Frank's Collision Center Inc 3

5.0 (1,889reviews)
99%
5350 Armour Road,  Columbus,  GA  31909
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Shop AssistantSparkles

In operation 11 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Frank's Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice.

Services
  • Free Estimates
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda

Reviews (1,889)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that their vehicles were returned looking brand new, often detailed and cleaned beyond expectations. The repair work is frequently described as flawless, seamless, and of showroom-like quality. Communication stands out as a major highlight, with customers appreciating the daily text updates that kept them informed at every stage of the repair process. Timeliness is another strong point, as many customers noted their vehicles were completed ahead of schedule. A few customers mentioned isolated concerns such as inaccurate automated text updates, unexpected charges, or minor issues upon vehicle return, though these were generally resolved promptly. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
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"... matched perfectly, the finish looks factory new, and the attention to detail was excellent. They kept me informed throughout the process and ..." Read more
"... hiccup! The customer service was above and beyond and the work on my car is seamless!" Read more
"I could not be happier with my service and repair"
"... professionalism and attention to detail. They even finished the repairs ahead of schedule. Very happy with the experience." Read more
"They do excellent paint repair."
"It was ready early and is the fastest repair job that I have ever experienced!"
"... appreciate the professionalism and attention to detail. They even finished the repairs ahead of schedule. Very happy with the experience." Read more
"My vehicle was ready earlier than expected"
"Everything was completed on time, they were super communicative. Overall 1010 experience!!"
"1 day late"
"... received at Franks Collision. From start to finish, the customer service and communication were outstanding. They kept me updated throughout the entire process, ..." Read more
"... service, to repairs in a timely manner and finally keeping me updated every day, every step of the way. The repair was perfect and the experience with this ..." Read more
"The customer service was awesome! The automated text updates is a total waste of time and needs to either be fixed or replaced with a system ..." Read more
"The frequent, open communication was greatly appreciated during this process."
"... than I thought possible. Between the quick service, the text communication and the amazing customer service…you dont find many businesses of this quality anymore. ..." Read more

My Experience

I received messages and some calls of updates as my car was being fixed. Anytime I had questions, they answered them in a very professional way.

My Experience

The staff and management at Franks is an awesome group of people! They handled my vehicle very professionally

My Experience

Jerry and the crew were all amazing with their jobs! The customer service from all of them was stellar and kept me updated on the process of fixing my vehicle all the way through. Jerry even went the extra mile to point out an unrelated problem on my vehicle I have and gave me some directions on where to go to fix the issue. I have had a leak in my vehicle and he drained part of the sun roof for me with my permission and helped me eliminate a potential problem. I am grateful for everyone’s hard work at Frank’s Collision on Armour Rd and would highly recommend anyone to have their car’s serviced there for anything they can work on.

Likely to Recommend

For any future car repairs they can handle, I would definitely like to take any more car repairs back and would highly recommend anyone else to the Armour Rd location as well!

Repair Quality

The crew did an excellent job at customer service, repairing my vehicle, keeping me updated on progress, and pointed out additional issues unrelated to my repairs!

Customer Service

Customer service was superb! They were respectful, informative, and friendly.

Returned Clean

My Experience

Very good job 👏

My Experience

The best of the best! Jerry and staff are always so pleasant to work with!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Updates were very quick and explained every facet of the process!

Likely to Recommend

Nothing but the best from these folks!!!

Repair Quality

Excellent repair and explanation of any issues

Customer Service

Always the best. Warm and engaging, knowedgeble about the business

Returned Clean

Likely to Recommend

I would definitely recommend FCC to all my family and friends.

Repair Quality

Frank's Collision Center installed an after 'market ground effect kit on my 2020 Chevy Corvette and it looks amazing! Great customer service throughout the entire process.

Customer Service

Great customer service throughout the entire process.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

was impressed with you keeping me informed and the quick turn around. thank you

Customer Service

very helpful

My Experience

⭐⭐⭐⭐⭐ Great experience with Frank’s Collision Inc.! The staff was professional, friendly, and kept me informed throughout the entire process. They did an amazing job on my vehicle and made everything easy and stress-free. Excellent customer service and quality work I definitely recommend them!

Likely to Recommend

I would definitely recommend them! “100” percent! “ They Are The Best “!

Repair Quality

They are the best ! If you ever need any help just call Franks Collision on Armor Road ! Phone Number: 762-821-3294!! 🤙

Customer Service

The “ BEST “! I would definitely recommend them! They did a great job on my car! If I ever need anything else I will definitely call them first!

My Experience

The truck looks great! You guys did absolutely amazing. Great service! I was updated through the whole process. Thank you 😊 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ across the board!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

I loved the service it was 💯 I am willing to recommend my family and friends to go there Jerry took care of me a wonderful person!!!!

Likely to Recommend

Repair Quality

I was pleased with service and the daily updates I received I would definitely recommend Franks to friends and family awesome service…

Customer Service

My Experience

Great work! Was kept informed through the whole process. Super friendly staff

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Job well done! Like always and everyone is professional and friendly, car clean and looking good, please pray for me not to have another accident 💕🙏🏾

Likely to Recommend

Repair Quality

Very professional and my car looks brand new

Customer Service

Always uses Franks collision and I always ask for Jerry because he takes care of my car

Returned Clean

My Experience

Always go to Franks for my services.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Customer service was great, Mr Jake answered all my questions my car was ready in just a few days.thank you for your services NR.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great repair and customer service!!

Customer Service

My Experience

Jerry and Kaili were wonderful! They were very helpful through the process, detailed in examining the damage, and kept me in the loop the entire time! Work they did looks great. You cant tell anything ever happened to my vehicle! A pleasure to work with them!

Likely to Recommend

Highly recommend this place! :)

Repair Quality

Customer Service

Jerry and Kaili were amazing and wonderful people to work with. Very helpful, informative, and thorough with everything. Kept me posted throughout the process. Work done on the car looks great!

Returned Clean