Franchi Brothers Auto Body, Inc.

5.0 (738reviews)
100%
8 Nebraska St,  Worcester,  MA  01604
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In operation 90 years.

At Franchi Brothers Auto Body, we have dedicated our lives to making yours easier.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
GM
Honda
I-Car
Subaru
Call
Email

Reviews (738)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new or like nothing ever happened. The team is widely recognized for its professionalism, honesty, and welcoming atmosphere, with several customers describing the experience as feeling like family. Communication throughout the repair process is frequently highlighted as a strength, with customers appreciating timely updates via phone and email. Timeliness is also commended, with multiple customers noting their vehicles were ready on or ahead of schedule. Customers value the seamless handling of insurance coordination and rental arrangements. A few customers noted areas for improvement directly from their experience, including a license plate not being reattached, minor cleanliness concerns such as footprints on a tailgate mat, a replacement door missing a child lock, and limited proactive progress updates in some cases. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to family, friends, and colleagues.
AI-Generated from reviews written in the last 12 months
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"This is my 2nd time utilizing their service. They do excellent work and are always professional and pleasant to deal with. Wouldn't hesitate using ..." Read more
"... that went over my car with me when I brought it in everything was done very professionally. Excellent coordination with my insurance company as well as ..." Read more
"Only shop Ill go to. Best customer service and best auto body technicians"
"Excellent staff and service. Was very happy with the results!"
"... or a phone call left they always get back quickly. The honest and upfront way of business means there are zero surprises! Loved working with them even in a ..." Read more
"... complete the work in a timely efficient manner and follow up with where they are in the repair etc process I highly recommend Franchi Brothers to anyone in ..." Read more
"The quick response either from email or a phone call left they always get back quickly. The honest and upfront ..." Read more
"... rental location right across the street. They were very good about keeping me up-to-date on how the repair progressed and having my car ready when promised ..." Read more
"Very communicative and quick on repair"
"Great customer service that kept us up to date on our vehicle and helped us get a rental from other place"

Likely to Recommend

Repair Quality

Customer Service

I cannot say enough good things about Franchie Bros. They provided excellent customer service as well as excellent work on the repair of my truck. I will certainly be bringing any and all cars in my household there for future work.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I recommend everyone to bring their vehicle here.

Repair Quality

I won't bring my vehicle anywhere else.

Customer Service

Customer service is top notch!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend.

Repair Quality

This is the 3rd time we have used Franchi. Bros. They did a quality repair job on both BMW’s. They looked brand new when we picked them up. Highly recommend. Great communication. Great work. State of the art facility.

Customer Service

Great customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Franchi Brothers were amazing to work with. They got my car fixed and had it ready when I needed it so they are a very reliable business.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

If you want it done properly the first time, you shouldn't go anywhere else.

Repair Quality

Customer Service

Very friendly and polite

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and loving the new digs!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work, quick and professional

Customer Service

Great work, quick and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

The quick response either from email or a phone call left they always get back quickly. The honest and upfront way of business means there are zero surprises! Loved working with them even in a tough situation like car accidents! Thank you so much Franchii Bros!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Franchi Brothers was very easy to have my repair work done with. From the front desk to the workers that went over my car with me when I brought it in everything was done very professionally. Excellent coordination with my insurance company as well as the rental location right across the street. They were very good about keeping me up-to-date on how the repair progressed and having my car ready when promised I would highly recommend using Franchi Brothers

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Always recommend they to family and friends

Repair Quality

Did a great job again this time with my auto body repair. Awesome people to deal with, they handle everything and do it well.

Customer Service

They make you feel like family!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

My car always looks like new leaving your shop. Thank you.

Customer Service

Rose is always a pleasure to talk to.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Rose in the front office was professional and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

For Tesla service I would recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

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