Caliber - Rochester - South

4.9 (1,429reviews)
97%
40 Jay Scutti Blvd,  Rochester,  NY  14623
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,429)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive and frequent communication, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was a standout strength, as numerous vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, and knowledgeable. Complimentary interior detailing was a pleasant surprise for many. A few customers noted areas for improvement directly from their comments, including occasional delays in receiving completion-day notifications, some minor quality touch-up needs, and isolated communication gaps requiring customers to initiate contact themselves.
AI-Generated from reviews written in the last 12 months
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"Excellent customer service and total professional care and great communication throughout the whole repair ..." Read more
"... communication was amazing before and during the process and the damage was fixed completely and looks like it never happened. I hope I dont need a collision shop again but if ..." Read more
"Thank you for the professional service. Every detail was streamlined perfectly from estimation to the completion of the repair. All employees were ..." Read more
"They are very professional, honest and friendly. They did excellent job on fixing my vehicle. I would ..." Read more
"It doesn't even look or feel like there was ever any damage to my car. Great job"
"Excellent service! Finished one week earlier than quoted time! Thank you!"
"Actually several days before the original promised by date"
"Incredible communication all the way through. Completed ahead of schedule. Would 100% recommend!"
"Repair looks great. Completed faster than I was expecting. Communication on progress was very good. Would definitely recommend ..." Read more
"There was consistent communication between the repair team and myself, which I very much appreciate."
"Excellent communication during the entire process. Work completed ahead of schedule and has the look ..." Read more
"... Caliber. From the front desk to the timely finish! Communication and customer service was fantastic! I will definitely be seeing referrals! This experience ..." Read more
"The communication was pretty bad. If I had any questions about what was being done I had to reach out myself, then instead of a call back I would get ..." Read more
"... and it would be within the insurance policy limit. I never got a call the day of when my car was ready, i had to call them. Other than that, excellent customer ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sherrie was kind, knowledgeable and helpful

Likely to Recommend

Repair Quality

Customer Service

Sherrie was knowledgeable, helpful and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I just got my car back from Caliber Collision, and I can’t say enough good things about Sherrie! She went above and beyond to help us every step of the way. She was always helpful, patient, professional, and made the entire process much easier for us. You can truly tell she cares about her customers. Sherrie is a huge asset to Caliber Collision, and we are very grateful for everything she did for us. ⭐⭐⭐⭐⭐

My Experience

The staff at Caliber Collision was so professional and kind. They had the car ready for me sooner than expected. I appreciated that. They do wonderful work. I am completely satisfied.

Likely to Recommend

This was the second time I used Caliber for repairs.

Repair Quality

The staff was friendly and professional. The repairs done on the car were perfect.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys were really welcoming and nice about the entire process.

My Experience

Shelby was very nice and informed me every step of the way about the repairs to my car. She listened when I explained the areas on my car that were cosmetic damage, not related to the accident. When I picked up my car she was happy that I was to glad to have it back.

Likely to Recommend

Repair Quality

Everyone was very nice and I was always kept updated on the repairs, frequently.

Customer Service

Everyone seemed to understand what a hassle having a damaged car was and got me through the process quickly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Status email were helpful Repair was done early.

Likely to Recommend

Repair Quality

Customer Service

Excellent service and communication

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Super fast turn around and friendly customer service!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great group to work with.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I can tell that caliber collision is a top rate shop My vehicle was done quickly and expert. I will use your service in the future if I have to. You guys did a great job.

Customer Service

Customer service was great. Also people are friendly and know what they’re talking about.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The representative Sherri was super nice and very friendly. She made sure I was keep informed during the whole repair process.

Customer Service

The representative Sherri was super nice and very friendly. She made sure I was keep informed during the whole repair process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the service I received throughout the entire repair process of having my car repaired. Kevin explained the process, answered all my concerns/questions updated me as each process was completed.

Likely to Recommend

Repair Quality

The staff were very knowledgeable and did a great job. They answered all my questions and kept me informed throughout the entire process which was completed in a timely manner. The repair was actually completed a few day earlier than expected, which I appreciated.

Customer Service

Friendly, knowledgeable and efficient

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

The Caliber Collision staff was very professional and easy to work with.

Customer Service

Caliber Collision Customer Service is the BEST!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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