Frank's Collision Center Inc

4.9 (4,833reviews)
97%
4754 Warm Springs Rd,  Columbus,  GA  31909
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In operation 34 years, 28 years at this location.

Locally owned family business committed to outstanding customer service and quality repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Ford
Honda
I-Car
Mercedes-Benz
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Email

Reviews (4,833)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including frequent text and phone updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. The welcoming, professional, and courteous staff atmosphere is frequently celebrated. A small number of customers noted improvement opportunities around repair accuracy, pricing transparency, and post-repair follow-through, as shared directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"My repairs turned out better than I imagined. Yall do great work!"
"The repair work looks great. You can't even tell it's been damaged there. The paint blends in well with the rest of ..." Read more
"... seen, I had others repair my vehicles in the past,franks stands out from the rest, paint been blended in smoothly, it looks like a new truck from the back very quality ..." Read more
"... thorough. Detailed walk through before and after. Paint blend was PERFECT. Paid personally instead of filing an insurance claim and was pleasantly surprised the ..." Read more
"... to my vehicle. After very carefully inspecting it. Cant tell there was any damage. Looks new again." Read more
"Ready 2 days before estimated repair date. Underpromise and overdeliver!"
"My vehicle was ready a few days ahead of schedule."
"... frequent updates regarding the status of the work, and I even received my vehicle back earlier than estimated!" Read more
"A perfect job done ahead of schedule. My truck was returned to me looking like new and ..." Read more
"So happy with the work on my carnival! super quick and above and beyond work on my car! super nice people as well!"
"... about the status of the repairs by what seemed like updates every two or three days. I never once felt like I needed to call for a progress report and I had no hidden ..." Read more
"... notch. The repair was amazing as well as the process. There was a ton of communication along the way." Read more
"... around a great shop. Everyone was kind and helpful and they kept me updated throughout the entire process. Highly recommend to anyone and everyone." Read more
"... most important for me. they never missed a beat, I felt apart of the process" Read more

My Experience

Everyone was very kind and helpful. The process was easy, straightforward and went well. I was updated along the way and being able to pick up and drop off the rental from there was a plus.

My Experience

I was thoroughly impressed with the professionalism of everyone at Franks collision center. Jason did a wonderful job keeping me updated via text as my car was being inspected and repaired. I would definitely take my car back there if ever needed any repairs.. I would recommend them to anyone.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Have you in the past on my optima? I will suggest him in the future and I will use them if I ever need them again thank you

Repair Quality

Very good job interested in customer

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you, Franks y’all are the best. I will always bring my vehicle there again and again.

My Experience

PeeJay was amazing throughout the whole process of my car getting repaired. He was very attentive and stayed in constant contact with me with updates and answered any questions I had in a timely manner. Thank you.

My Experience

I was very pleased with the service I received and the repairs completed on my vehicle. The service was professional, courteous, and handled in a timely manner. I am satisfied with the quality of the work and appreciate the care and attention given to my vehicle. I would gladly recommend their services to others.

My Experience

When I first came in I was overwhelmed and did not know what to expect. After dropping my car off, I knew my car was in good hands. I really appreciate the time Jason and the other employees took to explain the process to me and keep me well informed throughout that process. I will always recommend Franks and will return if I need anymore work for my car.

Likely to Recommend

Repair Quality

I am more than grateful for the work Jason and the Frank’s team provided for me. When I walked in, I did not know what to expect, but before I left I knew my car was in good hands. I was kept informed throughout the entire process. I have already recommended Franks Collision for bodywork to anyone who will listen to me.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Finished before the estimated completion time!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

PJ did a tremendous job making sure I was taken care of. He treated my car like it was one of his and I greatly appreciate that.

My Experience

My car looked amazing when I returned for it . It was clean and ready to roll. My paint was matched beautifully ,Thanks Franks' for a wonderful job..WELL DONE !!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thanks Jason so much for everything you have done from keeping me updated on everything thru the whole process ❤️❤️

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

​I had a fantastic experience with Frank’s Collision! The entire repair process was smooth and hassle-free from start to finish. ​A special shoutout to Jason, who was extremely knowledgeable and attentive to every detail. He took the time to explain the process, answered all my questions, and kept me updated throughout. It is rare to find customer service this thorough and genuinely helpful. ​The craftsmanship on the repair was top-notch—my vehicle looks brand new. If you need reliable, high-quality bodywork and a team that truly cares about their customers, look no further than Frank’s Collision. Highly recommended!

My Experience

Everyone there was very nice and attentive to my needs. The repair was completed much quicker than the anticipated date. The repaired section looked brand new. I would highly recommend them.

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