Caliber - Macedon

4.9 (910reviews)
99%
1615 Macedon Pkwy,  Macedon,  NY  14502

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (910)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with particular emphasis on excellent communication throughout the repair process. Many highlight receiving regular text updates and being kept informed at every step. The timeliness of repairs frequently exceeds expectations, with numerous customers reporting completion ahead of schedule. Quality of workmanship is consistently described as outstanding, with vehicles looking like new or better than before. Professional and friendly staff create a welcoming environment, making stressful situations more manageable. The cleanliness of returned vehicles often surprises customers positively, with many noting their cars were cleaner than when dropped off.
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"excellent work"
"Everyone at caliber collision in macedon was extremely communicative and helpful and the repairs were wonderful. Really did a great job! Is very much ..." Read more
"The repairs to my car were so well done, it almost looked better than the day I bought it! The communication ..." Read more
"Very helpful getting my truck fixed and good communication the whole way with plenty of updates"
"Excellent job on all areas of repair"
"Surprised at how accurate in determining when it would be done"
"We received it earlier"
"It was ready when promised, a day early in fact."
"Thank you for getting everything finished quicker than expected."
"It was ready almost a week early."
"Excellent communication and very convenient."
"... phenomenal. From start to finish their entire team has incredible communication and follow up. They work very fast and do an excellent job with ..." Read more
"Loved the text msg updates"
"I appreciated getting periodic text updates."
"I had a great experience from start to finish. Amazing communication throughout the whole process."

My Experience

They did a fantastic job and the repairs were made much faster than I thought they would be. Thank you for a job well done.

My Experience

Workers were very nice and polite. They genuinely cared if I was happy and the job was done right.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Prompt. Professional. Polite. I am not sure how the experience could’ve been better, (unless, of course, it was free). I will absolutely recommend Caliber Collision to everyone in need of your service. From the spotless facility to the courteous and helpful staff, everything was excellent.

Likely to Recommend

Repair Quality

Prompt. Professional. Polite. Perfect.

Customer Service

Cathy was unfailingly helpful and courteous.

My Experience

Absolutely awesome experience. Everything went seamless and communication was abundant. Very obvious that customer service was the highest priority. Thank you

Likely to Recommend

Repair Quality

Seamless experience

Customer Service

Staff was extraordinary in putting customer first and communication

Returned Clean

My Experience

They were very quick with the repairs and always keeping me updated on the status of the repairs

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Repair Quality

Customer Service

My Experience

Cathy was great to work with. She was always very helpful when I had questions.

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Repair Quality

Customer Service

Sean was OUTSTANDING. He did everything he could to ensure our experience was perfect and it was! He was genuine with his care.

Returned Clean

My Experience

My Experience

They did a great job and got my truck back to me very quickly

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Repair Quality

Customer Service

My Experience

My entire experience was exceptional. The staff/operation was extremely efficient, professional, understanding, and conscious of my time. I can’t thank you all enough!

Likely to Recommend

I would absolutely recommend this caliber collision location to all my friends and family. I had a wonderful and stress free experience.

Repair Quality

Customer Service

Customer service was above and beyond.

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

I appreciate Cathy’s help with this experience, I have never had to bring my car in for collision repair before and I was quite stressed about everything. Cathy was kind and reassuring through this whole process and made it much easier than I expected. Thank you!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Shawn and the team were extremely helpful and went above and beyond for me. I had a perfect experience and would trust them again with my truck anytime.

Likely to Recommend

Repair Quality

Customer Service

Shawn is the best!

Returned Clean

My Experience

I primarily worked with Cathy. She was attentive and stated clearly, what was going to happen with the vehicle during the repair process. It relieved some of the typical stress of having a vehicle worked on. She was excellent to work with.

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Always friendly and knowledgeable

My Experience

The clean car and prompt done

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Repair Quality

Customer Service

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Definitely would recommend to a friend or family member actually our second time there for both of our cars getting hit by a deer this past year

Repair Quality

Amazing job from start to finish

Customer Service

Outstanding

Returned Clean

My Experience

Service was great and very responsive to questions/updates.

Likely to Recommend

Repair Quality

Catherine was very responsive and helpful with the whole process.

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service