Caliber - Macedon

4.9 (961reviews)
98%
1615 Macedon Pkwy,  Macedon,  NY  14502
See Photos
Instant Estimate
Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (961)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, frequent and proactive communication, and repairs completed ahead of schedule. Many highlight the seamless, stress-free experience, with staff going above and beyond to keep customers informed at every stage. Repair quality is frequently described as flawless, with vehicles returned cleaner than expected. A few customers noted minor issues such as delays, paint imperfections, or items needing adjustment upon pickup, reflecting areas where customers felt expectations were not fully met.
AI-Generated from reviews written in the last 12 months
Select to learn more
"Outstanding service from ALL the employees. My car looks brand new! Thank you- I'm in love with again!"
"... working with caliber collision within 6 months and they are phenomenal. From start to finish their entire team has incredible communication and follow up. They ..." Read more
"Team did an excellent job. Finished everything quick and then some! Vehicle looks good as new. Team members kept me updated ..." Read more
"... happier with my experience. They go above and beyond, the customer service is exceptional." Read more
"A level of service that is far above other collision repair shops. I would not go anywhere else."
"We received it earlier"
"Ready way before the anticipated date!"
"The work was quick and my SUV looks amazing"
"... task instead of going off topic unless I wanted to. The body work was magnificent and complete 4 days prior to anticipated date. Communications via text on a regular basis. No surprises ..." Read more
"Took a little longer than I expected, but better to take time and be carefully done."
"We were very happy to receive multiple progress updates"
"... Collision of Macedon for any auto body repairs. Their communication, service, and quality of work truly stand out." Read more
"The texting directly to me twice weekly was wonderful. The old days of me having to call is good to see ..." Read more
"... with Caliber collision within 3 days of my accident, they kept me informed throughout the process. I was actually able to pick up my vehicle earlier ..." Read more
"Several updates all week. Never had to call to ask anything."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great work. Can’t tell the car was a damaged to begin with at all. Beat the estimated timeline as well. Thanks yall!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The folks at Caliber have always been so kind and professional. Even after the job when something went wrong, they went above and beyond to help me out and I’m very appreciative.

Customer Service

Everyone at the shop was super helpful and kind.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Hopefully they don't get into an accident and need to go there but if they do I would recommend Caliber Collisions

Repair Quality

Customer Service

Great communication and helpful throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work! Made my truck look new again. THANK YOU

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

They did a good repair, local crew is excellent, but the company policies slowed repairs down

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Catherine kept us informed all the time

Customer Service

Catherine was great

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My taillight wasn’t fully connected at first and only when I took it back it was then fixed, as well there is a visible paint drip on the quarter they repaired.

Likely to Recommend

Repair Quality

My twilight was disconnected and there is visible pain drop on the panel they painted

Customer Service

Very polite people however the sales did try to coach me into giving her a 10/10 even if I don’t feel as though the job was a 10/10

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Cathy was extremely helpful in this process and kept me right up to date by texts.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire repair experience was excellent, a ten out of ten! The staff at Caliber Collision are top notch in every way. They kept me informed as to the status of the repairs with periodic messages and were always willing and able to answer any questions I had. I hope I won’t need any future repairs, but if I do I won’t hesitate to run to Caliber. My truck looks as good as new.

Likely to Recommend

Caliber Collision has my full endorsement.

Repair Quality

All repairs were perfect. My truck looks as good as new. Caliber's attention to detail was excellent.

Customer Service

Customer service was top notch.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a pleasure working with your team of kind and competent employees. I consider the them my new best friends. Alayna DiSanto

Likely to Recommend

Repair Quality

I was so pleased with the kindness and the excellent service received from the Macedon, NY Caliber team.

Customer Service

kathy and her team made sure that I was continually updated on the progress of the repairs done on my car.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great experience

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 961

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Macedon  |  14502