Caliber - Rochester - South

4.8 (1,373reviews)
97%
40 Jay Scutti Blvd,  Rochester,  NY  14623
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,373)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, leaving vehicles looking brand new. Communication was a standout highlight, with customers appreciating frequent text and phone updates throughout the repair process. Many noted their vehicles were completed ahead of the estimated date, reflecting exceptional timeliness. The complimentary interior and exterior cleaning surprised and delighted many customers. A small number of customers noted areas for improvement, including occasional communication gaps, minor repair touch-ups needed, and delays due to parts availability, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... communication was amazing before and during the process and the damage was fixed completely and looks like it never happened. I hope I dont need a collision shop again but if ..." Read more
"Thank you for the professional service. Every detail was streamlined perfectly from estimation to the completion of the repair. All employees were exceptionally courteous, ..." Read more
"... the repair of my vehicle. The service well done and my vehicle was in even better condition than when I dropped it off. Thank you for a great experience!" Read more
"... Caliber. From the front desk to the timely finish! Communication and customer service was fantastic! I will definitely be seeing referrals! This experience was 1000% times better than Gerber ..." Read more
"... Great communication about the car and wait times and it turned out perfect. Looks good as new." Read more
"Excellent service! Finished one week earlier than quoted time! Thank you!"
"... communication about the status about the status of my car and it was finished before the estimated time. The work was excellent and the overall detailing ..." Read more
"Actually several days before the original promised by date"
"Customer service was exceptional and got the vehicle done faster so I could still pick up my kids"
"Incredible communication all the way through. Completed ahead of schedule. Would 100% recommend!"
"This updating process you have is excellent. I always knew the status of my truck. Great part of the repair process. Thank you for your excellent communication"
"Everyone here was very professional and helpful. They kept me updated though email when I was out of the country and by phone when I was back. Would definitely recommend"
"There was consistent communication between the repair team and myself, which I very much appreciate."
"The communication was pretty bad. If I had any questions about what was being done I had to reach out myself, then instead of a call back I would get an automated ..." Read more

My Experience

My Experience

It looks just like it did before the accident. You guys did a great job! Thank you. Satisfied customer

My Experience

Likely to Recommend

Repair Quality

Im very happy with all collision team thank you all team 🙏

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sherrie provided a cvery satisfying and courteous service. Thanks to her professional approach.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’m very happy with the work. Sherrie was great- knowledgeable, courteous, professional. Communications were prompt and complete. Car got finished ahead of schedule. Highly recommend!

My Experience

Phenomenal customer service. Communication with Shelby was outstanding. Service quality is excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sherrie was extremely helpful, made the transition from initial drop off, to picking and dropping off the rental very easy and smooth.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

It was impressive throughout the process.

Repair Quality

As of now, everything seems to be in good shape. We are happy with the communication and the outcome. It seems to drive well and have not noticed any issues at this point.

Customer Service

Shelly, Sherry, and I believe Christine were in constant communication and were very helpful throughout the process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied with the repair. Shout out to Kevin for keeping me posted on the progress. You guys do excellent work. I'd highly recommend you to anyone who needs body work done on their vehicle. Thanks again

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good quick service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job and great detailing on the inside my son is so happy with his car and the work that you did

Likely to Recommend

I know where my go to place for repairs will be going forward!

Repair Quality

awesome job on the car and detailing was greatly appreciated! Looks like a new car!

Customer Service

Greeted on time with quick and efficient turnover of car and opportunity to ask questions. Also great job on updates!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

10/10 would recommend

Repair Quality

They were absolutely perfect! I wouldn’t change anything about what they did

Customer Service

Very professional & knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

The customer service I received was excellent. They attended to my concerns and reassured me that the issues would be resolved.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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