Frank's Collision Center Inc 3

4.9 (1,940reviews)
99%
5350 Armour Road,  Columbus,  GA  31909
Bot
Shop AssistantSparkles

In operation 11 years.

We've been repairing vehicles for more than 35 years. Our collision center is known for its expertise, honesty, and stellar service. Here at Frank's Collision Center, we have a team of certified professionals committed to delivering superior quality and service to all of our customers. We place customer needs and safety at the highest level. Combined with exceptional skill and auto repair knowledge we use the latest in advanced technology and techniques to insure that your vehicle comes back to you looking like new. When it comes to comprehensive collision services, we are proud to be the preferred choice.

Services
  • Free Estimates
  • Lifetime Warranty
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda

Reviews (1,940)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that their vehicles looked brand new upon return. The repair work was frequently described as flawless, professional, and exceeding expectations. Daily text updates throughout the repair process were a standout highlight, keeping customers informed every step of the way. Timeliness was another strong point, with numerous customers noting their vehicles were completed ahead of schedule. The front desk and management staff were widely commended for their friendliness, professionalism, and helpfulness. Several customers mentioned the added touch of vehicles being cleaned and detailed upon return. A small number of customers noted occasional inconsistencies in automated text updates and isolated concerns about returned vehicles, reflecting direct customer feedback rather than any systemic issue.
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"... matched perfectly, the finish looks factory new, and the attention to detail was excellent. They kept me informed throughout the process and ..." Read more
"Service was spectacular. Communication was stellar. The team at Frank's Collision went above and beyond ..." Read more
"They did a wonderful job! From start to finish, I never had one hiccup! The customer service was ..." Read more
"I could not be happier with my service and repair"
"Quality work at a reasonable price!"
"... appreciate the professionalism and attention to detail. They even finished the repairs ahead of schedule. Very happy with the experience." Read more
"... They kept us informed every step of the repair and delivered our vehicle on time and repaired beautifully. I highly recommend Frank's if you have a need for ..." Read more
"Everything was completed on time, they were super communicative. Overall 1010 experience!!"
"Vehicle repairs were completed earlier than estimated."
"I got it 3 days earlier than originally promised"
"... service, to repairs in a timely manner and finally keeping me updated every day, every step of the way. The repair was perfect and the experience with this ..." Read more
"... received at Franks Collision. From start to finish, the customer service and communication were outstanding. They kept me updated throughout the entire process, ..." Read more
"... total waste of my time reading the texts. However, the receptionist was awesome and always very helpful with getting me accurate information. She also helped ..." Read more
"The frequent, open communication was greatly appreciated during this process."
"... than I thought possible. Between the quick service, the text communication and the amazing customer service…you dont find many businesses of this quality anymore. ..." Read more

My Experience

Repairs went well. I was well informed of the progress. Everyone I came in contact with were very professional.

My Experience

They did an amazing job. It looks brand new. Frank was amazing and a pleasure to deal with. He explained every step of the process and when more damage was found in my vehicle I was updated immediately. I would definitely recommend them to everyone

Likely to Recommend

I would recommend them to any and everyone. My car is back to brand new

Repair Quality

Customer Service

Frank was amazing. So professional. And I was informed every step of the way through the process. Great customer service

Returned Clean

My Experience

You all was very friendly and professional thanks for giving me the time to pick up my car thanks

Likely to Recommend

Repair Quality

The time and job was very friendly and professional people

Customer Service

My Experience

100 out of 100 fast, respectful and definitely professional

Likely to Recommend

Repair Quality

Top class service

Customer Service

Returned Clean

My Experience

From the first phone call to the last, I was completely at ease. Jerry and his team took great care of me, answered every question I had, and did an incredible job repairing my car. I wouldn’t go anywhere else!

Likely to Recommend

I wouldn't use any other company

Repair Quality

This is the only place I would take my car for collision repair.  The team is simply the best.  I was kept informed every step of the way and my car was repaired faster than originally promised.  It looks brand new again.  My family has used them in the past, and we have had the same first class experience each time. I could not be more satisfied.

Customer Service

Very profession and courteous

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very pleased with the work, and very pleasant

Likely to Recommend

I highly recommend Frank's collision

Repair Quality

Very well done,the young lady that I spoke with was very pleasant Thank you for all you've done this is I think the second time using this establishment both times were we were very pleased

Customer Service

Returned Clean

My Experience

Thanks so much for your friendliness and warm welcome. I felt like family. I appreciate the daily updates on progress of my car. I am truly grateful. Thank you so much Jerry and Kaley.

Likely to Recommend

Repair Quality

Great communication with the progress of the repair. Very friendly and honest. Would recommend to friends and family. Thank you Jerry and Kaley for your awesome professional service and kindness.

Customer Service

Returned Clean

My Experience

Excellent repair shop. Kept me fully informed during the repair process. I'm completely satisfied with there customer service and the repairs to my vehicle.

Likely to Recommend

Totally satisfied

Repair Quality

Excellent customer service experience. The repair was done in a timely manner and you could not tell it was repaired. I fully recommend there shop for collision repairs

Customer Service

The shop kept me fully informed on all repairs and how the process was moving. Im completely satisfied

My Experience

My Experience

My Experience

Everyone was top notch on customer service!

Likely to Recommend

Repair Quality

Great experience

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very satisfied with the repair and process

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Well done, I am very impressed how Franklin Collision repair my vehicle. They did a very good job. I will recommend them to others. Good job!!!!

Likely to Recommend

Repair Quality

Excellent service! Well done

Customer Service

Excellent

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Very detail oriented and excellent communication

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Excelent job!

Likely to Recommend

Repair Quality

Customer Service