Fuller Collision Center
In operation 112 years, 35 years at this location.
Fuller's Collision Center has been repairing vehicles for over 100 years. Since 1914, the Fuller Family has been a trusted name in the auto repair business in Central MA. Fuller's Collision Center holds many factory certifications, which means we have the properly trained technicians, tools and knowledge to repair your vehicle. We also partner with most major insurance companies in Massachusetts in order to better service YOU - our customer. We can write your estimate and communicate with your insurance company during the claim process for updates and payments. No need to wait for an appraiser to come to you and write your damage claim, your insurance company trusts Fuller's to do that so your vehicle can be repaired faster and hassle-free. We can even can rent you a car from our own fleet of cars or walk you over to Enterprise Rent-A-Car located on site. . Fuller's Collision Center is one division of Fuller Automotive Companies located on 6 acres on Route 20 in Auburn.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I want to thank everyone . I had a great experience and the work was done as promised. I will definitely recommend Fuller Collision
My Experience - 5.0/5.0 -
They did a great job on the truck repair. It was done quickly and they kept me apprised throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service from both Mapfre and Fullers. I felt taken care of and was so happy when I got my car back.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Yes. I would and will. But the expectation of the work perhaps taking a larger chunk of time than expected should be considered. for planning.
Repair Quality - 5.0/5.0 -
Workmanship is quite sound.
Customer Service - 4.5/5.0 -
Some minor miscommunication led to a little confusion but largely a good customer service experience.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My experience was excellent 10 out if 10. It was a quick turnaround of my truck and it looks better than when it went in thank you
Customer Service - 5.0/5.0 -
My experience with Fullers was excellent a quick return of my truck and it looks better than when it went in for repairs thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Lenda Amanda and Scott were all AMAZING!
Returned Clean
Likely to Recommend - 5.0/5.0 -
I am very likely to suggest Fuller’s collision and auto repair to everyone I know.
Repair Quality - 5.0/5.0 -
The repairs were the best quality I’ve seen in a long time. Comparing to other people’s cars being repaired at other facilities. Fuller’s completed the repairs perfectly and much faster than I expected. Their technicians make quality happen in everything they do. Thank you for being the best choice to repair my car.
Customer Service - 5.0/5.0 -
Fully satisfied with everything from the beginning to the completion. Fuller’s collision was totally professional and very courteous. I would suggest everyone that needs auto body, or auto repair work on their vehicle to stop there, and discover they are the best choice. Then become new permanent customers of Fuller’s. I know I am now going forward a permanent customer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff had Fullers were very professional — down to arranging car rentals and detailing, and delivering the car to me on time I would wait them as excellent
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tyler and his team went above and beyond. The repairs are excellent and customer service was best in class. Thank you!
My Experience - 5.0/5.0 -
Linda Young and Tyler were absolutely a pleasure to work with. They kept me updated every step of the way. Both of them had excellent customer service. I only go to Fuller's because they stand by their work and have exceptional customer service. Thanks again Linda and Tyler
My Experience - 0.0/5.0 -
A representative called me to let me know my car was ready. I paid over the phone and let the representative know that I would either be picking the car up same day or the following day. At 4:15 PM, I called the representative and let them know. I was on my way to pick the car up. We discussed where the keys would be as I was picking up the car after 5 PM. I let the representative know I would most likely be there around 5:15 PM. She assured me that the car would be in the lot and the keys would be in the visor. When I arrived, my car was not in the lot. The representative was still inside the office. When I walked in, she immediately started apologizing and let me know that she had made a mistake and the keys were already locked away, and no one would be able to help me. I let her know this was a very big inconvenience and that as a teacher working in Springfield, I was taking time off to pick the car up. She called her manager Erica, but let me know that it was not a guarantee that Erica would be able to help me. Erica came and was able to retrieve my car for me. However, when I was talking to the representative, she asked me a question about the school that I worked at, and while I responded to her as my car came around the corner, she said I don’t care anymore. Your car is here. That’s all that matters. I completely understand that mistakes can happen, but this was a huge inconvenience for me and I did not appreciate the interaction I had with the representative.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
10/10 as always. Staff is incredibly kind, professional, efficient and patient. From the front desk, to the scheduling staff, to the gentleman who assessed the damage and went over the repairs. Soup to nuts, a wonderful company! Thorough, reliable, and fabulous.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
fabulous as always. Very thorough, amazing customer service from beginning to end. Can't say enough wonderful things.
Customer Service - 5.0/5.0 -
staff is kind, prompt and thorough.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Terrific!
Returned Clean
My Experience - 5.0/5.0 -
Fuller’ collusion center did an excellent job fixing my car and handling my claim. It was easy, stress free and a great experience. The customer service was excellent. Highly recommend.