Fred Bianco Auto Body

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

You folks did a great job fixing my car. Thank you.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Incredible job , I highly recommend Fred Biancos . They are professional and courteous .

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was done in a reasonable amount of time and work is excellent.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

I’m very satisfied with my car

Customer Service - 5.0/5.0 -

Good

Returned Clean

My Experience - 5.0/5.0 -

Thank you for caring

My Experience - 5.0/5.0 -

They did an amazing job. Excellent work and communication throughout the process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Bianco did a fantastic job repairing my truck. The workmanship was excellent, everything was handled professionally, and the truck looks great. Very satisfied and would highly recommend them.

Customer Service - 5.0/5.0 -

Customer service was excellent. I received status updates periodically throughout the process.

Returned Clean

My Experience - 5.0/5.0 -

Very pleased and satisfied. Every one was very nice and helpful. Really appreciated being texted regarding the repairs. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I did this survey the day I picked up my car. Very satisfied with the workmanship. Reàlly appreciated all the text messages keeping me updated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Workmanship was executed beautifully.

Customer Service - 5.0/5.0 -

The agency kept me informed,also would give me an estimated date for completion.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very pleased

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job

Customer Service - 5.0/5.0 -

Very good

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

The front end doesn't sit flush with the car but the serviceman explained that it was the piece the insurance paid for.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Many suppliers were used to get all the parts needed to make repairs on my car. Many updates were given on timely repairs which was appreciated. Technician Carlos was helpful explaining the process of repairs.

Customer Service - 5.0/5.0 -

Tina was courteous,professional and informative.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Where do I even begin with this horrible experience at this shop? I dropped off my car on 10/27/2025, and I was told it would be completed by 11/5/2025. The woman I initially spoke with on the phone was very nice, but when I met her in person at drop-off, she was extremely rude. Someone with that attitude should not be working in customer service. As the repair date approached, I called on 11/4/2025 because my rental was due back on 11/5. That’s when I was informed—for the first time—that my car would not be ready until Friday 11/7, due to a parts delay. Wanting to avoid issues, I called my insurance company and extended the rental until Monday 11/10, and I made it clear that I would return the rental early if my car was ready sooner. On that Friday, I called again and was told the car wouldn’t be ready until the end of the day and that I would probably be able to pick it up Monday afternoon. On Monday, I called once more, and they then said the car would be ready on Tuesday 11/11. At this point, the insurance declined to extend the rental any further because the shop had not provided the required supplement explaining the delays—despite claiming they had. A few days later, on Friday 11/14, I called again and was told they had discovered additional damage after an alignment and test drive. They said they needed to submit another supplement and order more parts. I understood that parts can take time, so I gave them space to work. On 11/19, I called again and was told the car would be ready on the 20th—then the 21st—and then they blamed the insurance. I contacted the insurance company myself, and they confirmed that the shop had never submitted the supplement, despite the shop repeatedly telling me they had. On Monday 11/24, after two weeks of being misled, I finally did a three-way call with the adjuster. Shockingly, the supplement was submitted only 15 minutes before that phone call, even though the shop had been telling me for weeks that everything had already been sent. The representative from the shop, Mike, openly admitted he had lied. On Tuesday, I had to make multiple calls—to the insurance company, the adjuster, and the shop—before insurance finally sent the release payment. Even though my car was already finished the day before, the shop refused to release it until payment was received, even though the delay was entirely their fault for failing to send the paperwork. To make matters worse, they tried to blame me and told the insurance that this was all my fault because they had supposedly explained the timeline from the beginning but I “didn’t understand due to the language barrier.” Completely untrue and incredibly disrespectful. Please stay away from this shop. They are unprofessional, rude, dishonest, and have absolutely no respect for their customers. This has been the worst experience I’ve ever had with any repair shop. I made countless calls and spent two stressful weeks trying to figure out how to get around because they were not truthful from the very beginning. I finally got my car today, and all I can do now is hope the work was actually done correctly so I never have to return to this place again.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

The service was the worst I have experienced so far. The staff was not welcoming and clearly needs additional training in customer service. On top of that, false statements were made regarding conversations and information supposedly provided to customers, which is extremely concerning.

Customer Service - 0.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

The repair shop went above and beyond, in making my vehicle look like it did. Great and courteous job. I will use Fred bianco and recommend them to everyone who needs a body shop. Thanks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. My vehicle looks like new

Customer Service - 5.0/5.0