Friendly Certified Collision Center
Friendly Certified Collision Center is a full service Auto Body Shop and one of the oldest and most trusted names in the Dallas metroplex. We have the capability to repair most any make or model of vehicle to the highest safety standards. We work for you, the vehicle owner, if you like, we can work with your insurance company to get your repair completed fast. We have financing options available if you do not want to involve insurance. We also have a car rental department here onsite to help get you on your way. Our goal is to provide the very best collision repair experience you can get. Come see how we can help you!
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 7:00 pm |
| Tue | 7:00 am - 7:00 pm |
| Wed | 7:00 am - 7:00 pm |
| Thu | 7:00 am - 7:00 pm |
| Fri | 7:00 am - 7:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Lee was helpful but did not follow up regarding reimbursement for the rental which was occupied beyond the return date due to delays from the body shop. Sevwral messages were also sent to the manager who never replied or responded.
Customer Service - 2.5/5.0 -
No follow up or response from manager regarding rental reimbursement
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0 -
Communication
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would recommend you
Repair Quality - 5.0/5.0 -
Lisa was my point of contact and she has impeccable customer service skills. Thank you so much
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service. Quick tine response. Good team keep up the hard work
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
4 out of 10. I’ve had good experiences with Friendly Chevrolet in the past, which is why this experience has been disappointing. While my vehicle was returned very clean, the unresolved damage, camera and dashboard issues, along with inconsistent communication and lack of follow-up, have significantly affected my confidence in recommending Friendly Collision Center at this time.
Repair Quality - 1.5/5.0 -
I rated the repair quality a 3 because some of the accident-related scratches and damage were still not repaired when I picked up my vehicle. I was told these issues would be addressed, but I have not yet received a clear timeline for when the remaining repairs will be completed. Additionally, the 360° camera system is still not functioning properly, including the front camera and side cameras. My dashboard also intermittently goes completely dark, which is a significant safety concern. I’m hopeful these issues will be resolved, but at this point, the vehicle has not been returned to me in the condition I expected.
Customer Service - 1.5/5.0 -
I rated the customer service a 3 because communication throughout the repair process was frustrating. It was difficult to get a clear timeline for when my vehicle would be ready, and I have not received the follow-up I was told to expect regarding the remaining damage and camera issues. I understand repairs can take time, but better communication and proactive updates would have made a significant difference. I have a rental vehicle, work nights, and have a full schedule of medical appointments, so having advance notice about the repair timeline is very important for me to plan accordingly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shawn and the entire team were great. Thank you!
Customer Service - 5.0/5.0 -
Shawn and the entire team were great. Thank you!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Took quite a bit of time, but i know tht was due to insurance. Other than that communication was there and car looks great.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
No comment
Customer Service - 0.5/5.0 -
No comment
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
Left bug spot on front just painted over it
Customer Service - 4.0/5.0 -
Text asking about update and sometimes never heard back
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Your collision reps need to have mobile phones that they can answer while out in the shop, etc Sometimes you have to sit in their office for 10-15 minutes waiting for someone to track them down when a simple call to their mobile phone would have been a much better customer experience
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Lisa Jacobs kept me abreast in the month pluslong journey.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The truck looks more beautiful than ever
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional lady working in the body shop. The work came out great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I would not recommend this shop based on the condition my vehicle was returned to me in. I have photos that were taken after the vehicle was supposedly repaired. The engine compartment was left extremely dirty, with leaves and debris throughout areas that had clearly been disturbed. There were also components and covers that were not properly secured or reinstalled. Inside the vehicle, trim pieces were left loose/missing, including an opening in the headliner, and the overall interior showed obvious signs that the vehicle had been taken apart and not properly put back together. What really bothered me was the lack of attention to detail. When a shop disassembles this much of a vehicle, I expect everything to be properly reassembled, secured, cleaned, and inspected before handing the car back to the customer. This is not the condition a customer should receive their vehicle. the amount of stress, time, and back-and-forth it took to get there was completely unnecessary. A proper final inspection and better communication could have prevented a lot of this.