Fred Bianco Auto Body

My Experience - 5.0/5.0 -

The team was very helpful and seemed willing to help. Truck was given back to me in better condition than left the inside was vacuumed out which shows they have pride in there work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The process itself was easy to follow. The young lady at the front desk - whose name I can’t recall - was friendly and very helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 2.5/5.0 -

My car turned out pretty good but the communication was subpar. I appreciate that you guys ended up paying for my rental car exceeding the 30 days after my insurance covered. When I came to pick up my car from the body shop I asked if there was balance I would have to pay to enterprise, I was told no. The next day enterprise called me and told me you guys were only willing to pay for 3 out of the 5 days. I had to pay an additional $64. I’m not going to fight over $64 but why wasn’t I told that? I didn’t know it was a conditional thing especially when I double checked when I picked up my car to see if I’d owe anything to the rental company. I was also told you guys were going to try to have my car done on Monday. Didn’t receive a call Monday, Tuesday, then Wednesday afternoon rolls around and I had to call for an update. Everyone was very kind and I appreciate the patience but the communication was very frustrating at times.

Customer Service - 2.5/5.0 -

My car turned out pretty good but the communication was subpar. I appreciate that you guys ended up paying for my rental car exceeding the 30 days after my insurance covered. When I came to pick up my car from the body shop I asked if there was balance I would have to pay to enterprise, I was told no. The next day enterprise called me and told me you guys were only willing to pay for 3 out of the 5 days. I had to pay an additional $64. I’m not going to fight over $64 but why wasn’t I told that? I didn’t know it was a conditional thing especially when I double checked when I picked up my car to see if I’d owe anything to the rental company. I was also told you guys were going to try to have my car done on Monday. Didn’t receive a call Monday, Tuesday, then Wednesday afternoon rolls around and I had to call for an update. Everyone was very kind and I appreciate the patience but the communication was very frustrating at times.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am very satisfied with the repair. However, the inside of my car was extremely dusty,especially the backseat and the passenger rugs. I would have appreciated that they vacuumed the interior since the repair if the trunk produced excessive dust.

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

The seal was not done correctly and I now have a leak in my trunk. I have to take it back to be repaired again. The car was returned very dusty in the inside. I could not sit on the seats due to excessive dust on every surface on the inside. In addition, there were dirty finger prints on the inside roof of my car. It took me 2 hours to clean the inside upholstery of my car. They had my car for three weeks,and returned it with a leak and dirty! I am not satisfied with there work.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent job🎉🥰

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

There is a blemish in the replaced and painted fender. But I am returning the car to them today to correct the issue. So overall satisfied with their willingness to promptly fixed the issue.

Customer Service - 5.0/5.0 -

Customer service has been great. They have responded promptly to all issues and concerns.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for allowing me to take my car when the price deal wasn’t finalized with the insurance company. I was upset with Plymouth Rock for sending me a text stating my car was ready and to return my rental car before they finalized the price. Thank you for understanding. The rear of the car where the damage was looks perfect now. I will recommend Fred Bianco to anyone.

My Experience - 5.0/5.0 -

Everyone was always professional, friendly and courteous. Was kept up to date on my vehicle repairs throughout the repair process. Would definitely recommend them to anyone looking for an auto body repair shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Wrong time to send me this survey. I just got off the phone with your office because a part was left in my car and the windshield has overspray. My windshield is brand new as I had it replaced the Wednesday before I brought it to you. It still had the tape on it while in your shop. I work six days a week I do not have time to run around to fix your errors, nor can I afford to lose pay.

Customer Service - 2.5/5.0 -

read my first comment.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The communication was top notch, and the repairs were done very quickly. Thank you to everyone involved.

Likely to Recommend - 5.0/5.0 -

We always do

Repair Quality - 5.0/5.0 -

Professional and timely.

Customer Service - 5.0/5.0 -

Relatively friendly

Returned Clean

My Experience - 5.0/5.0 -

I’ve always trusted that Bianco does an excellent job on my vehicles

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

the next day, the dashboard warning came on to say that the 2 left tires were low. The car was sparkling clean inside and out. The right front tire that you replaced was found in the back of my car, even though the receipt stated that you disposed of it for a $5 fee.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Job well done. A+

Customer Service - 5.0/5.0

Returned Clean