Jones Collision Center Inc.

5.0 (221reviews)

100%

(205) 620-0054

3398 Pelham Parkway, Pelham, AL 35124

100%

3398 Pelham Parkway
Pelham, AL 35124

Get Directions Email

About Jones Collision Center Inc.

3398 Pelham Parkway
Pelham, AL 35124

Get Directions Email

In operation 5 years.

Jones Collision Center is a family owned auto repair business. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.

Services

Free Estimates
Insurance Company Assistance
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

Call

Reviews (221)

Sort By:
Newest
Rating

194 Customers Rated

5 Stars

84.2% Complete

(186)
4 Stars

2.7% Complete

(6)
3 Stars

0.9% Complete

(2)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs that leave vehicles looking brand new, with many noting exceptional paint matching and attention to detail. The welcoming, friendly, and professional atmosphere is frequently highlighted, with customers often feeling like family. Timely completion - frequently ahead of schedule - is a recurring positive theme. Regular status update texts are singled out as a standout communication feature. A few customers noted minor concerns, including short notice on delays, occasional cleanliness issues such as interior dust from sanding, and one instance of a battery draining due to lights being left on - all mentioned directly in customer comments.

Select to learn more

Service Quality
Timeliness
Communication

"... knowledgeable, and made sure the job was done right. The quality of the repair work was excellent, and my Camaro looks amazing—you cant even tell it was damaged. ..." Read more

"The repair was exceptional, looked better than before the accident. Paint match was spot on with no visual signs of ..." Read more

"Great professional service with high quality repairs!"

"... wonderful experience! Profession and friendly staff. The paint job looked fabulous! I would recommend to anyone needing repairs!" Read more

"Great customer service , quality repairs done in an excellent time frame ! Everyone we spoke with was nice and very knowledgeable!"

"... updated several times during the process. It was ready early in the day on the day promised. Its a pleasure working with a business who says what they mean and ..." Read more

"Earlier than expected!"

"Could not believe they did the repair in the promised time."

"Great job,got my truck back in the time frame I was told."

"They finished the car in record time."

"Yes. See other comment. Regular texts in status so my expectations were managed. I really do like that you all do that. Only time ..." Read more

"They were excellent with communication during the process and notified me quickly of a time line change due to finding another ..." Read more

"... even tell it was damaged. I really appreciated the attention to detail, communication, and care they put into my vehicle. Its not always easy trusting someone ..." Read more

"I loved that we got update texts everyday saying they were on track, but the day before we were supposed to pick up we ..." Read more

"Excellent communications with excellent service."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... knowledgeable, and made sure the job was done right. The quality of the repair work was excellent, and my Camaro looks amazing—you cant even tell it was damaged. ..." Read more

"The repair was exceptional, looked better than before the accident. Paint match was spot on with no visual signs of ..." Read more

"Great professional service with high quality repairs!"

"... wonderful experience! Profession and friendly staff. The paint job looked fabulous! I would recommend to anyone needing repairs!" Read more

"Great customer service , quality repairs done in an excellent time frame ! Everyone we spoke with was nice and very knowledgeable!"

"... updated several times during the process. It was ready early in the day on the day promised. Its a pleasure working with a business who says what they mean and ..." Read more

"Earlier than expected!"

"Could not believe they did the repair in the promised time."

"Great job,got my truck back in the time frame I was told."

"They finished the car in record time."

"Yes. See other comment. Regular texts in status so my expectations were managed. I really do like that you all do that. Only time ..." Read more

"They were excellent with communication during the process and notified me quickly of a time line change due to finding another ..." Read more

"... even tell it was damaged. I really appreciated the attention to detail, communication, and care they put into my vehicle. Its not always easy trusting someone ..." Read more

"I loved that we got update texts everyday saying they were on track, but the day before we were supposed to pick up we ..." Read more

"Excellent communications with excellent service."

Merritt (Honda owner) reviewed 9/24/26

Debie (Hyundai owner) reviewed 9/21/26

Use this collision center

First of all friendly staff, and very effective at their job! Knowledgeable and fast!

Definitely will recommend

Robert (Ford owner) reviewed 9/15/26

Great team. Looks like it never happened!

Gregory (Honda owner) reviewed 9/10/26

Michael (Ford owner) reviewed 8/31/26

Great customer service. Great work!

Chloe (Lexus owner) reviewed 8/28/26

Everyone was very kind and welcoming! The repair was professional and well done.

Thomas (Toyota owner) reviewed 8/26/26

Quick repair, prompt service

Austin (Toyota owner) reviewed 8/21/26

Very attentive and super good at communicating.

Randy (Toyota owner) reviewed 8/21/26

The best customer service you could ask for and a job well done on my car. I will definitely recommend to everyone.

Did a great job. Car looks brand new and Mandy in the office did an excellent job keeping on top of all paperwork and relaying messages

Nan (Toyota owner) reviewed 8/20/26

Dominique (Chevrolet owner) reviewed 8/13/26

I had a great experience with Collision repairing my 2019 Chevy Camaro. From start to finish, they were professional, knowledgeable, and made sure the job was done right. The quality of the repair work was excellent, and my Camaro looks amazing—you can’t even tell it was damaged. I really appreciated the attention to detail, communication, and care they put into my vehicle. It’s not always easy trusting someone with a car you take pride in, but Collision definitely delivered. They treated my Camaro like it was their own and made sure I was satisfied with the finished product. I highly recommend Collision to anyone needing quality collision or body repair work. Great customer service, great workmanship, and an overall great experience. 5 stars all the way!

Sharon (Toyota owner) reviewed 8/13/26

I feel as if Jones Collision Center took too long to complete the repairs. Because of my surgery I have not driven my car and won't for 4 weeks

David (Chevrolet owner) reviewed 8/4/26

The best service anyone can provide

Jason (Ford owner) reviewed 8/3/26

They’re were up front with everything and done exactly what they said they would do

Great people very helpful and very willing with the updates and progression of my repair.

Awesome job

Brandy (Dodge owner) reviewed 7/27/26

Sarah (Honda owner) reviewed 7/24/26

Dana (Mazda owner) reviewed 7/24/26

Communication was good and the car looks great.

John (Honda owner) reviewed 7/21/26

They did a wonderful job

Brent (Nissan owner) reviewed 7/20/26

Great work. Great communication. Quick turn around. 5 stars

Craig (Toyota owner) reviewed 7/13/26

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Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Jones Collision Center Inc.

About Jones Collision Center Inc.

Reviews (221)

194 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?