to make appointment. But your folks did. And that call was what got the work going several months later. I had meant to call but kept putting it off. So I appreciate the call to get ball rolling so to speak.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

The fletches team does a great job.

Repair Quality - 5.0/5.0 -

You Guys do great work. The employees are very easy to talk to and they kept me updated threw the whole process it was very professional.

Customer Service - 5.0/5.0 -

I worked with nick and he kept me updated and in the loop on everything that was going on

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

Great repair - very satisfied

Repair Quality - 5.0/5.0 -

Very pleased with our fender/bumper repair

Customer Service - 4.5/5.0 -

Very good overall experience

My Experience - 5.0/5.0 -

Great job! John was easy to work with and super prompt.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

The body shop did a 10 on repairs, and service, but I am having an issue with the car lurching or the car moderating forward ( jumping ) when I am advancing from a stoped position like a stop sign. I have taken the car to your service dept, your mechanic drove the car and said he also felt something off but when he connected the car to your computerized diagnostic system, there were no codes that came up. That is not a satisfactory result. There is a problem and it needs to be corrected. I do know that there is a recall on the Denali with the transmission having the same issue. I have numerous friends who have also commented that they have cars that are experiencing the same problems, and they are new vehicles like mine. This needs to be taken care of while the car is under warranty. saying they can’t find anything on the computer is not satisfactory.

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0 -

good experience overall, Nick and Jon both very helpful throughout. Commentary is just trying to find areas for minor continued improvements but can’t complain

Repair Quality - 4.5/5.0 -

repair as expected, messaging system would have helped a little vs phone calls to stay updated on status.

Customer Service - 4.5/5.0 -

generally responsive and helpful, specified point of contact with backup would be nice

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Very happy. Jon was very easy to work with and very accommodating.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Only suggestion for improvement would be to have a process to update the Customer on a regular basis of “ Repair Status” … even if no new status. A vehicle is a major item to be without so it helps the customer to plan alternatives Regarding workmanship of repairs …. Everything seems to be completed in an exceptional manner.

Customer Service - 5.0/5.0 -

See previous input

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service, my car looks like brand new! Thank you so much for great body work!

Customer Service - 5.0/5.0 -

Excellent!

Likely to Recommend - 5.0/5.0 -

We like Fletches in Petoskey, Michigan!

Repair Quality - 5.0/5.0 -

Thank you Fletches , service and sales since my Julie is still out of state tending to her mom for and extended period of time. We both sincerely appreciate the efforts John provided to during this time . Best regards, Craig Miller

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean