Freeport Collision

5.0 (1,197reviews)
100%
182 East Merrick Road,  Freeport,  NY  11520
See Photos
Online Estimate
Book Appointment

In operation 40 years.

Freeport Collision has been proudly serving Freeport, NY and the surrounding areas since 1961 with professional and dedicated auto body repair services.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 3:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,197)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles were returned looking brand new, spotless, and even detailed inside and out. The professionalism and friendliness of the staff are frequently highlighted, with customers describing the experience as seamless and stress-free. Timeliness is a standout strength, as numerous customers noted their repairs were completed ahead of schedule. Communication throughout the repair process also receives high marks, with customers appreciating regular text and call updates at every stage. Many customers are repeat visitors and enthusiastically recommend the shop to family and friends. A few customers noted minor delays due to parts availability, though they acknowledged being kept well-informed throughout.
AI-Generated from reviews written in the last 12 months
Select to learn more
"⭐️⭐️⭐️⭐️⭐️ I had an amazing experience! They did a fantastic job on my car — it looks absolutely great. The team was extremely friendly, kind, and professional ..." Read more
"Professional, efficient, friendly and fast service."
"Freeport Collision did an excellent job! They are truly perfectionist. They made it so simple for me, even arrange for me ..." Read more
"Fantastic work and service. Highly recommend this shop!👍🏼"
"The service was excellent, and the staff was extremely professional. Thank you very much."
"Above and beyond service … job completed faster than expected !!!"
"The estimated repair was 7 days but it was ready in 3 days."
"The car was picked up June 26 and completed by July 9th! We were so happy with the speed the car was completed"
"They repaired my vehicle MUCH faster than I had originally thought."
"They were professional and amazingly courteous. Was very happy with how quickly the repair went."
"... from the second I inquired till the finished job !! Excellent communication and customer service . Would highly recommend ." Read more
"They were excellent communicators, fair, understanding, sympathetic. All around it could not have been a better experience ..." Read more
"Texts and calls every step of the way"
"Every aspect of this repair was excellent. Great job and great communications."
"Exceptional service, communication and quality of repairs! Truly a top notch organization!"

Likely to Recommend

I have already told people that if they ever need repair Freeport Collision is the place to go.

Repair Quality

The quality was excellent

Customer Service

Customer service was excellent. Everyone was friendly and professional.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were amazing..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Blindly

Repair Quality

In the age of AI, it is common to see generic reviews. This is not a robot; I am a husband grateful for the extraordinary professionalism and attentive service provided to my wife Audi while I was away and unable to handle things myself. My wife tells me that everything was impeccable—the information, the reception, the car rental, the communication, the professionalism, and the timing, which was perfect. It gives me great confidence to offer this recommendation.

Customer Service

Great job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Satisfied with the job and great customer service will definitely recommend

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent job! Very happy with the work completed. Thank you all!

Likely to Recommend

Repair Quality

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks perfect and the car was thoroughly clean when I picked it up. Like brand new. TJ and staff were friendly and professional!

Likely to Recommend

Repair Quality

Great service, friendly, professional!! The car was returned in perfect condition and totally clean. I would return again!!

Customer Service

Friendly accommodating.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work looks great like nothing happened to the truck.

Likely to Recommend

Repair Quality

Good quality work

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I recommend them 100%; my experience was phenomenal. The staff is very friendly and keeps you constantly updated on your repair; they do excellent work and return your vehicle in very little time. It was a real pleasure having their help when I needed it most.

Repair Quality

I recommend them 100%; my experience was phenomenal. The staff is very friendly and keeps you constantly updated on your repair; they do excellent work and return your vehicle in very little time. It was a real pleasure having their help when I needed it most.

Customer Service

I recommend them 100%; my experience was phenomenal. The staff is very friendly and keeps you constantly updated on your repair; they do excellent work and return your vehicle in very little time. It was a real pleasure having their help when I needed it most.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job. Consistent communication. Final product was good as new. Would use them again.

Likely to Recommend

Repair Quality

Thank you, Freeport Collision and TJ. Well managed and efficient and very accommodating. I wouldn’t take my car anywhere else. Professional in every way..

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Pleased with the repairs and the speed of accomplish. Thank you for your service.

Likely to Recommend

Repair Quality

Pleased with both the service and the results

Customer Service

Attentive and considerate

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

If I can help it I would not got anyplace else

Repair Quality

They were excellent communicators, fair, understanding, sympathetic. All around it could not have been a better experience for starting in a situation that was less than ideal (having my car need repair).

Customer Service

Great all around. TJ is super to work with.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Freeport Collison is the best. I'd never go anywhere else and will recommend to family and friends. Communication, courtesy and turn around time is impeccable. Keep up the great work!

Likely to Recommend

Repair Quality

This shop is amazing....TJ makes everything easy, informative and pleasant...Hard to find these days...

Customer Service

TJ is amazing

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service and repair service process was smooth and my car was fixed in no time

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very likely

Repair Quality

Very professional place. Excellent customer service.

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 1,197

Auto body shops nearby

view more shops in: Freeport  |  11520