Freedom Collision Center Westover

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

As always, Freedom did a fantastic job on the body work and finished it earlier than expected. Give your people a raise. They deserve it

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Apparently parts that were installed were not checked for proper installation. Parts are loose.

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

Initial parts used failed inspection.

Customer Service - 3.5/5.0 -

Would have been a 10, but the person I was working with was not there when the vehicle was ready to be picked up and no one went through what was done with it.

My Experience - 5.0/5.0 -

Did the job in less time than expected and from what I can see they did a good job. Thank you to all the staff

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I love that you text almost everyday giving updates on my vehicle. My car was a day late for me to pick up but it's wasn't their fault. When I got there the reception was very nice and welcoming

My Experience - 5.0/5.0 -

Freedom Collision done an amazing job repairing my bumper. Richie was very kind the whole Freedom Team that I met showed great customer service support.

Likely to Recommend - 0.5/5.0 -

As far as I am concerned I don't know anything you have done that would make me refer any work to you

Repair Quality - 0.5/5.0

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

It was a great experience from start to finish. My 10 year old tundra looks brand new. I also appreciated the enterprise people picking me up at freedom and allowing me to drop the rental back off at freedom.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

OUTSTANDING JOB FROM STAART TO FINISH .UPDATES WERE VERY TIMELY;,BEAUTIFUL WORKMANSHIP AND COMPLETION TIMING WAS RIGHT ON .TERRIFIC FROM START TO FINISH AND EVEN SET UP WITH ENTERPRISE TO PICK MY RENTAL CAR

My Experience - 5.0/5.0 -

Excellent experience. Loved the updates and the finished product was great!

My Experience - 5.0/5.0 -

All was well except my car was dead when I picked it up. Not a big deal since the person who gave me a ride was prepped for the situation. Would have been completely smooth sailing except for someone leaving a light on in the car.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0 -

I had no problem with dropping my car off. Except pick up was rough. Receptionist called and left a voicemail saying my car was ready and then when I gave her a call back the same day to pick up she said that it wouldn’t be ready for a few more days. I called again on Monday to clarify and she said that it was ready for pick up. Simple mistake but a little concerning you can get peoples cars mixed up or not know what’s going on. Additionally when I picked my car up the battery was dead. Thankfully I was with someone who could jump it but really frustrating. Also weird someone needed to turn the backseat light on. I would still return to get my car worked on but not the smoothest experience.

Customer Service - 1.5/5.0 -

Explained in previous comment

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Another great job. Thank You

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Work was done very well, literally cannot tell there was any damage.

Customer Service - 5.0/5.0 -

Great communication