Jones Collision Center Inc.

5.0 (209reviews)

100%

(205) 620-0054

3398 Pelham Parkway, Pelham, AL 35124

100%

3398 Pelham Parkway
Pelham, AL 35124

Get Directions Email

About Jones Collision Center Inc.

3398 Pelham Parkway
Pelham, AL 35124

Get Directions Email

In operation 5 years.

Jones Collision Center is a family owned auto repair business. Our goal is to provide high quality repairs to all of our customers. We provide a high level of communication throughout the repair process including text and email messaging with our customers.

Services

Free Estimates
Insurance Company Assistance
Automotive Glass Replacement
Paintless Dent Repair

Payment Types

American Express
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Reviews (209)

Sort By:
Newest
Rating

185 Customers Rated

5 Stars

85.2% Complete

(178)
4 Stars

2.4% Complete

(5)
3 Stars

1% Complete

(2)
2 Stars

0% Complete

(0)
1 Star

0% Complete

(0)
< 1 Star

0% Complete

(0)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for delivering high-quality repairs that restore vehicles to like-new condition, with many noting exceptional paint matching and thorough workmanship. The staff is frequently described as friendly, professional, and knowledgeable, creating a welcoming, family-like atmosphere. Timeliness is a strong highlight, with numerous customers reporting vehicles completed on or ahead of schedule. Proactive communication through regular text updates is widely appreciated, keeping customers informed throughout the repair process. A few customers noted minor improvement areas such as short notice on delays and interior cleanliness after repairs, reflecting their own experiences rather than any systemic issue.

Select to learn more

Service Quality
Timeliness
Communication

"The repair was exceptional, looked better than before the accident. Paint match was spot on with no visual signs of ..." Read more

"... wonderful experience! Profession and friendly staff. The paint job looked fabulous! I would recommend to anyone needing repairs!" Read more

"... repaired the whole back half of the passenger side and it looks just like it did when I brought it home new in January! It was done quickly and looks great!" Read more

"... supposed to. The second time I went in for some repairs, they went over and beyond to save me as much on the costs as they could being I was paying out of pocket." Read more

"Great professional service with high quality repairs!"

"It was ready early in the day on the day promised. Its a pleasure working with a business who says ..." Read more

"Could not believe they did the repair in the promised time."

"... like it did when I brought it home new in January! It was done quickly and looks great!" Read more

"Great job,got my truck back in the time frame I was told."

"They finished the car in record time."

"Yes. See other comment. Regular texts in status so my expectations were managed. I really do like that you all do that. Only time ..." Read more

"... excellent with communication during the process and notified me quickly of a time line change due to finding another repair that needed to be fixed while doing final ..." Read more

"Excellent communications with excellent service."

"They communicated with us through out the whole processes before , during and after"

"I loved that we got update texts everyday saying they were on track, but the day before we were supposed to pick up we ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The repair was exceptional, looked better than before the accident. Paint match was spot on with no visual signs of ..." Read more

"... wonderful experience! Profession and friendly staff. The paint job looked fabulous! I would recommend to anyone needing repairs!" Read more

"... repaired the whole back half of the passenger side and it looks just like it did when I brought it home new in January! It was done quickly and looks great!" Read more

"... supposed to. The second time I went in for some repairs, they went over and beyond to save me as much on the costs as they could being I was paying out of pocket." Read more

"Great professional service with high quality repairs!"

"It was ready early in the day on the day promised. Its a pleasure working with a business who says ..." Read more

"Could not believe they did the repair in the promised time."

"... like it did when I brought it home new in January! It was done quickly and looks great!" Read more

"Great job,got my truck back in the time frame I was told."

"They finished the car in record time."

"Yes. See other comment. Regular texts in status so my expectations were managed. I really do like that you all do that. Only time ..." Read more

"... excellent with communication during the process and notified me quickly of a time line change due to finding another repair that needed to be fixed while doing final ..." Read more

"Excellent communications with excellent service."

"They communicated with us through out the whole processes before , during and after"

"I loved that we got update texts everyday saying they were on track, but the day before we were supposed to pick up we ..." Read more

David (Chevrolet owner) reviewed 8/4/26

The best service anyone can provide

Jason (Ford owner) reviewed 8/3/26

They’re were up front with everything and done exactly what they said they would do

Great people very helpful and very willing with the updates and progression of my repair.

Awesome job

Brandy (Dodge owner) reviewed 7/27/26

Sarah (Honda owner) reviewed 7/24/26

Dana (Mazda owner) reviewed 7/24/26

Communication was good and the car looks great.

John (Honda owner) reviewed 7/21/26

They did a wonderful job

Brent (Nissan owner) reviewed 7/20/26

Great work. Great communication. Quick turn around. 5 stars

Craig (Toyota owner) reviewed 7/13/26

Allen (Toyota owner) reviewed 7/13/26

Yes I would recommend Jones collision to other people because they do a great job

I really really enjoyed the work that Jones collision performing on our vehicle. But our radio was left on and we never turn on that radio it ran our battery down we had to buy a new battery and I will back seat was left down , we didn't leave it like that other than that the paint job was good.

Roslyn (Chevrolet owner) reviewed 7/10/26

Marsy (Toyota owner) reviewed 7/6/26

Jim (Ford owner) reviewed 7/6/26

This actually started with me getting an estimate for hail damage repair from Pro Dent Paintless Dent Repair who has a working relationship with Jones. The repair was done by Pro Dent using Jones’ shop. I was happy with the repairs and they worked well with my insurance company and my only out of pocket cost was the deductible. I’d recommend them both.

Kelsey (Ford owner) reviewed 7/2/26

I loved that we got update texts everyday saying they were on track, but the day before we were supposed to pick up we got an update saying it was going to be another week. It felt like very short notice for us to have to plan for another week without a vehicle. Aside from that, we had a good experience and they did a very thorough repair job!

Gail (Mazda owner) reviewed 6/22/26

I have always been satisfied with y’all! You always do a great job in a timely fashion! I appreciate your company so much! Thanks again for your service! Gail

I sent you a review earlier today from your first request! If you don’t get it send another one to me! Y’all did a great job!

The repair on my car was as close to perfect as he could! Jones Collison has always done an outstanding job on my car! We have always appreciated the work they do on our vehicles because of outstanding job that they do. Price was very fair!

Mike (Lexus owner) reviewed 6/17/26

Savannah/Chrissy (Toyota owner) reviewed 6/16/26

Allen (Subaru owner) reviewed 6/16/26

Laura (GMC owner) reviewed 6/11/26

Teresa (Lexus owner) reviewed 6/11/26

Rachea (Honda owner) reviewed 6/10/26

Excellent work Professional service

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You have the right to choose where to fix your vehicle. Your auto insurance company cannot require you to go to a particular auto body repair facility.

Jones Collision Center Inc.

About Jones Collision Center Inc.

Reviews (209)

185 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -