Gerber Collision & Glass - Birmingham/14th St. N.

5.0 (149reviews)
99%
517 14th Street North,  Birmingham,  AL  35203

In operation 85 years.

Gerber Collision & Glass - Birmingham/14th St. N. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Ram

Reviews (149)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as excellent, professional, and exceeding expectations. Many noted their vehicles looked brand new upon return. Timeliness was a standout highlight, with numerous customers receiving their vehicles ahead of the promised date. Communication was widely appreciated, with regular updates via text and calls keeping customers well-informed throughout the repair process. Customers highlighted the welcoming, courteous, and empathetic nature of the entire staff. A few customers noted minor cleanliness concerns inside their vehicles, as mentioned in their feedback. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to friends and family.
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"... skilled staff from leadership to the front desk. They instill a lot of confidence in the entire process. They also deliver great results with amazing turnaround. ..." Read more
"Everything that was replaced or repaired looks and works good as new."
"Best in town. Honest and good craftsmen."
"Quality Was Beyond My Expectations."
"They completed the repairs 2 weeks before I was expecting, fantastic."
"I got my car back a week early!"
"2 days early was a great surprise."
"... everything was explained and broken down clearly. The repairs were completed ahead of schedule and the work looks amazing." Read more
"My truck was repaired two days earlier than expected. They did a great job 100% satisfied."
"Oh yes they updated me on Tuesdays and Thursdays and in between"
"They kept me in the loop of what they were working on every other day and that was so nice to know where they were at in ..." Read more
"I Received Updates Daily, I Didnt Have To Call And Check On My Car Once."
"From the estimate to completion, everything was explained and broken down clearly. The repairs were completed ahead of schedule and ..." Read more
"Communication was great throughout and workmanship was excellent and ready before promise date."

My Experience

Josh and his team did an excellent job. Ashley is exceptional as a representative in keeping the customer updated and answering any questions.

My Experience

Updates were wonderful. I never had to guess about my car.

My Experience

Great work great service thank you all

My Experience

No complaints great Job!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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Returned Clean

My Experience

Ashley always had the best attitude whenever we spoke. She has such a bright and welcoming presence. Eric also really made me feel comfortable leaving my vehicle. He explained the process, what was going to be done, and what certain things meant, which really made me feel good and reassured.

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My Experience

I always have a great experience with the team at Gerber Collision & Glass. This is my second time getting my vehicle fixed with this great team. Thank you very much for taking care of my vehicle and me.

Likely to Recommend

I have been to Gerber Collision & Glass twice because they do a fantastic job. This is the reason I will recommend them.

Repair Quality

I am very satisfied with the work on my vehicle. Thank you.

Customer Service

I am very satisfied with the customer service I received from Ashley and Eric. They were very professional. Thank you.

Returned Clean

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My Experience

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Repair Quality

Because they did a great job on the repairs done to my vehicle and everybody was friendly and easy to get along with that’s a plus for me. Some places you cannot go and people are not courteous to their customers.

Customer Service

I gave the score of 10 because the work I was very satisfied with what was done and how neat and clean my vehicle was when I picked it up

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Returned Clean

My Experience

Outstanding service, communication and repairs. Eric and Ashley as the service tech and communication liaison are top notch

Likely to Recommend

Great people, Great Service, I will always continue to go wherever the great customer service is.. People who genuinely care, people who know the business, and people who are meticulous about the quality of their work.

Repair Quality

Excellent Job GREAT CUSTOMER SERVICE VERY HELPFUL

Customer Service

Excellent

Returned Clean

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My Experience

Did a great job. Great communication