Franklin Paint and Body

5.0 (869reviews)

100%

(205) 678-2127

10699 Old Hwy 280, Chelsea, AL 35043

100%

See Photos

10699 Old Hwy 280
Chelsea, AL 35043

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

About Franklin Paint and Body

See Photos

10699 Old Hwy 280
Chelsea, AL 35043

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

In operation 22 years.

We're a quality collision repair center, dedicated to excellent customer service.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing

Payment Types

American Express
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (869)

Sort By:
Newest
Rating

634 Customers Rated

5 Stars

65.4% Complete

(568)
4 Stars

5.4% Complete

(47)
3 Stars

0.6% Complete

(5)
2 Stars

0.6% Complete

(5)
1 Star

0.1% Complete

(1)
< 1 Star

0.9% Complete

(8)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team is widely recognized for exceptional communication, including proactive text and email updates throughout the repair process. Timeliness is a frequent highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The staff is repeatedly described as friendly, professional, and helpful. Customers also appreciated the added touch of vehicles being cleaned and detailed before pickup. A few customers noted minor concerns such as slight overspray, a tire gauge not reconnected, and occasional delays, but these were isolated and did not overshadow the overwhelmingly positive experiences shared.

Select to learn more

Service Quality
Timeliness
Communication

"... because I always knew exactly what was going on. The quality of the work exceeded my expectations and my car looks amazing. Beyond that, the customer ..." Read more

"... professional, and truly went above and beyond. The quality of the paint and body repair work was outstanding—my vehicle looks brand new! Highly recommend this ..." Read more

"All of the repairs were top notch h and done in a timely manner. My car was also cleaned when I picked it up which ..." Read more

"... experience weve ever had. Highly recommended based on professionalism, communication, quality of work done, and speed of work done." Read more

"Super friendly staff, very efficient, fantastic communication, finished ahead of schedule!"

"It was one day earlier than expected to receive my car"

"The work was completed faster than expected. The quality of the work is excellent. I was also ..." Read more

"Finished ahead of schedule and extra clean and shined!"

"Ready a day early!"

"1 week past given due date"

"... with information on the progress of the repairs. Text message were sent to me as everything when forward. Finish on schedule. Car looked great!" Read more

"Always keeping me up-to-date on the progress of completing my car"

"... is the second vehicle, we had fixed. Very happy, great communicators, worked with our Ins Company, explained the process to me. Felt very comfortable ..." Read more

"I received many emails and phone calls to let me know where they were in their repair process."

"... process easy. The quality of work looks top notch. The communication through the repairs was wonderful. Also, I was very surprised to see the detailed cleaning ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... because I always knew exactly what was going on. The quality of the work exceeded my expectations and my car looks amazing. Beyond that, the customer ..." Read more

"... professional, and truly went above and beyond. The quality of the paint and body repair work was outstanding—my vehicle looks brand new! Highly recommend this ..." Read more

"All of the repairs were top notch h and done in a timely manner. My car was also cleaned when I picked it up which ..." Read more

"... experience weve ever had. Highly recommended based on professionalism, communication, quality of work done, and speed of work done." Read more

"Super friendly staff, very efficient, fantastic communication, finished ahead of schedule!"

"It was one day earlier than expected to receive my car"

"The work was completed faster than expected. The quality of the work is excellent. I was also ..." Read more

"Finished ahead of schedule and extra clean and shined!"

"Ready a day early!"

"1 week past given due date"

"... with information on the progress of the repairs. Text message were sent to me as everything when forward. Finish on schedule. Car looked great!" Read more

"Always keeping me up-to-date on the progress of completing my car"

"... is the second vehicle, we had fixed. Very happy, great communicators, worked with our Ins Company, explained the process to me. Felt very comfortable ..." Read more

"I received many emails and phone calls to let me know where they were in their repair process."

"... process easy. The quality of work looks top notch. The communication through the repairs was wonderful. Also, I was very surprised to see the detailed cleaning ..." Read more

Greg (Mercedes-Benz owner) reviewed 8/25/26

Very pleased with their work and communication. Will definitely use them again.

Phyllis (Honda owner) reviewed 8/24/26

Friendly staff, excellent work

Very friendly

Ted (Mitsubishi owner) reviewed 8/24/26

Amazing job! The car looks brand new. Plus you guys also cleaned the inside of it?! That’s amazing! Thank you!

Joey (Audi owner) reviewed 8/24/26

Judy (Subaru owner) reviewed 8/17/26

Great job. Finished early. Caring staff, courteous, respectful and kind. Thank you for a job well done.

Finished early. Car looks like new. Staff caring and concerned. Thank you!

Ryan (Toyota owner) reviewed 8/6/26

Franklin did an incredible job with the repairs to my truck and even vacuumed and cleaned the inside. Very impressed with their work!

Amy (Lexus owner) reviewed 8/6/26

I had a great experience with this body shop! The staff was friendly, professional, and kept me updated throughout the repair process. My car looks great, and the work was completed on time!

Theressa (Infiniti owner) reviewed 8/5/26

I really appreciate Mary for being my advocate with Alfa and being willing to separate the invoices so that I could pay the difference and not have my SUV totaled. And then the overall out of pocket was over $2000 less. I also appreciate how quickly my suv was ready. Thank you to all of the team for fixing my SUV and making it as good as new! I’m so happy to have her back!

Coleman (Toyota owner) reviewed 8/4/26

Great job. Great people.

Molly (Toyota owner) reviewed 8/4/26

We have had two great experiences with two different vehicles with Franklin! They’ve done another fantastic job. Thank you!!

John (Chevrolet owner) reviewed 8/1/26

Everyone was great to deal with

Julie (Jaguar owner) reviewed 7/28/26

Ann (Subaru owner) reviewed 7/23/26

Brett (Toyota owner) reviewed 7/23/26

Amazing job

Robert (Ford owner) reviewed 7/21/26

The work was completed faster than expected. The quality of the work is excellent. I was also pleased that the drop- off and pick-up experiences were smooth and took only a minimal amount of time.

Gordon (Subaru owner) reviewed 7/20/26

Great job on all the repairs and nd painting. Finished on schedule

Very nice and friendly staff

Michael (Land Rover owner) reviewed 7/20/26

Completely satisfied! Best body shop experience we’ve ever had. Highly recommended based on professionalism, communication, quality of work done, and speed of work done.

Phillip (Toyota owner) reviewed 7/17/26

Job was well done and I especially appreciated the text updates.

Sylvia (Lexus owner) reviewed 7/17/26

Franklin Paint and Body does excellent work in a very timely manner. I would highly recommend them.

Natalie (Ford owner) reviewed 7/16/26

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You should always ask your auto body shop if they offer a warranty on their repairs.

Franklin Paint and Body

Take photos and get an online estimate

About Franklin Paint and Body

Take photos and get an online estimate

Reviews (869)

634 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

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