Flower City Collision
In operation 9 years.
Flower City Collision is a family & veteran owned body shop in Henrietta NY that specializes in the accident repair. Flower City Collision believes a family oriented culture is key to providing its customers with the quality and service that you deserve. Our goal is be Rochester's premier choice auto body destination and to be the most respected collision repair shop in the industry.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Really appreciated how friendly and professional Brandon was, he was upfront about repairs that still needed to be completed. Would come back to FCC again, but hopefully won't have to!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Asked for several small touch ups in two different areas. Appreciate the team taking the time to improve these blemishes.
Customer Service - 5.0/5.0 -
One comment - Am not sure what the additional charges above the original Amica quote were due to.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was so impressed with communication and the care that was taken to detail and repair the car
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
We are extremely disappointed with the quality of the repairs and customer service we received from Flower City Collision on our 2023 Tesla Model Y. This was the second time the vehicle was repaired by this shop. The first repair followed a front-end collision with a deer that damaged the hood, fenders, and much of the front of the vehicle. During that repair, the front license-plate holder was lost. We were told a replacement would be ordered and installed, but that has never been done. More recently, the Tesla was rear-ended and sustained damage to the rear liftgate and surrounding areas. The vehicle remained at Flower City Collision for several weeks. Throughout the repair process, we received little to no communication about what was being repaired or the status of the vehicle. Flower City also informed our insurance company that we wanted the vehicle declared a total loss. Although we had expressed serious concerns about repairing the vehicle again and had considered getting rid of it, we were uncomfortable with how this was communicated. When we picked up the Tesla, the repairs were not satisfactory. The fenders and body lines did not line up correctly, and the rear liftgate sat noticeably too high. When I pointed this out, I was told that only Tesla parts had been used and that the alignment could not be improved because shoulder bolts limited the positioning. Flower City Collision advertises a lifetime warranty on its repairs, but that warranty provides little reassurance when the work is not completed correctly in the first place. This experience reinforced the concerns we already had about returning to this shop for the second repair. If we had the choice to make again, we would not use Flower City Collision.
Customer Service - 1.5/5.0 -
We are extremely disappointed with the quality of the repairs and customer service we received from Flower City Collision on our 2023 Tesla Model Y. This was the second time the vehicle was repaired by this shop. The first repair followed a front-end collision with a deer that damaged the hood, fenders, and much of the front of the vehicle. During that repair, the front license-plate holder was lost. We were told a replacement would be ordered and installed, but that has never been done. More recently, the Tesla was rear-ended and sustained damage to the rear liftgate and surrounding areas. The vehicle remained at Flower City Collision for several weeks. Throughout the repair process, we received little to no communication about what was being repaired or the status of the vehicle. Flower City also informed our insurance company that we wanted the vehicle declared a total loss. Although we had expressed serious concerns about repairing the vehicle again and had considered getting rid of it, we were uncomfortable with how this was communicated. When we picked up the Tesla, the repairs were not satisfactory. The fenders and body lines did not line up correctly, and the rear liftgate sat noticeably too high. When I pointed this out, I was told that only Tesla parts had been used and that the alignment could not be improved because shoulder bolts limited the positioning. Flower City Collision advertises a lifetime warranty on its repairs, but that warranty provides little reassurance when the work is not completed correctly in the first place. This experience reinforced the concerns we already had about returning to this shop for the second repair. If we had the choice to make again, we would not use Flower City Collision.
Likely to Recommend - 5.0/5.0 -
Highly recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication/ customer service. Picked up my car 100 miles from the shop. Expertly navigated the foolishness of incompetent insurance company and rental car company. They did an amazing job restoring the car. Drives better than it did before the crash. Highly recommended this place!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Seemed like a long time that you were working on the car but I’m glad everything was fixed and not rushed.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Seemed to take a very long time to complete the work.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Made it look like new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional patient, and kind. They did a wonderful job repairing my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle was returned to me in better than new condition!
Customer Service - 5.0/5.0 -
From the moment I walked in the door, I felt like family. Very friendly and knowledgeable staff.