Gerber Collision & Glass - Rochester/Ridge Rd.

4.7 (2,654reviews)

97%

(585) 467-2000

1301 Ridge Rd E, Rochester, NY 14621

97%

See Photos

1301 Ridge Rd E
Rochester, NY 14621

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Rochester/Ridge Rd.

See Photos

1301 Ridge Rd E
Rochester, NY 14621

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

Gerber Collision & Glass - Rochester offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (2,654)

Sort By:
Newest
Rating

2,404 Customers Rated

5 Stars

73.9% Complete

(1961)
4 Stars

8.9% Complete

(236)
3 Stars

2.7% Complete

(71)
2 Stars

2% Complete

(52)
1 Star

0.9% Complete

(23)
< 1 Star

2.3% Complete

(61)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was frequently described as flawless, with vehicles returned looking brand new. Timeliness was another strong point, as numerous customers noted their vehicles were completed on or ahead of schedule. Staff friendliness and professionalism were widely appreciated, creating a stress-free experience. A small number of customers noted areas for improvement, including delays in repair completion, occasional communication gaps near the end of the process, and isolated concerns about repair quality or cleanliness upon vehicle return.

Select to learn more

Service Quality
Timeliness
Communication

"I appreciate that you guys did the repair in a timely manner, the amount of days estimated was accurate. Transaction was very smooth start to ..." Read more

"... staff. I was impressed with the finished product which reflects their excellent skill and knowledge." Read more

"Kept me informed at every step, did not alter original estimate and delivered exactly on time. Best shop I have ever worked with."

"Ready before the date they gave me"

"Original 17 day repair job was whittled down to 8. Workmanship quality are commendable. Thanks!"

"... is running fine, but it has only been a few weeks. Disappointed that it took 7 weeks to get back." Read more

"The repair looks great and finished sooner than expected."

"... was so kind and helpful, from beginning to end. And I absolutely loved the text updates, particularly with the estimated time my car would be ready. That was incredibly ..." Read more

"Great communication, very friendly, fast, work done looks terrific"

"Communication, excellent. Staff, attentive and courteous. Work, meticulous. My expectations are exceeded."

"Repairs were super fast and everything was communicated well!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"I appreciate that you guys did the repair in a timely manner, the amount of days estimated was accurate. Transaction was very smooth start to ..." Read more

"... staff. I was impressed with the finished product which reflects their excellent skill and knowledge." Read more

"Kept me informed at every step, did not alter original estimate and delivered exactly on time. Best shop I have ever worked with."

"Ready before the date they gave me"

"Original 17 day repair job was whittled down to 8. Workmanship quality are commendable. Thanks!"

"... is running fine, but it has only been a few weeks. Disappointed that it took 7 weeks to get back." Read more

"The repair looks great and finished sooner than expected."

"... was so kind and helpful, from beginning to end. And I absolutely loved the text updates, particularly with the estimated time my car would be ready. That was incredibly ..." Read more

"Great communication, very friendly, fast, work done looks terrific"

"Communication, excellent. Staff, attentive and courteous. Work, meticulous. My expectations are exceeded."

"Repairs were super fast and everything was communicated well!"

Allied (Chevrolet owner) reviewed 8/10/26

Shawnta (Nissan owner) reviewed 8/10/26

I would prefer Gerber Collision and Glass anytime

10 great customer service I would prefer this repair business to anyone . Nick did a great job taken care of my Nissan Altima car

Adelia (Toyota owner) reviewed 8/7/26

Superb customer service

Cattenary (Chevrolet owner) reviewed 8/7/26

There was excellent communication throughout the repair process. From drop off to pick up, no issues. The quality of work is excellent and the duration for repairs was more than reasonable. Very satisfied!

Mary-Ann-Donald (Kia owner) reviewed 8/7/26

Great

Erin (Toyota owner) reviewed 8/5/26

Vehicle looked great!

Sondra (Honda owner) reviewed 8/4/26

Good Job

Derrick (Mitsubishi owner) reviewed 8/3/26

Charles (Hyundai owner) reviewed 8/3/26

Everything was great keep up the great work

You guys did a wonderful job thank you so much, much love

It was great

Brendel (Volkswagen owner) reviewed 8/3/26

Very professional, no real complaints.

Repairs looked great and car seems to run perfectly well. Only reason it's not a 10 is because it's only been a week and I wouldn't know if something might have been done improperly. All in all good!

Were communicative, helpful, and transparent. Repairs looked great and car runs perfectly well. Only reason it's not a 10 is because it's only been a week and I wouldn't know if something might have been done improperly. All in all good!

Edward (Jeep owner) reviewed 8/3/26

Did not have side mirror.have to wait.difficult to drive with out it.

have to wait for glass for side mirror.Difficult to drive without it.

Latoya (Buick owner) reviewed 8/3/26

Jasmine (Mitsubishi owner) reviewed 8/3/26

Bahija (Chevrolet owner) reviewed 7/29/26

Everyone was welcoming, professional, and assisted me with everything that I needed!

Shea (Kia owner) reviewed 7/28/26

Nick and the rest of the staff make the process easy and enjoyable - seriously though they are always upbeat kind and a pleasure to deal with.

No issues at all and will rely on this gerber location for life. The team there is great, working with Nick is amazing.

Customer service outstanding, updates throughout are a great touch.

Jay (Chevrolet owner) reviewed 7/27/26

Outstand customer service

James (Chrysler owner) reviewed 7/24/26

This is the second time and service gotten worse

Elizabeth (Lexus owner) reviewed 7/24/26

Very good service

Anne (Cadillac owner) reviewed 7/22/26

great

Happy to be served by Gerber Collision &Glass.

Ava (Nissan owner) reviewed 7/20/26

Nick worked very well with me. Explained everything about the repair work. Kept me informed every step of the way and car was done as promised. Job well done.

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The average cost of auto body repair for a vehicle damaged in an accident in 2021 was $3,790.

Gerber Collision & Glass - Rochester/Ridge Rd.

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Rochester/Ridge Rd.

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (2,654)

2,404 Customers Rated

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0 -

Repair Quality - 4.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.5/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -