Scott's Auto Fixit

5.0 (728reviews)
97%
780 Ridge Road,  Webster,  NY  14580

In operation 20 years.

Scott's Auto Fixit has been serving the Webster and surrounding areas with collision repairs since 2006. We are a family run business, a team of professionals, ready to walk you through the entire collision repair process. We keep you updated with real time status updates on your vehicle's repair, by phone call, email, or text, your choice. Their is never a question on when your vehicle will be done. Our technicians are highly trained and certified to get your vehicle repaired right the first time. We are continuously following all the latest OEM (Original Equipment Manufacturer) repair procedures and guidelines, and are able to do so with the help of our state-of-the-art equipment, and Automotive Training. Getting into an accident should be the only hassle you come across, let us finish the rest. We can handle your insurance claim from start to finish. Give us a call/text 585-671-1330, or send us an email [email protected], today! We are here and happy to help you.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (728)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding communication, keeping them informed at every stage of the repair process through texts, emails, and updates. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is another strong point, with several customers noting their vehicles were completed ahead of schedule. Customers also appreciated the unexpected bonus of interior and exterior detailing. The team's assistance in coordinating with insurance companies and rental car arrangements was widely commended. A few customers noted areas for improvement, including receiving cost estimates earlier in the process and occasional follow-up visits for minor issues, as mentioned directly in their feedback.
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"Best automotive repair experience ever. Incredible communication, amazing quality, quick service. Cant say enough about how happy I was bringing my ..." Read more
"... professionalism was phenomenal. The communication was amazing. The job done on my car was exceptional. The added touches of detailing the inside as well ..." Read more
"Excellent communication and top quality work. The entire team was a pleasure to deal with and went ..." Read more
"Scotts Auto Fixit did a great job! My car looks brand new. Communication throughout the process was superb. Thank you for working with the insurance company ..." Read more
"Best place around. Super communication. Vehicle looks brand new. They even detailed the inside of my vehicle. Highly recommend!!!"
"Fastest delivery time I was offered from any shop that I got estimates from"
"The work looks great! Done on time! Excellant communications along the way!"
"Consistent, quality communication. Fair pricing and time for repairs. I will definitely recommend Scotts to my friends ..." Read more
"The car was actually done early than anticipated"
"Ready when promised. Delivered clean inside and out."
"Daily texts updates on where they were at on the process"
"Not only did Scotts Auto Fixit do a great job, but they sent updates on the status of the repairs frequently. I was shocked to get into my car and have it completely ..." Read more
"... loved being informed of the progress of my repair. Getting a quick text was the best way to inform me as to the status of the repair" Read more
"Unfortunately, they were attempting to call my husbands phone with updates, but had the incorrect phone number."

My Experience

The work was outstanding. The service and detail on everything was amazing Great experience for from start to finish. Thank Tou Jim

Likely to Recommend

Repair Quality

Everything from start to finish was great.

Customer Service

Returned Clean

My Experience

The work looks great! Done on time! Excellant communications along the way!

Likely to Recommend

Repair Quality

Caylee informed me every step of the way. She made sure I was up to date with how things were going and of any changes that happened along the way. My car look as if nothing happened to it! They did amazing and it did not take them long to do so. I highly recommend!

Customer Service

Amazing customer service. Answered all my questions I had and ensured me my car was in good hands.

Likely to Recommend

Repair Quality

Very professional service and skill level!! Wouldn’t go to anyone else for collision work

Customer Service

Returned Clean

My Experience

Service was outstanding and made me feel good about my choice thanks again ☺️

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Caylee was absolutely phenomenal. I do not have rental insurance so she orchestrated my timeline perfectly to help me navigate my transportation needs. Also, the repairs were perfect and the tremendous cleaning job they did on my car both inside and outside was a welcome surprise and very much appreciated! Can’t say enough amazing things about my entire experience at Scott’s! Thank you, Caylee and Team!

My Experience

Everything looks great. The communication through the entire process was fantastic.

My Experience

Caylee and her team are the very best.

Likely to Recommend

The best team and owner anywhere

Repair Quality

The best customer service anywhere.

Customer Service

Likely to Recommend

Repair Quality

Great job. Car looks like new aga. You went out of your way to address a concern I had that had nothing to with my claim. Thanks .

Customer Service

Returned Clean

My Experience

As always you guys take good car of me and my vehicles. Always much appreciated! Thank you again

Likely to Recommend

Repair Quality

Always satisfied with the work that Caylee and her team provide.

Customer Service

Returned Clean

My Experience

Amazing work as always !! Would trust any of my vehicles there !!! Such great customer service as well!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

They always do a great job at a fair price, thanks Scott’s!

My Experience

My Experience

Great job as usual. Thanks for the fantastic work.

My Experience

They always do a meticulous job. They are fair and the manager is great. I highly recommend

Likely to Recommend

Already done

Repair Quality

Excellent work, fair rates. Sending a friend for a second opinion for a fender bender she had. Karen Brownell is sending the person she hit. Literally just bumped her car but another shop gave her a 700 estimate. I told her you would be honest and fair. You'll always have my business

Customer Service

Returned Clean

My Experience

You have exceeded our expectations, communication, coordination with the insurance company, Enterprise Car Rental was excellent and the car repair was excellent too! We greatly appreciate your customer service. Sincerely, Deborah

Likely to Recommend

I would highly recommend Scott’s Auto Fix It.

Repair Quality

Exceeded our expectations!

Customer Service

A+++, coordination between insurance and car rental was excellent!

Returned Clean

My Experience

Very professional and honest!

Likely to Recommend

Repair Quality

Honest and reliable

Customer Service

Well done

Returned Clean

Likely to Recommend

Repair Quality

I had a very positive experience. Great communication and timely

Customer Service

The staff was professional and courteous

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean