Gerber Collision & Glass - Pelham

4.9 (1,634reviews)
99%
828 Co Rd 33,  Pelham,  AL  35124

In operation 85 years, 7 years at this location.

Gerber Collision & Glass - Pelham offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,634)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, professional communication, and excellent repair work. Many highlighted that their vehicles looked brand new or better than expected upon completion, with several noting the added touch of receiving their cars cleaned inside and out. Customers frequently commended the team for proactive, regular updates throughout the repair process, often on a scheduled basis, which helped ease the stress of the experience. Timeliness was largely well-received, with multiple customers noting repairs were completed ahead of schedule. A few customers noted delays, primarily attributed to parts availability or insurance-related issues rather than shop performance. One customer expressed dissatisfaction with repair quality and extended turnaround time. Overall, the shop is widely recommended for its professionalism, friendliness, and commitment to customer care.
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"Excellent job done, car was clean & shiny inside and out. Repairs are excellent, went above and beyond !"
"... and kept me well-informed throughout the process. The final result exceeded my expectations, and I'd be happy to recommend your services to others. ..." Read more
"... Mercedes that were replaced do not fit in the spaces. Poor workmanship. The cost was so great and nothing is correct." Read more
"... nicest people. The quality of their work is excellent. They truly deliver above and beyond in quality and service." Read more
"... can't tell if the car was damaged in the first place. The damage is just a memory now." Read more
"... door panels. The team was welcoming and responsive. Between the text updates and the phone calls from the office, they kept me informed on updates. I did not have ..." Read more
"Very impressed with the excellent communication and care they provided. No one wants to need a collision repair shop but ..." Read more
"... friendly and professional from beginning to end. They keep you informed of the progress, every Tuesday and Thursday, give you details and when you can expect your vehicle ..." Read more
"... finish they were in touch letting me the progress and they were always friendly and knowledgeable." Read more
"They took more than two months and sent the same updates each week. Which I had known I would have gotten a rental."

My Experience

I was in an accident and Gerber Collision took really good care or me and my car. I especially appreciated all of updates about my vehicle as the work was being done. I would definitely use them again!

My Experience

My Experience

Amber did a great job communicating throughout the process. Ms Barbara was so kind from estimate through pickup. We were set up with proper expectations of parts being a challenge so we were prepared when there were delays in procurement. We were all very happy to be able to have OEM parts for our car.

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Customer Service

My Experience

Service was great. Everyone I encountered with was very nice!!

My Experience

5-Star 🌟 10 out of 10 Customer Service From Ms. Barbara answering my every call, to Amber who was compassionate with her step by step detailed explanation of auto care ❀ to my every concern. She shared her snacks when I felt overwhelmed. Feeling lite headed from skipping my breakfast. Elt like family Each! All to say: Each person Ms. Barbara's daughter, uper nice. My ride to pick up my rental Amazing. πŸ‘ All to be noted. Everyone was efficient, effective, total transparency and accountable to and from start to finish. I love my car. I will continue any sort of body work needed to my vehicle by team Gerber. You guys Rock!

Likely to Recommend

Awesome work. Great group of people. Highly recommend

Repair Quality

Amber and her team members showed OUTSTANDING customer service. They were efficient with every step of the process. As well as, being effective with the scheduled plan. Very transparent and accountable with their commitment of completing the repairs and assisting me with scheduling my rental needs. Team Gerber you ALL ROCK.!! See you again with additional repairs to my vehicle.

Customer Service

Every team member showed compassion and had Outstanding customer service.

My Experience

They were informing and patient.

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Customer Service

My Experience

I was very satisfied, thanks Gerber Collision for a job well done

My Experience

My Experience

My Experience

Absolutely terrific service. Especially impressed with the professionalism of Amber and Barbara. As with a previous service, they treated us like family

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My Experience

Great job on repairing the dent on my vehicle. The office staff we very helpful with scheduling estimate and repair. They kept me up to date on the process and working with my insurance company.

My Experience

Very sweet lady at the desk and they all did a great job!

My Experience

First was within 24hrs of GERBER receiving the ticket from State Farm I received a call from GERBER to schedule a drop day for my car. The text updates on the status of the repair.

My Experience

My Experience

Repair was super fast and communication was excellent. Staff is very nice.

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My Experience

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They did a great job. Easy to work with and kept me appraised of their progress. Everyone very pleasant. Heartly recommended

Customer Service

Returned Clean

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