Caliber - Kingwood

4.9 (5,481reviews)
98%
5455 Fm 1960 East,  Humble,  TX  77346

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,481)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and impressive timeliness. Many highlighted that repairs were completed ahead of schedule, often days or even weeks earlier than the estimated completion date. The team was widely recognized for professionalism, friendliness, and making customers feel valued throughout the repair process. Regular text message updates were a standout feature, with numerous customers expressing appreciation for being kept informed at every stage. Repair quality received strong praise, with many noting their vehicles looked brand new upon return, and several customers mentioned the added bonus of their cars being cleaned inside and out. A few customers noted minor areas for improvement, including occasional paint quality concerns, parts alignment issues, and isolated cleanliness oversights, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to friends and family.
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"... exceptional repair quality blew me away. On top of that, their customer service was top-notch—every step of the process, they kept me informed and made me feel ..." Read more
"... expected completion time. Once the repair was completed, the results were excellent. I truly appreciated their professionalism, transparency, and quality of work. ..." Read more
"Overall, the service was good and my truck looks much better than before. However, the part that was replaced ..." Read more
"Quality of painting job was poor with several drips and overpaint spots. Initially repair was done using ..." Read more
"Very fast and quality care and repair. I was kept notified during the whole process and ..." Read more
"... restoring the car to its original glory, as well as completed the repair work ahead of the schedule completion date." Read more
"actually, a week early. can't think of enough complements for the entire staff."
"Excellent communication throughout the process. Work completed ahead of schedule. Great quality work. Staff exceptionally accommodating and pleasant!"
"The estimated date of completion was 117 but my car was finished on 1031 - which I was happy about!"
"I received DAILY notifications which was incredible! Ive had vehicles in a repair shops before one for ..." Read more
"I received text messages constantly letting me know at what stage of repair my truck was at."
"Very much impressed with texts keeping me informed of the process."
"Great communication, excellent work done in a timely manner"
"Fast service, communications were on point and quality of work was the best"

My Experience

Nash was great sending me updated every few days! Repairs were done with excellence. All the team was very friendly and caring! I would recommend them to anyone!

Likely to Recommend

Top rate in all areas

Repair Quality

Top rate-awesome in customer service Excellent repair department. Very pleased with my experience!

Customer Service

Best customer service

Returned Clean

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Repair Quality

Customer Service

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Great orkmanship

Repair Quality

Very helpful

Customer Service

My Experience

My Experience

I got the ROYale treatment at Caliber Collision! 😂🙌🏼 My VW seriously looks brand new! Nash did an amazing job with the repairs, and Roy, the manager, was absolutely wonderful. He was super nice, professional, and made sure I was happy with everything before I left. From the quality of the work to the customer service, I couldn’t have asked for a better experience. Thank you, Nash and Roy, for taking such great care of me and my VW! ⭐️⭐️⭐️⭐️⭐️

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service with a smile. Everyone at Caliber treated me and my car with the utmost respect. My car was delivered even better than I expected.

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Repair Quality

Customer Service

My Experience

Great communication Great service

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Repair Quality

Customer Service

Returned Clean

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Everything works great!

Repair Quality

It took a little long.

Customer Service

They were all so kind and Nash really took care of me

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Nash was awesome always keeping me updated. She’s very pleasant & efficient!

Likely to Recommend

Repair Quality

Timely & professional

Customer Service

Nash was awesome

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Fantiastic service, communication and supper helpful

My Experience

I am so happy to be back in my truck!! The team at Caliber exceeded my expectations, went above and beyond! I love the fast, friendly service Mr. Rogelio and the team provided. It made me feel at ease to get an update daily about my truck. The team washed and cleaned the inside and outside of my truck. They made sure I was completely satisfied. Thank you so much, I am forever a Caliber customer!

My Experience

I really appreciated the daily texts with updates on the repairs and the quick turnaround. They did an excellent job. I highly recommend Caliber Collision.

Likely to Recommend

Repair Quality

Excellent job. Highly recommend Caliber Collision and Nash who did the repairs!!

Customer Service

Returned Clean