Caliber - Webster

4.8 (2,043reviews)

95%

(585) 671-6500

2141 Empire Blvd, Webster, NY 14580

95%

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2141 Empire Blvd
Webster, NY 14580

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About Caliber - Webster

See Photos

2141 Empire Blvd
Webster, NY 14580

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 6 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (2,043)

Sort By:
Newest
Rating

1,799 Customers Rated

5 Stars

79.2% Complete

(1618)
4 Stars

6% Complete

(123)
3 Stars

1.4% Complete

(29)
2 Stars

0.5% Complete

(11)
1 Star

0.3% Complete

(6)
< 1 Star

0.6% Complete

(12)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop's exceptional service quality, with many highlighting the professional and courteous staff who deliver outstanding workmanship. Communication stands out as a major strength, with customers appreciating regular updates throughout the repair process via calls and texts. The team demonstrates excellent timeliness, often completing repairs ahead of schedule or meeting promised deadlines. Customers frequently mention how their vehicles look brand new after repairs and appreciate the thorough cleaning and detailing provided. The staff's helpfulness with insurance coordination and rental car arrangements adds significant value. While some customers experienced delays due to parts availability or staffing issues, the majority express high satisfaction and willingness to recommend the shop to others.

Select to learn more

Service Quality
Communication

"I am very satisfied with the services. So professional, courteous, and respectful."

"Love the Webster Caliber team. As always, superior customer service and superior body work. Would recommend without hesitation!"

"The quality of the work is excellent and the service was fantastic."

"Totally satisfied with the entire process from start to finish including the quality of the work."

"Caliber took the time to validate quality of parts received. Based on insurance involved, there ..." Read more

"Updated on a daily basis"

"I really liked the twice weekly updates."

"My entire customer experience was fantastic Clear and timely updates were provided throughout the process. Thank you"

"Great communication"

"I received calls and text updates throughout the process!"

Service Quality
Communication

Service Quality
Communication

"I am very satisfied with the services. So professional, courteous, and respectful."

"Love the Webster Caliber team. As always, superior customer service and superior body work. Would recommend without hesitation!"

"The quality of the work is excellent and the service was fantastic."

"Totally satisfied with the entire process from start to finish including the quality of the work."

"Caliber took the time to validate quality of parts received. Based on insurance involved, there ..." Read more

"Updated on a daily basis"

"I really liked the twice weekly updates."

"My entire customer experience was fantastic Clear and timely updates were provided throughout the process. Thank you"

"Great communication"

"I received calls and text updates throughout the process!"

Joseph (Buick owner) reviewed 7/30/26

I was impressed by the shop and Dan the rep. He was very concise and was able to finish the job in a timely manner. I would recommend this shop

I was treated well from my first meeting with the crew

Brianna (Subaru owner) reviewed 7/29/26

Glenn (GMC owner) reviewed 7/29/26

Very pleased with the level of communication that was provided

Very professional

Audrey (Lincoln owner) reviewed 7/27/26

Outstanding service from start to finish. Dan kept me apprised of the progress while my car was being repaired. The car looks sensational!

Dan provided the best customer service imaginable. He called to update me on progress while car was being repaired and gave me 100% confidence in the process.

Austin (Jeep owner) reviewed 7/23/26

Dan is the best !!

Brianna (Toyota owner) reviewed 7/23/26

Cooperative and handled case very professionally organized

Lisa (Nissan owner) reviewed 7/20/26

Excellent job!!!

Sandra (Volkswagen owner) reviewed 7/20/26

Kimberly (GMC owner) reviewed 7/20/26

They were extremely friendly.

Douglas R (Chevrolet owner) reviewed 7/20/26

Good communication through out the process.

Always keeping us updated

Kari (Honda owner) reviewed 7/15/26

It was very convenient. Everything was so well communicated! I was pleased with all the service. Austin was great to work with! So helpful!

Stephen (Jeep owner) reviewed 7/15/26

Excellent service!!

Kimberly Anne (Buick owner) reviewed 7/14/26

Good work deserves good reviews!

You can’t tell anything ever happened

Austin was professional, personable and let me know what was happening every step of the way!

Kenneth (Subaru owner) reviewed 7/14/26

Joseph (Chevrolet owner) reviewed 7/13/26

Christopher (GMC owner) reviewed 7/10/26

Mary (Chevrolet owner) reviewed 7/7/26

Joseph (Chevrolet owner) reviewed 7/7/26

Julie (Honda owner) reviewed 7/7/26

I will always recommend Caliber in Webster!

Dan Cordello kept me updated throughout the whole car repair and the car looks fabulous!

Dan went above and beyond making sure I was informed on the parts, repairs, and delivery date.

Mike (Ford owner) reviewed 7/6/26

It was easier dealing with the local dealer than the out of town services. Didn’t expect cash for the deductible which was a inconvenience for me since it is American currency and that’s what I wanted to pay with

Great communication,

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Caliber - Webster

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Webster

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (2,043)

1,799 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 4.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 2.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 1.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean