Gator Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome job...kept me informed each step of the way.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Honest and keeping me informed with texts each day. Nice staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional and correct

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

This is truly one of the best small businesses I have ever experienced. From the moment I walked through the doors at Gator Collision, I was welcomed with kindness and treated like family. The entire staff was incredibly professional, polite, and genuinely helpful throughout the entire process. I dropped my car off on a Saturday, and it was ready for pickup by Thursday, which was much faster than I expected. Not only was the turnaround time impressive, but the quality of the work and the level of communication made the whole experience stress-free and smooth. They made what could have been a frustrating situation feel easy and convenient, and that meant a lot to me. I am truly grateful for the outstanding service they provided. If you ever need any type of repair, I highly recommend Gator Collision. You will be in great hands.

Likely to Recommend - 5.0/5.0 -

The sweet treat was just a bonus because the service was second to none! The work was amazing and so was the hospitality.

Repair Quality - 5.0/5.0 -

Very detailed, communication was superb and customer service was elite.

Customer Service - 5.0/5.0 -

Pleasantly surprised with the care and concern for the needs of our family.

My Experience - 5.0/5.0 -

Fixed in a timely manner. Friendly and courteous staff.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Kevin was great! He was very informative and honest. Thank you for helping us

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Appreciate the quick turnaround, and knowledgeable service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have been going to Gator for years. Always excellent work and I know the job is always getting done right. 10/10!!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Everyone was friendly and Kevin was very communicative and kept me up to date throughout the whole process. Which was very much appreciated!

Likely to Recommend - 5.0/5.0 -

Wouldn’t hesitate to recommend.

Repair Quality - 5.0/5.0 -

Looks great and can’t go wrong with a lifetime guarantee.

Customer Service - 5.0/5.0 -

Very professional yet friendly.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Professionalism !!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

So, where do I begin. I am not angry. I just think it is important to address difficult situations as a matter of fact. I had three things that went wrong. Number one, after I pick the car up I noticed that it was very difficult to open the trunk. Number two, the trunk release on the inside left door now did not work. So, I was told that the key to the trunk to turn an open it had nothing to do with the accident that it was being repaired for. I then showed the people there as I opened the trunk how close the dent was that they fixed to the trunk lock. They were just a few inches apart I had a picture from the accident report and showed them. Then, I was told that the switch on the trunk release button inside of my car was burnt out and that that had nothing to do with the accident. I was told that there was nothing that could be done. I again stated that I cannot pick up a car worse than how I left it. I firmly disagreed with their assessment and told them that yes there was something they could do they could fix it. Magically, when the car was given to me, the trunk was working better and also, somehow, the burnt out switch was not burnt out anymore and it actually opened the trunk. So, I am disappointed with the false excuses that were made. The switch was not burnt out. The lock is working better. I think that the people that work in the back that actually fix the cars are under a lot of pressure and they have to fix things fast and pass them on. My car is over 20 years old and only had $1,003 worth of damage and I think it was not on the high priority list. Somehow the person in the back messed with both of the lock and the switch and they magically got better in a few minutes. The information that I was told in the office was wrong, as seen and the results that after they spent just a few more minutes with it, both the trunk and the latch worked perfectly as they did before the accident. I wonder how that happened? Yes I am being sarcastic, which does not help, but nevertheless, to put it plainly, I had a shoddy repair and was given the mumbo jumbo excuse by the office. If it would not have been for my persistent questioning and analyzing of the situation, I would have been told the wrong information by the office and nobody in the back would have fixed the issue. So there you have it. I am an honest person and I always tell the truth. I chose gator Collision out of all of the places because I had a good experience the first time I went. I will never go back, as that is the only way that I can let them know that they need to improve. They should feel ashamed of themselves for giving my car back like they did. The third thing that I discovered upon arriving home is that they sat in my seat on the driver's side and somebody had a pen and now I have an ink spot on my seat. It was not there before and now it is there. My wife and I are retired and we do not carry pens in our back pockets. What a complete mess for a very simple fix.

Customer Service - 0.5/5.0 -

You can see my previous comment. The front office eventually calmed down and started to not be defensive and answer my questions in an appropriate way, but it was too late. The person in the office speaking to me definitely has the ability to calm situations, but what you need to do is let the client, who is paying thousands of dollars to the company, have their say before they are cut off and told, "Now is it my turn? Can I speak now?" If you just let the client say what they need to say, admit fault, and say you will do your best to rectify the situation, then there is no issue. Do not get defensive. Do not make up answers to cover yourself. Admit wrong and then just move forward and then we can all get where we need to be.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work and great communication I will always go to Gator for any of my collision work.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

They did and excellent job on my car

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

100% recommend this body shop , they made the process easy, professional team and got my vehicle fixed, detailed and ahead of schedule . THANKS STEVEN C