Frank's Collision Center Inc

4.9 (4,835reviews)
97%
4754 Warm Springs Rd,  Columbus,  GA  31909
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Shop AssistantSparkles

In operation 34 years, 28 years at this location.

Locally owned family business committed to outstanding customer service and quality repairs.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Automotive Glass Replacement
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
BMW
Ford
Honda
I-Car
Mercedes-Benz

Reviews (4,835)

My Experience

Fast service. Sticks to completion date. Friendly and helpful customer service

Likely to Recommend

Repair Quality

Very good customer service. Car was ready on time

Customer Service

My Experience

Very courteous, good customer service, quality service 👌

Likely to Recommend

Repair Quality

The staff was very professional as well as very kind. "Peje ' was excellent! The way that he connects with customers, give clear upstanding of what's going on with the vehicle, along with his tolerance to people is awesome! For him alone I would recommend you all to anyone.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Outstanding Performance, services. Thank you everyone for your support. A big thank you to Mr. Jason for your remarkable service, patience, and expertise. Taking the time to walk through the entire process and expertly fixing the vehicle truly made all the difference. Your kindness and professionalism exemplify outstanding performance. Also thank you to everyone for your continuous support, and commitment to delivering exceptional care. Mrs. Belt

Customer Service

Likely to Recommend

Repair Quality

The people at Franks where very professional and kept me updated on a daily bases on the progress of my vehicle. This is the 2nd vehicle that my family has had repaired from Franks within 6 weeks. Both times we were given excellent service.

Customer Service

My Experience

They really kept in touch with me every step of the way in the process of repairing my truck. I didn't have to wait long for the repairs to be finished and I can't say enough about the customer service. The whole crew was fantastic.

Likely to Recommend

Despite a small error the overall work is great.

Repair Quality

There is a spot on the grill areas where the clear coat wasn't properly sanded. I was told they would fix it once it cures.

Customer Service

The nicest people to do business with. Pleasant attitudes and very courteous.

Likely to Recommend

Repair Quality

Frank's always does outstanding work. Their customer service is totally professional and friendly.

Customer Service

Returned Clean

My Experience

Just wanna say thank you to Franks Collision they did a great job on the repairs car looks brand new can't thank yall enough.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great experience

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Thorough and Excellent Service

Customer Service

Returned Clean

Likely to Recommend

Shop charges a fee to use credit cards. Shop only takes credit card cashiers checks or cash. If you dont trust me how can I trust you.

Repair Quality

Customer Service

Returned Clean

My Experience

The place was clean inside in and out, I was greated with a big beautiful smile that made me feel right at home, the repairs was made in a short time once parts was in,very professional and courteous, kept me up to date through the process, the paint job is incredibly blended in to factory paint and it looks like a new truck.ill definitely take my repair needs to franks collision center. Thank you much for everything.

Likely to Recommend

If you want your vehicle repaired right I highly recommend franks collision center

Repair Quality

The repairs is at its highest I've seen, I had others repair my vehicles in the past,franks stands out from the rest, paint been blended in smoothly, it looks like a new truck from the back very quality work

Customer Service

The place was clean outside and in, I was met with a smile, I was updated with the vehicle progress through the ordering parts, repairing ,painting peocess

Returned Clean

My Experience

Great result guy who took care of my car did a great job I’m really satisfied.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

I received great and wonderful customer service from the time I walked into the door into the time we left they made us feel welcome like they cared and they wanted to make sure they fixed the problem they got everything taken care of we are completely satisfied with the job that was done

Likely to Recommend

The customer service I received is unmatched I will most definitely be recommending family and friends

Repair Quality

From the time I walked in the door and from the time I picked up my car they was professional they got my car back right drives like a brand new car I'm completely satisfied with the work that was done

Customer Service

Mr. PJ was very professional kept in contact with me walk me through the steps I received texts emails notifications I will updated on everything that was being done I greatly appreciate it

Returned Clean

Likely to Recommend

Repair Quality

I am dissatisfied because I was told so many different things and at the end I was at a loss when I felt my vehicle should have been repaired in its entirety or it should have been totaled. They did enough work to keep it under a certain amount instead of totalling the vehicle. When I picked my vehicle up I had to immediately take it to the shop and have my air shocks repaired because my vehicle was not driving properly. I no longer had the rental car therefore I was without a vehicle until it was repaired. I had to pay out of pocket to get my vehicle repaired and I was at an inconvenience.

Customer Service

They were pleasant.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience