Med Center Collision

4.9 (1,624reviews)
98%
301 Southgate Drive,  Pelham,  AL  35124
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Shop AssistantSparkles

In operation 29 years, 10 years at this location.

Med Center Collision is a full service automotive collision repair facility. We work on any make or model and have all of the capabilities necessary to provide our customers with quality repairs. We provide customers with customer pay estimates as well as working with all insurance companies. Each customer is provided a lifetime warranty on the repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,624)

Customers say
Overall Customer Satisfaction
Customers consistently praise Med Center Collision for outstanding service quality, expert repairs, and a welcoming, professional staff. Many highlight that vehicles were returned looking brand new, with several noting complimentary interior and exterior detailing as a pleasant surprise. Communication throughout the repair process is frequently commended, with customers appreciating regular updates via texts, calls, and emails. Timeliness is another strong point, with numerous repairs completed on or ahead of schedule. A few customers noted areas for improvement directly from their comments, including more proactive status updates without needing to call, occasional color-match concerns, and isolated cleanliness inconsistencies. Overall, the overwhelming majority of customers express high satisfaction and willingness to recommend the shop.
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"... worry out of working through the insurance claim. The repair work exceeded expectations. They also cleaned the car inside and out. Very pleased!" Read more
"... customer service is a priority to them and it shows. The quality of their work shows it. Its perfect! And a good example of service is what the check-in ..." Read more
"... bad experience with a different collision center. Med Center Collision was nothing but exceptional service. The car was done in a prompt timeframe, the customer ..." Read more
"I was incredibly impressed with my recent visit, they went above and beyond to make my vehicle look great. The speed of service was very quick, was without ..." Read more
"Top quality work completed within the announced time!"
"I was amazed since I left the car on 1222 and it was ready on 1224 Christmas Eve as promised!!"
"I expected the repair to take much longer, but it was done same day! Amazing! And a free appetizer coupon to Texas Roadhouse to boot. Fantastic service and ..." Read more
"... give me a quote right away except MEd Collision and got me in the shop and out within 2-3 days for repairs." Read more
"... went above and beyond to make my vehicle look great. The speed of service was very quick, was without my car for less than a week! Highly recommending to friends for any body work ..." Read more
"Great customer service. Able to provide lower cost. Timely service."
"I am always impressed with the communication and level of service I receive. 1010 in both categories."
"... quality of the repair a 10 for that but I believe that communication with the customer about the timeline should improve." Read more
"Excellent communication during the repair process. Excellent painting. Top notch repair start to finish Quick Quality service"
"Did a fantastic job with great communication throughout the process"
"To get a status update on the car I had to call the shop. It would have been nice if on the second day someone ..." Read more

Likely to Recommend

Absolutely we will be recommending our friends use them without question!

Repair Quality

Wonderful experience, totally satisfied. Best people to do business with!

Customer Service

Outstanding Customer Service, Rick is our favorite. Couldn’t have been any better!

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Repairs were excellent. Staff kept in contact throughout the process.

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Mr Rick and Mr Vick were absolutely wonderful to work with! They helped me every step of the way with the aggravation ordeal of getting rear ended by a company truck in my 2026 Mazda Cx-90.

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Repair Quality

DJ and Rick were a class act. I spoke with both of them on the phone numerous times that Mazda had my car and they were always patient and professional. It was a pleasure to finally meet both of them.

Customer Service

Please see previous comments

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Repair Quality

No one else on the area could give me a quote right away except MEd Collision and got me in the shop and out within 2-3 days for repairs.

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Repair Quality

I expected the repair to take much longer, but it was done same day! Amazing! And a free appetizer coupon to Texas Roadhouse to boot. Fantastic service and communication.

Customer Service

I expected the repair to take much longer, but it was done same day! Amazing! And a free appetizer coupon to Texas Roadhouse to boot. Fantastic service and communication.

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DJ and Vic were nice

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My car Lois amazing . The gentleman at the front desk and gal in the office, Jessie, I believe were very kind and helpful thru this process, keeping me updated when Progressive was slowing them down.

Customer Service

As in previous comment, customer service was on top of things and kept me informed.

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Repair Quality

Excellent service from beginning to end. Those at the front desk and on the phone were always friendly and professional. Took all the worry out of working through the insurance claim. The repair work exceeded expectations. They also cleaned the car inside and out. Very pleased!

Customer Service

TJ did an outstanding job communicating the work to be done and helping us understand the insurance process. Those working the front desk were knowledgeable and polite.

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Their work is very good. My Genesis was a challenge because all of the parts had to be ordered from out of state. A tire was damaged and even that had to be special ordered and didn't arrive when scheduled. Beyond their control,

Repair Quality

The repair looks great. There is one small blemish in the whap that they are going to schedule the vendor to repair when the wheel well liner is in. Car looks brand new! Thanks!

Customer Service

Car looks like new. One small issue in wrap from outside vendor that is scheduled to be repaired when when wheel well liner is in and installed. Thanks!

Likely to Recommend

Repair Quality

I'm very satisfied with the quality of the repair (a 10 for that) but I believe that communication with the customer about the timeline should improve.

Customer Service

Again, just the issue of the communication. I left my car for repair on 7/16, it was supposed to take 1 week. At drop off I notified that I would be traveling until 7/25. By 7/24 I didn't hear anything, so I called to find out that additional time would be needed.