Gerber Collision & Glass - Victor

4.9 (2,060reviews)
98%
2 Railroad Ave,  Victor,  NY  14564

In operation 85 years, 5 years at this location.

Gerber Collision & Glass - Victor offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,060)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication was a standout strength, with customers appreciating regular updates via calls and texts throughout the repair process. Timeliness was well-received, with many repairs completed ahead of schedule. Customers also highlighted the seamless coordination with insurance companies and rental car services. A few customers noted delays due to parts availability or paint matching concerns, as mentioned in their feedback, but these were generally handled with proactive communication. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
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"... procedures as well as rental car arrangements, the my vehicle looking like it came off the showroom floor. I highly recommend Gerber Collision." Read more
"... keeping me informed throughout the entire process. The quality of the work exceeded my expectations, and I was especially impressed with how efficiently ..." Read more
"... team at this collision shop went above and beyond—great communication, fast turnaround, and flawless work that made my car look brand new again. They made ..." Read more
"The body work was well done but the paint job has some areas with noticeable orange peel. The color ..." Read more
"There were delays in getting an undamaged hood that was beyond Gerbers control. But they provided constant updates ..." Read more
"My car was finished ahead of time and it looks brand new again!"
"Due to Infiniti back order of part"
"... than a 10. The communication was really outstanding. Regular updates by friendly, courteous people. Outstanding." Read more
"Excellent service, quality workmanship and the best communication with service updates, I have ever experienced!"
"... an amazing job. Car looks brand new and they had excellent communication, constant updates on progress and just overall great customer service." Read more
"Their communication was so great. They reached out continuously to keep me in the loop."
"When the car needed to be kept longer, I was not communicated until I called the shop myself at 12pm on a Friday. They needed it until the following ..." Read more

My Experience

All staff were very professional, friendly, and competent. The frequent and clear communication was very appreciated. I knew my car was in good hands. I’m grateful to all who provided such good service.

Likely to Recommend

Repair Quality

My car looks and performs better than new.

Customer Service

Excellent company. Clear, frequent communication, competence and good rapport truly impressed me.

My Experience

Great job. Thank you!! Sandy

My Experience

Nice customer service. Very friendly staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

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Repair Quality

Always professional & prompt. They explained the issues, my options & got the work done.

Customer Service

Returned Clean

My Experience

Likely to Recommend

I’ve already total dozens of people

Repair Quality

Unbelievable customer service. Will was wonderful. Great stafg

Customer Service

Excellent

My Experience

I love working with the staff.They are very thorough and they are very kind.

Likely to Recommend

Repair Quality

Customer Service

They did a beautiful job.

My Experience

Amazing job, kept me informed and staff was very helpful through out the process.

My Experience

Quick, friendly, accurate service.

My Experience

Great work. Professional and friendly service. Thank you

Likely to Recommend

We already have recommended them

Repair Quality

Friendly, helpful customer service The repair work was great

Customer Service

Friendly, helpful customer service The repair was great

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

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Returned Clean

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My Experience

You always kept us informed about what was going on. Fantastic service.

My Experience

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Repair Quality

Great customer service and always provides quality updates on when vehicle will be available for pick up. One suggestion, double-check body panels are aligned and flush. For example, during our pick-up on Friday 8/28, my wife and I had to wait while the technician had to realign the driver side front bumper to the quarter panel and also had a few paint touch ups to correct on the front bumper as well that were noticeable. Additionally, I also noticed when I got home, the driver front quarter panel needs to be realigned. There’s a noticeable difference with the gap between the hood and quarter panel on the driver side when compared to the gap on the passenger front quarter panel and hood.

Customer Service

Likely to Recommend

Repair Quality

Customer Service